General enquiries

0330 024 0612

Monday to Friday 8.30am -​ 8pm
Saturday 9am - 5pm, Sunday 10am - 4pm

customerservice@car.johnlewisfinance.com


Get a quote

0330 024 0614

Monday to Friday 8.30am -​ 8pm
Saturday 9am - 5pm, Sunday 10am - 4pm

Make a claim

0330 024 0613

Open 24 hours


Windscreen claim

0330 024 0615

Open 24 hours

Claim online

Breakdown cover

0330 159 8702

Open 24 hours

From abroad: +33 472 43 52 55

If you have an online account, you can log in here.

Alternatively, please call us on 0330 024 0612

 

If you have a complaint, please contact us.

Call us on 0330 024 0617

Write to us:
John Lewis Car Insurance
A&B Mills
Dean Clough
Halifax
HX3 5AX

 

Financial Ombudsman

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call 0300 123 9123

Email complaint.info@financial-ombudsman.org.uk

Write:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE

You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.

 

John Lewis Finance is a trading name of John Lewis plc. John Lewis plc is an appointed representative (registration no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Car Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (no. 613259).

Copyright © John Lewis Partnership
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