Which? Best Buy applies to Vet Fee limits of £7,500, £9,000 & £12,000

Let’s do right by your dog

Enjoying the companionship of a dog is one of the best feelings in the world. And understanding the significant role they play in our lives, we provide cover that suits your dog’s needs, helping to ensure their health and happiness long into the future.

What's included in our Dog Insurance?

We only offer a Lifetime policy. We believe it’s the most comprehensive form of cover. And it comes with a full range of benefits to help proactively care for your dog and give you peace of mind all the year round.

This is what our proactive care looks like:

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Annual Online Health Checks

Provided through vetfone™, one of the UK’s leading pet advice services, who can help you to spot any potential health issues to make sure you and your pets can enjoy life's moments.

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Lifetime Cover

You can rest assured that if your dog develops a long-term, chronic illness, there’s no limit to the length of treatment as long as there’s no break in your cover. So you know you’ll always be covered.

Learn about our Lifetime Cover
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24/7 vetfone helpline

Around the clock access to fully trained veterinary nurses to get the advice and reassurance you need, when you need it.

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Dental treatment

Our comprehensive cover provides for routine treatments and emergency care, ranging from tooth decay and gum disease to post-illness teeth removal.*

We also offer:

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Quick and easy online claims

We pay 96% of claims within 5 days. Choose whether claims payments go directly to you or, if they agree, direct to your vet, whichever works best for you. (Claims data from April to August 2022. Excess applies).

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Kennel fees

Covered up to £1,500 when you’re unable to take care of your dog due to injury or illness.

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Third party liability cover

Up to £2m, for legal costs or damages you may be liable to pay if your dog causes an accident or injury.

One simple product, flexible where you need it most

We understand that every owner’s situation is different, but this shouldn’t affect the quality of care your dog has access to. With us, you have the flexibility to choose your level of Vet Fee cover, while still receiving our full range of benefits.

With six levels of Vet Fee cover options available:

Plus, we offer excess options to suit your budget, helping you reduce your premium costs without any loss of cover:

  • Increasing your excess on claims - you can choose an excess of £60, £80, £100, £140 or £250 (or £500 for Vet Fee levels of £5000 and above) for the treatment of an accident or illness in each policy year. By electing to pay more when you claim, it enables us to bring your premium down.

  • Contributing to your Vet Fees - if your pet is under 9 years-old, there is a voluntary option to pay either 10% or 20% towards the rest of the vet treatment costs, in addition to your chosen excess amount, which can reduce the cost of your premium payments.

Veterinary support always on hand

Worried about your dog’s behaviour or why they’re off their food? Through your policy, you gain access to vetfone™ - one of the UK’s most trusted pet advice services – and their fully trained team of veterinary specialists.

The cover includes an Annual Online Health Check, during which they’ll assess your dog for any early signs of illness and share tips for maintaining their health.

You also have unlimited access to their helpline, so whenever you need to speak to an expert, for advice or an emergency, you can call day or night – potentially saving you unnecessary and expensive trips to the vet. And best of all, using this service won’t affect your premium, no matter how many times you call.

Existing policy holders can book an appointment by calling the vetfone™ helpline on 0800 316 7119 (24 hours a day, 365 days a year).

Help to find them if they’re ever lost or stolen

So, rest assured, if your dog ever goes missing, we provide up to £1,500 to help cover the costs of finding them - For example, the cost of flyers or taking out an ad in the local paper.

Save money with our multi-pet discount

More pets in the family? You can add another pet to your dog’s policy to get a 10% discount on your premium. You can insure up to three cats or dogs when taking out a policy online, or up to 10 over the phone on 0330 1022 655.

Other questions dog owners asked us:

Our cover can start when they turn eight weeks old. Taking out insurance as early as possible will help give your pet the best start to life.

No, your puppy’s vaccinations are regarded as routine treatments, which aren’t covered under our policy. 

It’s important to keep up to date with their vaccinations as they grow. They not only help to keep your dog’s health and comfort, but also save you from future treatment costs. We can’t cover illnesses that can be prevented by vaccinations, if your pet is not up to date with their vaccinations. 

No, your dog’s insurance is there to help when injury or illness happens unexpectedly, whilst procedures like neutering or spaying are considered routine.

Dogs are vulnerable to getting sick just like us or any other animal. Naturally, certain breeds are predisposed to specific conditions and old age brings the kinds of challenges you’d expect, like arthritis and cataracts.  

Understanding these realities is why we only offer Lifetime Cover, meaning we won’t limit the length of treatment they receive, as long as your policy remains with us and there’s no break in cover.

With us, your dog receives Lifetime Cover meaning they’ll be covered for ongoing conditions, as well as one-off mishaps. And like most things, the cost of this is likely to increase over time.  

According to our claims data, the cost of looking after your dog's health doubles every four to five years. So, to keep giving them the care they need, it’s normal to expect the cost of your premium to increase as your dog ages.  

How much they go up varies for everyone and depends on various factors like your dog’s breed, age and health. Changing insurers could leave you out of pocket if the new policy doesn’t cover any pre-existing conditions that your pet may already have. These are health issues, concerns, illnesses and injuries which have developed or are showing signs of developing which you or your vet were aware of before you took out the policy.

 


*For dental care up to your chosen vet fee limit. If your pet has a dental check every 12 months: once it has had its first check and your vet has done any necessary work, should your pet suffer from tooth decay or gum disease before the next 12 month check, or if tooth decay or gum disease are seen at the time of the next check, we pay. If your pet doesn’t have a check every 12 months, or if the work required is not done, we will only pay:

1) For teeth or gums if they are damaged in an accident,
2) If an underlying illness causes tooth decay or gum disease, or
3) To remove teeth as treatment of an illness which is not gum disease or tooth decay.

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales no. 233462. John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

Copyright © John Lewis Partnership
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