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What you'll need to bring

When collecting your money, you'll need to have some valid ID with you. This can be any of the following:

  • Full UK photographic Driving Licence
  • Passport
  • EU National Identity Photocard

Occasionally we may ask you for additional ID dependent upon the transaction. In this case we would accept recent utility bills, bank or credit card statements or other formal ID that shows your address.

To pick up the currency you'll also need to bring your order reference number. You don’t need to print your order confirmation email, just have your order number to hand.


Exchanging currency at John Lewis

We have a range of currencies available to buy instantly from our in-store Bureaux de Change, located in 30 John Lewis & Partners stores across the UK.

To find out if your nearest Bureau de Change carries the currency you want to buy, please call us.

You can also visit the store to ask one of our partners. They’ll have a record of the currencies available and our in-store rates.

If we don’t have your currency on that day, you can check online and order with the option to click and collect or have it delivered to your home by the next working day.

Today's online rates

Currency Online sell rate
Euro (EUR) 1.1701
US Dollar (USD) 1.2738
Polish Zloty (PLN) 4.7954
Canadian Dollar (CAD) 1.7152
UAE Dirham (AED) 4.5917
South African Rand (ZAR) 22.4571

Rates on Monday 15 July 2024, 08:05

Exchange rates in our shops may vary from those offered online. Click here for our bureau rates.

Click & Collect currency from John Lewis

Click & Collect is a convenient way to order and pick up your holiday money. We also offer next-working-day home delivery, but if you’re out and about running errands at your local John Lewis or Waitrose, choosing to click and collect can save you time. 

Your currency will be available to pick up at the earliest collection date, and we’ll make sure to hold onto it for up to a week.

Pick up at any John Lewis or Waitrose

Free Click & Collect for orders over £500

Over 50 currencies available online

Expert Quote

“Holidays are a nice pause from your day-to-day, but we know life can’t just stop before your trip. It’s easy to Click & Collect your currency, so you can pick it up while you’re doing your weekly Waitrose shop.”

Natalie Townsend, FX expert

Click & Collect FAQs

Click & Collect allows you to order online and collect in store at selected Waitrose and John Lewis shops. Simply select the Click & collect option after you have confirmed the currency you are ordering.

A collection date will be detailed in your confirmation email - we will send an email and an SMS message when your order is ready to collect. Your order will be held for seven days from the collection date. 

You can collect your order at any time during the opening hours of the store.

The place where you collect your online order varies according to the type of shop you choose to collect from:

  • Full size John Lewis department stores: our Bureau de Change desks
  • John Lewis at Home: Customer Collection point
  • Waitrose: the Welcome Desk
  • Little Waitrose: any till desk


Click & Collect is free for all orders of £500 or more. There is a £5.50 charge for orders between £250 and £499.99. We do not offer the Click & Collect service on orders under £250.


Your order will be held for seven days at the Bureau de Change desks in our shops or at your Waitrose Click & collect destination before it is sent back.

You will be refunded within 28 working days from the date it is sent back, less any fees or charges. Please see the Terms & conditions for more information.

No, only the holder of the card used to placed the order can collect. This helps to protect you against unauthorised card use.

When making a purchase in the Bureau de Change, to adhere to anti-money laundering regulations we may ask for a photo ID.  Please ensure you bring this with you to make your purchase.

We also reserve the right to ask for a photo ID on any transaction which we deem requires enhanced due diligence checks.

John Lewis Finance and John Lewis & Partners Bureau de Change are both trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England (Registered Company Number 233462). John Lewis plc introduce the panel of carefully chosen providers in Bureau de Change products and services, whom each hold the appropriate licences with the Financial Conduct Authority and HMRC.

Foreign Currency online from both John Lewis Finance and John Lewis & Partners is provided by First Rate Exchange Services Limited registration number 04287490 (Money Service Business licence number MLR-64068), whose registered office is at Great West House, Great West Road, Brentford, West London, TW8 9DF England.

For UK clients: International Payments at John Lewis Finance is provided by HiFX Europe Limited. HiFX is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration 462444, for the provision of payment services. HiFX is a limited company registered in England and Wales. Registered number: 3517451. Registered office: Maxis 1, Western Road, Bracknell, Berkshire, RG12 1RT.

For EEA clients: International Payments at John Lewis Finance is provided by XE Europe B.V.. XE Europe B.V. is authorised by the Dutch Central Bank (De Nederlandsche Bank) under the Payment Services Directive II, licence number R149006 for the provision of payment services. XE Europe B.V. is a limited company registered in The Netherlands with company no. 72587873, and registered office at Rozengracht 12,1, 1016NB Amsterdam, The Netherlands.

Copyright © John Lewis Partnership
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