0345 610 0355

Make a

0345 610 0360


0345 610 0366
From abroad, call
+44 (0)1444 442 639

To log in to your account please enter the email address you used when you registered with us and your password. 

Once logged in you can:

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View your policy documentation

Did you know Car insurance customers can now make mid-term adjustments online.

Contact Customer Service
0345 610 0355
(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)

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If you have a Car Insurance policy from John Lewis Finance, see below to view and print your full Policy documents.

Please note: Due to a change in legislation in December 2013, you no longer need your car insurance documents when taxing your vehicle.

If your policy started before the 30 November 2016: 

Car Insurance policy document - before 30 November 2016 (PDF, 376KB)

If your policy started after the 30 November 2016: 

Car Insurance policy document - after 30 November 2016 (PDF, 350KB)


Breakdown Cover documents

Roadside Rescue Policy Wording (PDF, 356KB)

Home Rescue Policy Wording (PDF, 359KB)

European Rescue Policy Wording (PDF, 475KB)

Additional documents

Legal Protection Wording (PDF, 155KB)

Excess Protection Wording (PDF, 4.62MB)

Motoring tips and advice (PDF, 331KB)

0345 610 0360
(open 24 hours)

Windscreen Claim
0345 610 0361
(open 24 hours)

Motor Breakdown
0345 610 0366
(open 24 hours)

For service complaints
0345 610 0355

For claims complaints
0345 610 0360

Write to us
For service complaints:
John Lewis Car Insurance
Prospect House
Gordon Banks Drive
Stoke on Trent

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Ageas Retail Limited. John Lewis Car Insurance is provided by Ageas Retail Limited (No1324965). Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority (number 312468). Ageas Retail Limited is a sister company of Ageas Insurance Limited.

Copyright © John Lewis Partnership
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