General enquiries

0330 024 0612

Monday to Friday 8.30am -​ 8pm
Saturday 9am - 5pm, Sunday 10am - 4pm

Get a quote

0330 024 0614

Monday to Friday 8.30am -​ 8pm
Saturday 9am - 5pm, Sunday 10am - 4pm

Make a claim

0330 024 0613

Open 24 hours

Windscreen claim

0330 024 0615

Open 24 hours

Breakdown cover

0330 159 8702

Open 24 hours

From abroad: +33 472 43 52 55

If you have an online account, you can log in here.

Alternatively, please call us on 0330 024 0612


If you have a complaint, please contact us.

Call us on 0330 024 0617

Write to us:
John Lewis Car Insurance
A&B Mills
Dean Clough


Financial Ombudsman

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call 0300 123 9123


The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9GE


John Lewis Finance, John Lewis Insurance and John Lewis & Partners are trading names of John Lewis plc. John Lewis plc is an appointed representative (registration no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Car Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (no. 613259).

Copyright © John Lewis Partnership
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