How can we help?

Whatever you need to contact us about, our team can provide the answers you need.

  • Enquiries
  • Help with online quotes
  • Make a claim
  • Legal expenses
  • Renew your policy
  • Home emergency

Home Insurance

Gold, Silver, Bronze, Essential, Plus, Premier and Premier Select policies

Email us

General enquiries

0345 608 9011
Monday to Friday 9am - 7pm, Saturday 9am - 1pm, closed Sunday

 

Make a claim

0345 608 9005
24 hours a day, 7 days a week

Claim online

 

Home emergency

0345 608 9006
24 hours a day, 7 days a week

 

Legal expenses

0345 608 9002
24 hours a day, 7 days a week

Get a quote

Renew your policy

0345 608 9001
Monday to Friday 9am - 7pm, Saturday 9am - 1pm, closed Sunday

Renew online

 

Policy documents

Cancel your policy

Cancel your policy online

0345 608 9011
Monday to Friday 9am - 7pm, Saturday 9am - 1pm, closed Sunday

Complaints

Service complaints

Email us

0345 608 9011

John Lewis Home Insurance
Hood Group Limited
2nd floor, Dencora Court
Tylers Avenue
Southend
SS1 2BB

Claims complaints

Email us

0345 608 9005

John Lewis Home Insurance
2 The Boulevard
City West One Office Park
Gelderd Road
Leeds
LS12 6NY

Please include your Claims Reference Number or Policy Number on all correspondence.

For more information on how many Home Insurance complaints we receive and how quickly we resolve them, please visit munichre.com or download the report (PDF).

 

Financial Ombudsman

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

0300 123 9123

complaint.info@financial-ombudsman.org.uk

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Manage my account

Please log in to your account or contact us on the appropriate phone number (see above).

John Lewis Finance, John Lewis Home Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative of Munich Re Digital Partners Limited, a company authorised and regulated by the Financial Conduct Authority to carry on insurance distribution activities.

John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. Registered Office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales (registration no. 613259).

Copyright © John Lewis Partnership
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