Get a quote

Bronze, Silver and Gold policies

0345 608 9011
Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm

Get a quote online
 

Specialist Home Insurance

0800 916 6880
Monday to Friday 8am - 6pm, Saturday 9am - 1pm, Sunday closed.

Get a quote online

 

Essential, Plus, Premier and Premier Select policies

If your policy begins with a J or an H:

Make a claim
0330 102 2749
Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday closed

Claim online
 

Legal Expenses
0330 102 2468
Lines are open Monday to Friday 9am-5pm
 

Home Emergency
0330 102 2750
Lines are open 24 hours a day, 7 days a week
 

Renew your policy (learn more)
0330 102 2470
Monday to Friday 9am-6pm, Saturday 9am-3pm, Sunday closed
 

Bronze, Silver and Gold
policies

If your policy begins with a number:

Make a claim
0345 608 9005
Lines are open 24 hours a day, 7 days a week
 

Legal Expenses
0345 608 9002
Lines are open 24 hours a day, 7 days a week
 

Home Emergency
0345 608 9006
Lines are open 24 hours a day, 7 days a week

Specialist Home Insurance

Contact us on any matter related to our Specialist Home Insurance package.

Lines are open Monday to Friday 8am - 6pm, Saturday 9am - 1pm, Sundays and bank holidays closed.

Get a quote
0800 916 6880
Get a quote online

Make a claim
0800 916 6890

Home Emergency
0330 134 8166

Renew your policy
0800 916 6880

Bronze, Silver and Gold policy holders

To contact us about your policy, call us on 0345 608 9011 (Monday to Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-4pm).

 

Essential, Plus, Premier and Premier Select policy holders

To log in to your account please enter the email address you used when you registered with us and your password.

Once logged in you can:

See your policy details

Change your password

View your policy documentation

If you pay annually and your details haven't changed, you can renew online. Customers paying via Direct Debit will automatically be renewed.

If you need to amend or cancel your policy, call us on 0330 102 2742 or 01422 501 123 (Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday closed).

 

Specialist customers

Contact us on any matter related to our Specialist Home Insurance package.

0800 916 6880 (Monday to Friday 8am-6pm, Saturday 9am-1pm, Sunday closed).

 

Bronze, Silver and Gold Home Insurance customers

0345 608 9006 
(open 24 hours 7 days a week)

 

Essential, Plus, Premier and Premier Select Home Insurance customers

0330 102 2750
(open 24 hours 7 days a week)

 

Specialist Home Insurance customers

0330 134 8166
(open 24 hours 7 days a week)

 

Select the relevant link below to view and print your policy document(s).


Gold, Silver and Bronze Cover


Essential Cover


Plus Cover


Premier Cover


Specialist Cover

 

Please call us on 0800 916 6880 if you wish to request hard copies of your Specialist Home Insurance policy documents.


Premier Select

 

Bronze, Silver and Gold Home Insurance customers

0345 608 9005
Lines are open 24 hours a day, 7 days a week

Essential, Plus, Premier and Premier Select Home Insurance customers

0330 102 2749
Monday to Friday 8am-8pm, Saturday 9am-5pm. Lines are closed on Sunday.

Specialist Home Insurance customers

0800 916 6890
Monday to Friday 9am-5pm.

 

Essential, Plus, Premier and Premier Select Home Insurance

For service complaints
0330 102 2742

For claims complaints
0330 102 2749

For Home Emergency complaints
0330 102 2750

Write to us
For service and claims complaints:

Home Insurance from John Lewis Finance
Customer Relations Team
PO Box 255
Wymondham NR18 8DP

Bronze, Silver and Gold Home Insurance

For service complaints
0345 608 9011

For claims complaints
0345 608 9005

Write to us
For service complaints:

John Lewis Home Insurance,
Hood Group Limited,
52/54 Alexandra Street,
Southend-on-Sea,
SS1 1BJ


For claims complaints:

John Lewis Home Insurance,
2 The Boulevard,
City West One Office Park,
Gelderd Road,
Leeds,
LS12 6NY

Specialist Home Insurance

For service complaints
0800 916 6880

For claims complaints
0800 916 6890

For Home Emergency complaints
0330 134 8166

 

Write to us
For service and claims complaints:

Specialist Home Insurance from John Lewis
50 Kings Hill
Avenue Kings Hill
West Malling
Kent ME19 4JX

Please include your Claims Reference Number or Policy Number on all correspondence.

Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Write:
The Financial Ombudsman Service
Exchange Tower
London 
E14 9SR

 

Bronze, Silver and Gold Home Insurance

0345 608 9011
Lines are open Monday to Friday 8am - 8pm; Saturday 9am - 5pm; Sunday 10am - 4pm.

 

Essential, Plus, Premier and Premier Select Home Insurance

0330 102 2742
Monday to Friday 8am-8pm, Saturday 9am-5pm. Lines are closed on Sunday.

If you pay annually and your details haven't changed, you can renew your Home Insurance online or call 0330 102 2470. Customers paying via Direct Debit will automatically be renewed.

If you need to amend or cancel your policy, call us on 0330 102 2742 or 01422 501 123.

Email us

 

Specialist Home Insurance

0800 916 6880
Lines are open Monday to Friday 8am - 6pm, Saturday 9am - 1pm.

Email us about Specialist Home Insurance

 

John Lewis Finance, John Lewis Home Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative of Munich Re Digital Partners Limited, a company authorised and regulated by the Financial Conduct Authority to carry on insurance distribution activities.

John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (registration no. 613259).

John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Royal & Sun Alliance Insurance Ltd. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

Copyright © Copyright © John Lewis Partnership
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