- Breakdown Cover policy (PDF)
- Roadside Breakdown - insurance product information document (PDF)
- Roadside Breakdown and Recovery - insurance product information document (PDF)
- Roadside Breakdown, Recovery and Home Repair - insurance product information document (PDF)
- Roadside Breakdown, Recovery, Home Repair and European Rescue - insurance product information document (PDF)
If you have a complaint, please contact us.
Call us on 0330 024 0617
Write to us:
John Lewis Car Insurance
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call 0300 123 9123
The Financial Ombudsman Service
Harbour Exchange Square
John Lewis Finance, John Lewis Insurance and John Lewis & Partners are trading names of John Lewis plc. John Lewis plc is an appointed representative (registration no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Car Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (no. 613259).