Cyber insurance covers your family for a range of scenarios, such as having your data hacked or stolen, or your hardware infected.

Our cyber insurance add-on is designed for John Lewis Home Insurance customers with Bronze, Silver or Gold policies looking for extra cyber protection. You can also be confident that you’re protected against financial loss caused by a cyber attack.


  • Up to £10,000 cover against cyber home systems damage, cyber crime, and cyber online liability
  • Low excess of £100 if you need to claim
  • 24/7 assistance with viruses, fraud and hacking
  • No admin fees – it’s completely free to make changes at any time
  • Fair, transparent pricing – you only pay for what you specifically need, with no hidden extras in the final price
  • No unnecessary renewal hikes because we really do value your loyalty

What is cyber insurance?

Cyber insurance gives you extra protection online. It covers many common scenarios, from accidentally downloading a virus to having your telephone hacked. Cyber crime is on the rise with 1 in 5 people experiencing cyber fraud every year. It’s thought around half of cyber attacks in the UK involve phishing, often via email or social media.

With John Lewis’ cyber insurance, we provide expert support if you experience any common cyber crimes. We are on hand to help restore your home systems quickly, remove any viruses and take care of your recovery costs.

Our cyber insurance add-on also gives parents peace of mind when children are playing and learning on their devices. You’ll be covered if one of your children accidentally downloads malware, for example - which is more common than you might think.

What’s covered with cyber insurance?


Cyber home systems damage, cyber crime and cyber online liability are all covered with the John Lewis Home Insurance Personal Cyber Cover add-on. This includes:

Cyber home systems damage

  • Restoring your home systems
  • Removing computer viruses
  • Expert guidance on home systems and viruses

Cyber crime

  • Fraud
  • Telephone hacking
  • Cyber ransom

Cyber online liability

  • Data privacy
  • Computer virus transmission
  • Defamation and disparagement

We will help to make you secure


If the worst does happen, we will be on hand to guide you through it. You’ll have access to specialist support 24/7 whatever the problem, from data loss to financial loss. Call us on 0345 608 9011 as soon as you find out there’s an issue or a security breach - we’ll help you decide what to do and how to prevent any further issues.

Find out more about our cyber insurance add-on by downloading the policy document.


No, our cyber insurance add-on is just for personal cyber cover. If you are working from home your employer’s business insurance should cover you for cyber threats. If you’re self-employed you’ll need your own business insurance with cyber cover.

Yes. As long as you are using your own equipment, this add-on will cover you when you are out and about using public networks.

Yes, ransomware is included. It’s a common cyber crime where your software is blocked. Provided you have taken out this add-on, we can support you if you receive a ransom demand.

Identity theft cover is already included as standard with John Lewis Home Insurance. Therefore, identity theft cover is not specifically included in our cyber insurance add-on as you will already be covered for this with any of our standard Home Insurance policies.

Get tips on protecting yourself against identity theft by reading our guide.

Need something unique?

This cyber insurance add-on is optional with our Bronze, Silver or Gold policies.

We also offer Specialist Home Insurance for unique homes and high-value contents, which includes cyber cover as standard.

Not yet covered by John Lewis?

Insure your home and valuables today by calling us on 0345 608 9011 or getting a quote online.

For a higher level of cover, we also offer Specialist Home Insurance for unique homes and high-value contents.

Choose other optional add-ons

With our Bronze, Silver or Gold Home Insurance policies, you can change your add-ons to suit your new circumstances at any time, without admin fees or hidden charges.


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John Lewis Finance, John Lewis Home Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative of Munich Re Digital Partners Limited, a company authorised and regulated by the Financial Conduct Authority to carry on insurance distribution activities.

John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England and Wales (Registered Company Number 233462). John Lewis plc is an appointed representative (Financial Conduct Authority no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. Registered Office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales (registration no. 613259).

Copyright © John Lewis Partnership
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