Get a quote

Home
0330 102 2488

Specialist
0800 916 6880

Make a claim

Home
0330 102 2749

Specialist
0800 916 6890

Renew your policy

Home
0330 102 2470

Specialist
0330 134 8166

To log in to your account please enter the email address you used when you registered with us and your password.

Once logged in you can:

See your policy details

Change your password

View your policy documentation

If you pay annually and your details haven't changed, you can renew online. Customers paying via Direct Debit will automatically be renewed.

If you need to amend or cancel your policy, call us on 0330 102 2742 or 01422 501123.

Home:
0330 102 2750
(open 24 hours 7 days a week)

Specialist Home Insurance customers:
0330 134 8166
(open 24 hours 7 days a week)

Home
0330 102 2749
(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday)

Specialist
0800 916 6890
(open 9am to 5pm Monday to Friday)

Home

For service complaints
0330 102 2742

For claims complaints
0330 102 2749

For Home Emergency complaints
0330 102 2750

Write to us
For service and claims complaints:
Home Insurance from John Lewis Finance
Customer Relations Team
PO Box 255
Wymondham NR18 8DP

Specialist

For service complaints
0800 916 6880

For claims complaints
0800 916 6890

For service and claims complaints:
Specialist Home Insurance from John Lewis
50 Kings Hill
Avenue Kings Hill
West Malling
Kent ME19 4JX

Please include your Claims Reference Number or Policy Number on all correspondence.

Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

Home
0330 102 2742 (open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)

If you pay annually and your details haven't changed, you can renew your Home Insurance online or call 0330 102 2470. Customers paying via Direct Debit will automatically be renewed.

If you need to amend or cancel your policy, call us on 0330 102 2742 or 01422 501123.

Email us

 

Specialist
0800 916 6880
(open 8am to 6pm Monday to Friday, 9am to 1pm Saturday)

Email us

 

John Lewis Finance and John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462). Calls may be recorded and monitored.

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance plc. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

John Lewis Insurance is a trading name of John Lewis plc. John Lewis plc is an appointed representative (Financial Services Register No. 416011) of Covea Insurance plc. John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. Registered in England and Wales No. 613259. Registered office Norman Place, Reading, RG1 8DA. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202277).

Copyright © John Lewis Partnership
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