John Lewis Finance

Privacy

John Lewis Finance is a trading name of John Lewis plc and is part of the John Lewis Partnership, which also includes John Lewis and Waitrose.

We are committed to protecting your privacy. This page gives a brief summary of the ways that we collect and use your data when you use this website. For full details see our Partnership Privacy Notice.

When you apply for a product or service, your data will be collected directly by the third party offering that product or service.

The use of your data is governed by that third party’s privacy notice:


We reserve the right to change our Privacy Notice from time to time, and encourage you to check it regularly.

What data do we collect?

You don’t have to provide any information to us to use this website, however, certain sections of the site or services within the site will not be accessible if you choose not to share any information with us.

We collect information about your internet connection and website use, e.g. the web page you came from, IP address, domain type, browser, the country and telephone code where your computer is located, the web pages viewed during your visit and the advertisements you clicked on. If you take part in any promotions or competitions, give us feedback or complete any profile forms, we may collect additional information.

When you use our website to apply for a quote, we will collect the data that you have provided.

To see all of the data we collect please see our Partnership Privacy Notice and our Cookies Policy.

How we use your personal data

We use your information to provide and personalise the products and services that we offer. We may use and/or analyse your information to offer you discounts that reward your loyalty.

We may also contact you by phone or email to discuss a quote and whether there is anything we can help you with.

With your permission we may contact you by post, email or SMS to let you know about new products, services and offers provided by us or our third party suppliers. 

To see how your data is used see our Partnership Privacy Notice.

How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

If you have an online account, sign in into your John Lewis or Waitrose account, visit the ‘My Account’ area and change your preferences.

In our apps, you can manage your preferences and opt out from one or all of the different push notifications by selecting or deselecting the relevant options in the ‘Settings’ section.

To stop emails, click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division.

Alternatively, you can write to:
Group Customer Insight (Customer Data),
Partnership House, 1st Floor,
Carlisle Place,
London
SW1P 1BX.

Please include the following information with your letter:

  • Name 
  • Email 
  • Postal address
  • Your preference update for each brand

 

Your rights

Data protection law gives you a number of rights over your personal data. For full details see the John Lewis Partnership customer rights page.

John Lewis Finance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company no. 233462).

John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc), registered in England under Company no. 4645530. Registered office 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no. 715060), and under the Payment Services Regulations 2017 (Payment Services Register no. 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

AC40291

Copyright © John Lewis Partnership
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