How can we help?

Whatever you need to contact us about, our team can provide the answers you need.

  • Get a quote
  • Make a claim
  • Legal expenses
  • Renew your policy
  • Home emergency
  • Enquiries

To save you time and help us access the correct contact details, please answer these quick questions:

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Does your policy number start with either a J or an H?
Is your upcoming renewal date on or after 1 February 2022?
Do you have a Specialist Home Insurance policy?


Contact us on any matter related to our Specialist Home Insurance package.

Lines are open Monday to Friday 8am - 6pm, Saturday 9am - 1pm, Sundays and bank holidays closed.

Get a quote
0800 916 6880
Get a quote online

Make a claim
0800 916 6890

Home Emergency
0330 134 8166

Renew your policy
0800 916 6880

General enquiries
0800 916 6880

Complaints

Service complaints
0800 916 6880

Claims complaints
0800 916 6890

Home Emergency complaints
0330 134 8166

 

Write to us - service and claims complaints:

Specialist Home Insurance from John Lewis
50 Kings Hill
Avenue Kings Hill
West Malling
Kent ME19 4JX

COVEA


Email us

 

Make a claim
0330 102 2749
Monday to Friday 8am - 8pm, Saturday 9am - 5pm, closed Sunday

Claim online

 

Legal expenses
0330 102 2468
Monday to Friday 9am - 5pm

 

Home emergency
0330 102 2750
24 hours a day, 7 days a week

 

General enquiries
0330 102 2742
Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed Sunday

 

Complaints

Service complaints
0330 102 2742

Home Insurance from John Lewis Finance
Customer Relations Team
PO Box 255
Wymondham NR18 8DP

Claims complaints
0330 102 2749

Home Insurance from John Lewis Finance
Customer Relations Team
PO Box 255
Wymondham
NR18 8DP


Home Emergency complaints
0330 102 2750


Please include your Claims Reference Number or Policy Number on all correspondence.

 

Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

0330 123 9123

complaint.info@financial-ombudsman.org.uk

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

RSA


Email us

 

Get a quote
0345 608 9011
Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm
Get a quote online

 

Make a claim
0345 608 9005
24 hours a day, 7 days a week
Claim online

 

Legal expenses
0345 608 9002
24 hours a day, 7 days a week

 

Home emergency
0345 608 9006
24 hours a day, 7 days a week

 

General enquiries
0345 608 9011
Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm

 

Complaints

Service complaints
0345 608 9011

John Lewis Home Insurance
Hood Group Limited
52/54 Alexandra Street
Southend-on-Sea
SS1 1BJ

Claims complaints
0345 608 9005

John Lewis Home Insurance
2 The Boulevard
City West One Office Park
Gelderd Road
Leeds
LS12 6NY


Please include your Claims Reference Number or Policy Number on all correspondence.

 

Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

0330 123 9123

complaint.info@financial-ombudsman.org.uk

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

MRDP

Manage my account

Please log in to your account or contact us on the appropriate phone number (see above).

Policy documents

John Lewis Finance, John Lewis Home Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative of Munich Re Digital Partners Limited, a company authorised and regulated by the Financial Conduct Authority to carry on insurance distribution activities.

John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (registration no. 613259).

John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Royal & Sun Alliance Insurance Ltd. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

Copyright © John Lewis Partnership
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