General enquiries

0330 024 0612

Monday to Friday 8.30am -​ 6pm
Saturday 9am - 5pm, Sunday 10am - 4pm
Closed on bank holidays

Get a quote

0330 024 0614

Monday to Friday 8.30am -​ 6pm
Saturday 9am - 5pm, Sunday 10am - 4pm
Closed on bank holidays

Make a claim

0330 024 0613

Open 24 hours

Windscreen claim

0330 024 0615

Open 24 hours

Breakdown cover

0330 159 8702

Open 24 hours

From abroad: +33 472 43 52 55

If you have an online account, you can log in here.

Alternatively, please call us on 0330 024 0612

If you have a complaint, please contact us.

Call us: 0330 024 0617

Email us:

Write to us:
John Lewis Car Insurance
A&B Mills
Dean Clough

So we can help you as quickly as possible, please provide or have these things ready for us:

  • Your policy or claim reference number
  • Your contact number
  • Your email address


Financial Ombudsman

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123


The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9GE

If you would like to make any changes or cancel your policy, please contact us.

Call us: 03300 240 612
Lines are open Monday to Friday 8.30am – 6pm, Saturday 9am – 5pm, Sunday 10am – 4pm

Email us:

Write to us:
John Lewis Finance
PO Box 887

John Lewis Finance, John Lewis Insurance and John Lewis & Partners are trading names of John Lewis plc. John Lewis plc is an appointed representative (registration no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Car Insurance is underwritten by Covea Insurance plc.
Registered Office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales (registration no. 613259).

Copyright © John Lewis Partnership
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