SPECIALIST HOME INSURANCE
To log in to your account please enter the email address you used when you registered with us and your password.
Once logged in you can:
See your policy details
Change your password
View your policy documentation
If you pay annually and your details haven't changed, you can renew online . Customers paying via Direct Debit will automatically be renewed.
If you need to amend or cancel your policy, call us on 0330 102 2742 01422 501 123
Home Insurance customers:
0330 102 2750
Specialist Home Insurance customers:
0330 134 8166
If you have a Home Insurance policy from John Lewis Finance, select the relevant link below to view and print your policy document(s).
Premier Select
Premier Cover
Plus Cover
Essential Cover
Specialist Cover
If you bought your policy before 1 July 2018 or renewed before 1 August 2018:
Home Insurance customers
0330 102 2749
Specialist Home Insurance customers
0800 916 6890
Home Insurance
For service complaints0330 102 2742
For claims complaints0330 102 2749
For Home Emergency complaints0330 102 2750
Write to us
Home Insurance from John Lewis Finance
Specialist Home Insurance
For service complaints0800 916 6880
For claims complaints0800 916 6890
Write to us
Specialist Home Insurance from John Lewis
Please include your Claims Reference Number or Policy Number on all correspondence.
Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.
Calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Write:
You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.
John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.
John Lewis plc is an appointed representative of Royal & Sun Alliance Insurance plc. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.
John Lewis plc is an appointed representative of Covea Insurance plc. Its Financial Services Register No. is 416011. John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. The Covea Insurance Registered office address is: Norman Place, Reading, Berkshire, RG1 8DA. Registered in England and Wales No 613259. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Its Financial Services Register No. is 202277.
0
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