Home Emergency cover deals with situations that, if not dealt with immediately, will make your home unsafe or insecure, cause damage to your home or its contents or result in your home losing its main source of heating, lighting or water.
Typical examples of home emergencies are:
Heating failure if the primary source of heat for your home, for example your boiler breaks down.
Burst internal pipes or leaking radiators, if they're causing damage to your property.
Electricity supply failure should your whole supply fail within the property.
Blocked drains or sewage pipes belonging to your home, if they are causing damage to the property
Broken or damaged windows that mean the property isn’t secure
Rats, mice, squirrels or wasps' nests inside the property.
Home Emergency cover does not include everything which you may regard as an emergency. It does not cover normal day-to-day household maintenance or repairs that need to be carried out periodically, such as descaling water pipes or dealing with leaking taps.
We will not be able to cover boilers beyond economical repair or boilers with an output of 60kW or more.
For our Specialist cover, your boiler will also need to be under 15 years old.
For more information on covering your boiler, visit our boiler insurance page.