John Lewis Financial Services is part of the John Lewis Partnership, which also includes John Lewis and Waitrose (together ‘us’ ‘we’).
We are committed to protect your privacy, and this Privacy Notice explains how we collect and use your data when you use this website. We reserve the right to change our Privacy Notice from time to time, and encourage you to check it regularly for any changes that may have taken place.
When you apply for a product or service provided by one of our chosen providers, your data will be collected and used directly by the third party offering that product or service, which is referred in the product or service's own information. The use of your data will be governed by that third party’s privacy notice.
Our product privacy policies are:
- Home Insurance provided by RSA
- Specialist Home Insurance provided by Covea
- Pet Insurance provided by RSA
- Wedding and Event Insurance provided by RSA
- Car Insurance provided by Ageas
- Travel Insurance provided by Ageas
- Partnership Card provided by HSBC
- Interest Free Credit provided By Hitachi
- Payment Plan provided by Hitachi
- Foreign Exchange provided by First Rate
- International payment provided by HiFX (PDF)
- Money Transfers provided by Western Union
When you use our website to apply for a quote, we will collect the data you have provided us. You do not have to provide any information to us to use this website. However, certain sections of the site or services within the site may not be accessible if you choose not to share any information with us.
We may also collect information about your internet connection and website use, e.g. the URL you came from, IP address, domain type, browser type, the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered on our website. If you take part in any promotions, competitions, give us feedback or complete any profile forms, we may collect additional information. For more information about how we process this information please visit our cookies policy.
We may also collect information about you that is available on public registers, or which has been shared with us by a trusted third party.
We use your information to provide and personalise products or services we offer, as well as to communicate with you. We may use and or analyse your information to offer you discounts that reward your loyalty to our brand, or to send you news and offers about products and services provided by us or our third party suppliers.
On the basis of your marketing permission we may contact you by post, email, or SMS to let you know about new products or services provided by us or the third party. We may also contact you by phone to discuss your quote and whether there is anything we can help you with. You can ask us not to contact you anymore by clicking the unsubscribe link within our emails, by emailing us or by calling us on 020 7592 6677.
Please note that there might be times where we need to communicate with you for administrative or operational reasons relating to our products or services. In order to offer you products or services provided by us or our third party suppliers, we may transfer your data outside the EU/EEA.
We may disclose your personal information if we are asked to do so by the police or any other regulatory or Government authority. We may also share your personal data with the other companies within the John Lewis Partnership, or in the event of a merger or a purchase of our services.
You have the right to request us to provide you with a copy of the information about you that we hold, to have it updated and corrected if you believe that it is inaccurate, and for us to cease processing it in specific circumstances.
You can exercise your rights by writing to the Data Privacy Office, Partnership House, 1st Floor, Carlisle Place, London SW1P 1BX.
You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe that we have not processed your personal data appropriately.
For any queries on this Privacy Notice or on how we use your personal data, please contact:
Data Protection Officer
John Lewis Finance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).
John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.