General enquiries

0330 024 0612

Monday to Friday 8.30am -​ 6pm
Saturday 9am - 1pm
Closed on Sundays and bank holidays

customerservice@car.johnlewisfinance.com


Get a quote

0330 024 0614

Monday to Friday 8.30am -​ 6pm
Saturday 9am - 1pm
Closed on Sundays and bank holidays

customerservice@car.johnlewisfinance.com

Make a claim

0330 024 0613

Open 24 hours


Windscreen claim

0330 024 0615

Open 24 hours

Breakdown cover

0330 159 8702

Open 24 hours

From abroad: +33 472 43 52 55

If you have an online account, you can log in here.

Alternatively, please call us on 0330 024 0612

If you have a complaint, please contact us.

Call us: 0330 024 0617

Email us: customer.relations@car.johnlewisfinance.com

Write to us:
John Lewis Car Insurance
A&B Mills
Dean Clough
Halifax
HX3 5AX

So we can help you as quickly as possible, please provide or have these things ready for us:

  • Your policy or claim reference number
  • Your contact number
  • Your email address

 

Financial Ombudsman

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Write:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE

If you would like to make any changes or cancel your policy, please contact us.
 

Call us: 03300 240 612
Lines are open Monday to Friday 8.30am – 6pm, Saturday 9am – 1pm, closed Sundays and bank holidays

Email us: customerservice@car.johnlewisfinance.com

Write to us:
John Lewis Finance
PO Box 887
Halifax
HX1 9UE

John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an Appointed Representative (Financial Services Register Number 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number 202277). John Lewis Car Insurance is underwritten by Covea Insurance plc. Registered Office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales No. 613259.

Copyright © John Lewis Partnership
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