Repeat medication and ongoing treatment claims
We've made pet claims even easier online:
1. Whether you're the owner or the vet, simply complete our fast-track online form to claim back medication and treatment costs.
2. Upload your invoices and confirm the details.
3. Then submit online – it’s as simple as that.
We can settle these claims with payment to the policyholder or the treating veterinary practice, whichever you prefer.
What happens next?
Once you've provided all of the information requested, our team of experienced claims handlers will assess and validate your claim.
Alternatively, you can arrange for us to pay your vet directly, provided they agree (excess applies), so that you can concentrate on getting your pet better.
If your pet needs to be referred to another vet, your normal vet will agree with you which one to use from our referral vet network below.
Track your claim
You can now see the status of your claim at any time.
John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales no. 233462. John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).