Whatever you need to contact us about, our team can provide the answers you need.
Legal expenses Renew your policy
To save you time and help us access the correct contact details, please answer these quick questions:
Does your policy number start with a J or an H?
Is your upcoming renewal date on or after 1 February 2022?
Do you have a Specialist Home Insurance policy?
Service complaints 0800 916 6880
Claims complaints 0800 916 6890
Home Emergency complaints 0330 134 8166
Write to us - service and claims complaints:
Specialist Home Insurance from John Lewis
Covea
Service complaints 0330 102 2742
Home Insurance from John Lewis Finance
Claims complaints 0330 102 2749
Home Insurance from John Lewis Finance
Home Emergency complaints 0330 102 2750
Please include your Claims Reference Number or Policy Number on all correspondence.
Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.
Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
0330 123 9123
complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman Service
RSA
Service complaints 0345 608 9011
John Lewis Home Insurance
Claims complaints 0345 608 9005
John Lewis Home Insurance
Please include your Claims Reference Number or Policy Number on all correspondence.
Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.
Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
0330 123 9123
complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman Service
MRDP
John Lewis Finance, John Lewis Home Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative of Munich Re Digital Partners Limited, a company authorised and regulated by the Financial Conduct Authority to carry on insurance distribution activities.
John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (registration no. 613259).
John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Royal & Sun Alliance Insurance Ltd. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).
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