General enquiries

Make a claim

Breakdown cover

0345 610 0366
From abroad, call
+44 1444 442 639

To log in to your account please enter your username and password created when you set up your online account.

Once logged in you can:

  • See your policy details 
  • Change your password 
  • View your policy documentation

Did you know: Car insurance customers can now make mid-term adjustments online.


Contact Customer Service
0345 610 0355
(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)

Call charges vary depending on who your telephone provider is. If you're unsure it's best to contact them directly for their latest call charges.

Email us


If you have a Car Insurance policy from John Lewis Finance, see below to view and print your full Policy documents.

Please note: Due to a change in legislation in December 2013, you no longer need your car insurance documents when taxing your vehicle.

If your policy started before the 30 November 2016: 

Car Insurance policy document - before 30 November 2016 (PDF)

If your policy started after the 30 November 2016: 

Car Insurance policy document - after 30 November 2016 (PDF)


Breakdown Cover documents

Additional documents


0345 610 0360
(open 24 hours)

Windscreen claim
0345 610 0361
(open 24 hours)

Motor breakdown
0345 610 0366
(open 24 hours)


For service complaints:

0345 610 0355

Write to us:
John Lewis Car Insurance
Prospect House
Gordon Banks Drive
Stoke on Trent

For claims complaints:

0345 610 0360


We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123


The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9GE

You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Ageas Retail Limited. John Lewis Car Insurance is provided by Ageas Retail Limited (No1324965). Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority (number 312468). Ageas Retail Limited is a sister company of Ageas Insurance Limited.

Copyright © John Lewis Partnership
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