Bronze, Silver and Gold policies
Specialist Home Insurance
Essential, Plus, Premier and Premier Select policies
If your policy begins with a J or an H :
Make a claim 0330 102 2749 Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday closed
Claim online
Legal Expenses 0330 102 2468 Lines are open Monday to Friday 9am - 5pm
Home Emergency 0330 102 2750 Lines are open 24 hours a day, 7 days a week
Renew your policy (learn more )0330 102 2470 Monday to Friday 9am - 6pm, Saturday 9am - 3pm, Sunday closed
Bronze, Silver and Gold
If your policy begins with a number:
Make a claim 0345 608 9005 Lines are open 24 hours a day, 7 days a week
Legal Expenses 0345 608 9002 Lines are open 24 hours a day, 7 days a week
Home Emergency 0345 608 9006 Lines are open 24 hours a day, 7 days a week
Specialist Home Insurance
Bronze, Silver and Gold policy holders
To contact us about your policy, call us on 0345 608 9011
Essential, Plus, Premier and Premier Select policy holders
To log in to your account please enter the email address you used when you registered with us and your password.
Once logged in you can:
See your policy details
Change your password
View your policy documentation
If you pay annually and your details haven't changed, you can renew online . Customers paying via Direct Debit will automatically be renewed.
If you need to amend or cancel your policy, call us on 0330 102 2742 01422 501 123
Specialist customers
Contact us on any matter related to our Specialist Home Insurance package.
0800 916 6880
Bronze, Silver and Gold Home Insurance customers
0345 608 9006
Essential, Plus, Premier and Premier Select Home Insurance customers
0330 102 2750
Specialist Home Insurance customers
0330 134 8166
Select the relevant link below to view and print your policy document(s).
Gold, Silver and Bronze Cover
Essential Cover
Plus Cover
Specialist Cover
Please call us on 0800 916 6880 if you wish to request hard copies of your Specialist Home Insurance policy documents.
Premier Select
Bronze, Silver and Gold Home Insurance customers
0345 608 9005
Essential, Plus, Premier and Premier Select Home Insurance customers
0330 102 2749
Specialist Home Insurance customers
0800 916 6890
Essential, Plus, Premier and Premier Select Home Insurance
For service complaints0330 102 2742
For claims complaints0330 102 2749
For Home Emergency complaints0330 102 2750
Write to us
Home Insurance from John Lewis Finance
Bronze, Silver and Gold Home Insurance
For service complaints0345 608 9011
For claims complaints0345 608 9005
Write to us
John Lewis Home Insurance,
John Lewis Home Insurance,
Specialist Home Insurance
For service complaints0800 916 6880
For claims complaints0800 916 6890
For Home Emergency complaints0330 134 8166
Write to us
Specialist Home Insurance from John Lewis
Please include your Claims Reference Number or Policy Number on all correspondence.
Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.
Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Write:
John Lewis Finance, John Lewis Home Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative of Munich Re Digital Partners Limited, a company authorised and regulated by the Financial Conduct Authority to carry on insurance distribution activities.
John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (registration no. 613259).
John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Royal & Sun Alliance Insurance plc. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).
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