OUR CONTACT CENTRE IS OFFERING A LIMITED SERVICE
Telephone lines will be open at the following times:
Monday to Friday 8am - 5pm
We apologise for any inconvenience Sunday closures cause, but would like to reassure you that our online services are not affected.
SPECIALIST HOME INSURANCE
To log in to your account please enter the email address you used when you registered with us and your password.
Once logged in you can:
See your policy details
Change your password
View your policy documentation
If you pay annually and your details haven't changed, you can renew online . Customers paying via Direct Debit will automatically be renewed.
If you need to amend or cancel your policy, call us on 0330 102 2742 01422 501 123
Home Insurance customers:
0330 102 2750
Specialist Home Insurance customers:
0330 134 8166
If you have a Home Insurance policy from John Lewis Finance, select the relevant link below to view and print your policy document(s).
Premier Cover
Plus Cover
Essential Cover
Specialist Cover
Premier Select
Home Insurance customers
0330 102 2749
Specialist Home Insurance customers
0800 916 6890
Home Insurance
For service complaints0330 102 2742
For claims complaints0330 102 2749
For Home Emergency complaints0330 102 2750
Write to us
Home Insurance from John Lewis Finance
Specialist Home Insurance
For service complaints0800 916 6880
For claims complaints0800 916 6890
Write to us
Specialist Home Insurance from John Lewis
Please include your Claims Reference Number or Policy Number on all correspondence.
Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.
Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Write:
John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462).
John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Royal & Sun Alliance Insurance plc. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).
John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (registration no. 613259).
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