Policies starting before 19 February 2019

General enquiries

0345 610 0355

Monday to Friday 8am -​ 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Email us


Make a claim

0345 610 0360

Open 24 hours


Breakdown cover

Policies starting before June 2018:
0345 610 0366
From abroad: +44 1444 442 639

Policies starting after May 2018:
0345 165 0580
From abroad: +44 1206 812 720


Windscreen claim

0345 610 0361

Open 24 hours

Policies starting after 18 February 2019

General enquiries

0330 024 0612

Monday to Friday 8.30am -​ 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Email us


Make a claim

0330 024 0613

Open 24 hours


Breakdown cover

0330 159 8702
From abroad: +33 472 43 52 55


Windscreen claim

0330 024 0615

Open 24 hours

If your policy started before 19 February 2019, please log in to your account using the username and password created when you set up your online account.

Once logged in you can:

  • See your policy details 
  • Change your password 
  • View your policy documentation


If your policy started or renewed after 18 February 2019, please call us. 

Policies starting before 19 February 2019

For service complaints:
0345 610 0355

Write to us:
John Lewis Car Insurance
Prospect House
Gordon Banks Drive
Stoke on Trent
ST4 4TW


For claims complaints:
0345 610 0360

 

Policies starting after 18 February 2019

0330 024 0617

Write to us:

John Lewis Car Insurance
A&B Mills
Dean Clough
Halifax
HX3 5AX

Financial Ombudsman

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call 0300 123 9123

Email complaint.info@financial-ombudsman.org.uk

Write:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE

You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.

 

John Lewis Finance is a trading name of John Lewis plc. John Lewis plc is an appointed representative (Financial Services Register No. 416011) of Covea Insurance plc. Registered in England No. 233462. Registered office 171 Victoria Street, London, SW1E 5NN.

Car Insurance arranged by John Lewis Finance is underwritten by Covea Insurance plc. Covea Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202277). Registered in England and Wales No. 613259. Registered office Norman Place, Reading, RG1 8DA.

Copyright © John Lewis Partnership
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