CONTACT CENTRE REDUCED OPENING HOURS

Telephone lines will be open at the following times:

Monday to Friday 8am - 7pm
Saturday 9am - 5pm
Sunday closed

We apologise for any inconvenience this causes, but would like to reassure you that our online services are not affected.

HOME INSURANCE

Contact us about our Essential, Plus, Premier and Premier Select Home Insurance packages.

Get a quote
0330 102 2576
Get a quote online

Make a claim
0330 102 2749
Claim online

Renew your policy (learn more)
0330 102 2470

SPECIALIST HOME INSURANCE

Contact us on any matter related to our Specialist Home Insurance package.

Get a quote
0800 916 6880
Get a quote online

Make a claim
0800 916 6890

Renew your policy
0800 916 6880

To log in to your account please enter the email address you used when you registered with us and your password.

Once logged in you can:

See your policy details

Change your password

View your policy documentation

If you pay annually and your details haven't changed, you can renew online. Customers paying via Direct Debit will automatically be renewed.

If you need to amend or cancel your policy, call us on 0330 102 2742 or 01422 501 123.

 

Home Insurance customers:

0330 102 2750
(open 24 hours 7 days a week)

Specialist Home Insurance customers:

0330 134 8166
(open 24 hours 7 days a week)

 

Home Insurance customers

0330 102 2749
Monday to Friday 8am - 6pm, Saturday 9am - 5pm. Lines are closed on Sunday.

Specialist Home Insurance customers

0800 916 6890
9am to 5pm Monday to Friday.

 

Home Insurance

For service complaints
0330 102 2742

For claims complaints
0330 102 2749

For Home Emergency complaints
0330 102 2750

Write to us
For service and claims complaints:

Home Insurance from John Lewis Finance
Customer Relations Team
PO Box 255
Wymondham NR18 8DP

Specialist Home Insurance

For service complaints
0800 916 6880

For claims complaints
0800 916 6890

Write to us
For service and claims complaints:

Specialist Home Insurance from John Lewis
50 Kings Hill
Avenue Kings Hill
West Malling
Kent ME19 4JX

Please include your Claims Reference Number or Policy Number on all correspondence.

Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Write:
The Financial Ombudsman Service
Exchange Tower
London 
E14 9SR

 

Home Insurance

Lines are open Monday to Friday 8am-7pm and Saturday 9am-5pm. Lines are closed on Sunday.

0330 102 2742  

If you pay annually and your details haven't changed, you can renew your Home Insurance online or call 0330 102 2470. Customers paying via Direct Debit will automatically be renewed.

If you need to amend or cancel your policy, call us on 0330 102 2742 or 01422 501 123.

Email us

 

Specialist Home Insurance

0800 916 6880 (open Monday to Friday 8am - 6pm, Saturday 9am - 1pm)

Email us about Specialist Home Insurance

 

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462).

John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Royal & Sun Alliance Insurance plc. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (registration no. 613259).

Copyright © John Lewis Partnership
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