If you’re making a Pet Insurance claim
find everything you need to know in our guide to the claims process.
Step 1: Make a claim
0330 102 2756
(Open 8am to 8pm Monday to Friday, 9am to 5pm Saturday)
If you'd prefer to print your own claim form, download a Pet Insurance claim form and then go straight to Step 3.
Step 2: Details of your claim
The claims handler will explain the amount of excess that will be applied and will ask for details of your claim – the more information you can give, the sooner the claims process will begin.
You'll need to provide us with the details of the vet who treated your pet, the reason for the treatment, and tell us whether you’ve already paid the vet. If your pet has gone missing or has passed away we will need to know the date this happened.
Step 3: Putting things right
The claims handler will send out a claim form for you and the vet to fill in the relevant details, or you can download a Pet Insurance claim form and print it yourself.
Once you have returned all of the information requested our team of experienced claims handlers will assess and validate your claim.
The payment will be made directly to you, or if you and your vet are in agreement, we can pay the vet directly, leaving you to concentrate on getting your pet better.
If you have any queries during your claim please contact us. We’re here to help.
John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance plc. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).
John Lewis Finance and John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462). John Lewis plc is an appointed representative of a panel of carefully chosen insurers to offer a full range of insurance products and services via John Lewis Insurance (Financial Conduct Authority number 416011). Calls may be recorded and monitored.