Foreign Currency

Click & collect

Click & collect is available to UK residents only

Find your nearest collection point

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Order currency

Today's online rates

Currency Online sell rate
Euro (EUR) 1.139
US Dollar (USD) 1.1943
Polish Zloty (PLN) 5.1611
Canadian Dollar (CAD) 1.5969
UAE Dirham (AED) 4.2831
South African Rand (ZAR) 20.1804

Online rates on Tuesday 6 December 2022, 11:15

Exchange rates in our shops may vary from those offered online. Click here for our bureau rates.

What you'll
need to bring

When collecting your money, you'll need to have some valid ID with you. This can be any of the following:

  • Full UK photographic Driving Licence
  • Passport
  • EU National Identity Photocard

 

To pick up the currency you'll also need to bring your order reference number. You don’t need to print your order confirmation email, just have your order number to hand.

Click & collect FAQs

What is Click & collect?

Click & collect allows you to order online and collect in store at selected Waitrose and John Lewis shops. Simply select the Click & collect option after you have confirmed the currency you are ordering.

A collection date will be detailed in your confirmation email - we will send an email and an SMS message when your order is ready to collect. Your order will be held for seven days from the collection date. 

You can collect your order at any time during the opening hours of the store.

Whereabouts in my selected John Lewis or Waitrose shop can I collect my order?

The place where you collect your online order varies according to the type of shop you choose to collect from:

  • Full size John Lewis department stores: our Bureau de Change desks
  • John Lewis at Home: Customer Collection point
  • Waitrose: the Welcome Desk
  • Little Waitrose: any till desk

 

Is there a charge for Click & collect?

Click & collect is free for all orders of £500 or more. There is a £5.50 charge for orders between £250 and £499.99. We do not offer the Click & collect service on orders under £250.

What happens if I don't collect my Click & collect order?

Your order will be held for seven days at the Bureau de Change desks in our shops or at your Waitrose Click & collect destination before it is sent back.

You will be refunded within 28 working days from the date it is sent back, less any fees or charges. Please see the Terms & conditions for more information.

Can someone else collect my order?

No, only the holder of the card used to placed the order can collect. This helps to protect you against unauthorised card use.


Why do I need to show ID when buying currency in a Bureau de Change or picking up a Click & collect order?

When making a purchase in the Bureau de Change, to adhere to anti-money laundering regulations we will ask for a photo ID when you are making a purchase using a credit or debit card, or when purchasing a currency amount over £1000.

We also reserve the right to ask for photo ID on any transaction which we deem requires enhanced due diligence checks.

See all FAQs

John Lewis Finance and John Lewis & Partners Bureau de Change are both trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462). John Lewis plc introduce the panel of carefully chosen providers in Bureau de Change products and services, whom each hold the appropriate licences with the Financial Conduct Authority and HMRC.

Foreign Currency online from both John Lewis Finance and John Lewis & Partners is provided by First Rate Exchange Services Limited registration number 04287490 (Money Service Business licence number MLR-64068), whose registered office is at Great West House, Great West Road, Brentford, West London, TW8 9DF England.

Copyright © John Lewis Partnership
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