Things to know

1. For security, your billing and delivery address must be the same.

2. Delivery is fulfilled by the Royal Mail Special Delivery Guaranteed service.

3. You or a household member will need to be home for the delivery.

Delivery times

When you order before 3pm Monday to Friday, we’ll deliver your travel money before 4pm the next working day.

If you place an order after 3pm on Friday, it’ll be delivered the following Tuesday. Royal Mail will occasionally try to deliver on a Saturday.

Today's online rates

Currency Online sell rate
Euro (EUR) 1.139
US Dollar (USD) 1.1943
Polish Zloty (PLN) 5.1611
Canadian Dollar (CAD) 1.5969
UAE Dirham (AED) 4.2831
South African Rand (ZAR) 20.1804

Online rates on Tuesday 6 December 2022, 11:15

Exchange rates in our shops may vary from those offered online

Home Delivery FAQs

For the safety of our customers and Royal Mail staff, UK deliveries do not currently require a signature, however someone will still need to be home to receive the order (this doesn't necessarily need to be the person who placed the order).

Your order can only be delivered to your card's billing address to protect you from unauthorised card use. It also can only be delivered to your residential home address and cannot be delivered to your workplace.

Please note that Royal Mail Special Delivery Guaranteed by 1pm has changed, with deliveries now being made by 4pm the next working day.

Our standard delivery service delivers on weekdays and is free for orders over £500*. For orders under £500 the delivery fee is £5.50. We've lowered our minimum order value to £250.

*Excluding Saturday delivery

We've lowered our minimum order value so you can now order between £250 and £2,500.

Some countries limit the amount of currency you can take in or take out of the country.

Please note that in the UK you must complete a Cash Declaration form if you are arriving from outside the EU or are travelling directly to a country outside the EU and plan to travel with currency totalling €10,000 or more. For more information and to obtain a Cash Declaration form, visit the HMRC website.

There is the option of special home delivery on a Saturday for a charge of £3.60 for orders above £500 and £8.60 for orders below £500. Guaranteed Saturday deliveries will arrive before 9pm.

Please note that Royal Mail Special Delivery Guaranteed time has been reinstated with deliveries now being available by 1pm.

Depending on when you place your order, your currency can be delivered the next working day. Please see delivery timetable below:

Order
confirmed
Royal Mail
aim to deliver
Monday
(before 3pm)
By 1pm on Tuesday
Monday
(after 3pm)
By 1pm on Wednesday
Tuesday
(before 3pm)
By 1pm on Wednesday
Tuesday
(after 3pm)
By 1pm on Thursday
Wednesday
(before 3pm)
By 1pm on Thursday
Wednesday
(after 3pm)
By 1pm on Friday
Thursday
(before 3pm)
By 1pm on Friday
Thursday
(after 3pm)
By 1pm on Monday*
Friday
(before 3pm)
By 1pm on Monday*
Friday
after 3pm
By 1pm on Tuesday
Anytime on Saturday
or Sunday
By 1pm Tuesday


*On rare occasions, deliveries may arrive with you by 1pm on Saturday, even if you've specified a Monday delivery. If you are not in to collect this delivery, Royal Mail will leave details on how you can collect or rearrange your delivery.

Please add an extra day for deliveries placed on a bank holiday. No deliveries are made on a Sunday. Regional exceptions apply and delivery to remote parts of the UK may take up to three working days.

No, your order will be delivered by Royal Mail Special Delivery™ service. If you have provided a mobile number you may be sent an SMS message by Royal Mail with tracking details for your order.

If no one is there, your order will automatically go to your local sorting office. Royal Mail will leave a note advising you of this and you will need to collect the item from your local sorting office, or arrange redelivery.

Buy at John Lewis

With a Bureau de change in most of our John Lewis shops you can walk away with Euros, US Dollars and 28 other currencies.

Pick up at Waitrose

Choose from 60 currencies and collect the next available day at over 330 Waitrose shops.

John Lewis Finance and John Lewis & Partners Bureau de Change are both trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462). John Lewis plc introduce the panel of carefully chosen providers in Bureau de Change products and services, whom each hold the appropriate licences with the Financial Conduct Authority and HMRC.

Foreign Currency online from both John Lewis Finance and John Lewis & Partners is provided by First Rate Exchange Services Limited registration number 04287490 (Money Service Business licence number MLR-64068), whose registered office is at Great West House, Great West Road, Brentford, West London, TW8 9DF England.

Copyright © John Lewis Partnership
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