How can we help?
Whatever you need to contact us about, our team can provide the answers you need.
Home Insurance
Gold, Silver, Bronze, Essential, Plus, Premier and Premier Select policies
Email us
Complaints
Please include your Claims Reference Number or Policy Number on all correspondence.
For more information on how many Home Insurance complaints we receive and how quickly we resolve them, please visit munichre.com or download the report (PDF).
Financial Ombudsman
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Manage my account
Please sign in to your account or contact us on the appropriate phone number (see above).
Specialist Home Insurance
Contact us on any matter related to our Specialist Home Insurance package.
Email us at enquiries@johnlewisspecialisthomeinsurance.com
Lines are open Monday to Friday 9am - 5pm, closed weekends and bank holidays.
Complaints
Financial Ombudsman
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service. You can contact them in the following ways:
complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.
Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.
John Lewis Money, John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462).
Munich Re Digital Partners - our Bronze / Silver / Gold Insurance cover
John Lewis plc is an appointed representative (firm reference number: 416011) of Munich Re Digital Partners Limited, which is authorised and regulated by the Financial Conduct Authority to carry out insurance distribution activities (firm reference number: 804106). Registered office: 1 Fen Court, London EC3M 5BN. Registered in England and Wales (company number 10207490).
John Lewis Home Insurance is underwritten by Great Lakes Insurance UK Limited (company number: 13436330). Registered office: 1 Fen Court, London EC3M 5BN. Registered in England and Wales. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number: 955859).
Covéa - our Specialist Home Insurance cover
John Lewis Specialist Home Insurance is underwritten by Covéa Insurance plc (company number: 613259). Registered office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales.
John Lewis plc is an appointed representative (firm reference number: 416011) of Covéa Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number: 202277).
Copyright © John Lewis plc 2001 - 2025
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