Staying secure, online and off
You can be safe in the knowledge that we’ll use the latest technology to keep your details secure. We have dedicated teams to monitor account activity and intercept suspicious transactions.
And if we find that you’ve been a victim of fraud, including if your card is used before you receive it, you will not be liable. We may need to send you a one-time passcode to validate it’s you, so have your mobile phone to hand.
Helping you to stay safe
How to protect yourself from fraud
Frequently asked questions
While we have dedicated teams to monitor account activity and intercept any suspicious transactions, if you are suspicious about transaction(s) that appear on your statement please contact us.
You can temporarily freeze your card through your John Lewis Credit Card app if we are closed.
We'll never ask you to give us your details in an email or message.
The Fraud Prevention Team will contact you if we believe there is suspicious activity on your card or account, we may generate an SMS or phone call to your number where we will ask you to confirm if your transactions are genuine or fraud.
We will never ask you to provide personal information in any text messages, emails or calls. However, from time to time our Fraud Prevention Team may call you to check and discuss activity on your account and we will only ask for limited information to verify your identity.
Introducing Take Five
Not sure what actions you should take?
If you suspect fraud or are not sure about a recent transaction, visit our support page and we'll be happy to help.
John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (FRN 724309). Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.