Privacy

John Lewis Finance is a trading name of John Lewis plc and is part of the John Lewis Partnership, which also includes John Lewis and Waitrose.

We are committed to protecting your privacy. This page gives a brief summary of the ways that we collect and use your data when you use this website. For full details see our Partnership Privacy Notice.

When you apply for a product or service, your data will be collected directly by the third party offering that product or service.

The use of your data is governed by that third party’s privacy notice:

• Home Insurance provided by Munich Re Digital Partners Limited (PDF)
• Home Insurance provided by RSA
• Specialist Home Insurance provided by Covea
• Pet Insurance provided by RSA
• Wedding and Event Insurance provided by RSA
• Car Insurance provided by Ageas (policies up to 18 February 2019)
• Car Insurance provided by Covea (policies from 19 February 2019)
• Partnership Card and Loans provided by Newday
• Partnership Card provided by HSBC (PDF)
• Personal Loan provided by HSBC (PDF)
• Interest Free Credit provided by Creation Consumer Finance
• Foreign Exchange provided by First Rate
• International payment provided by HiFX (PDF)
• Money Transfers provided by Western Union
• Investments provided by Nutmeg

We reserve the right to change our Privacy Notice from time to time, and encourage you to check it regularly.

You don’t have to provide any information to us to use this website, however, certain sections of the site or services within the site will not be accessible if you choose not to share any information with us.

We collect information about your internet connection and website use, e.g. the web page you came from, IP address, domain type, browser, the country and telephone code where your computer is located, the web pages viewed during your visit and the advertisements you clicked on. If you take part in any promotions or competitions, give us feedback or complete any profile forms, we may collect additional information.

When you use our website to apply for a quote, we will collect the data that you have provided.

To see all of the data we collect please see our Partnership Privacy Notice and our Cookies Policy.

We use your information to provide and personalise the products and services that we offer. We may use and/or analyse your information to offer you discounts that reward your loyalty.

We may also contact you by phone or email to discuss a quote and whether there is anything we can help you with.

With your permission we may contact you by post, email or SMS to let you know about new products, services and offers provided by us or our third party suppliers. 

To see how your data is used see our Partnership Privacy Notice.

There are several ways you can stop direct marketing communications from us. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

If you have an online account, sign in into your John Lewis or Waitrose account, visit the ‘My Account’ area and change your preferences.

In our apps, you can manage your preferences and opt out from one or all of the different push notifications by selecting or deselecting the relevant options in the ‘Settings’ section.

To stop emails, click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division.

Alternatively, you can write to:
Data Privacy Office, Rights Team
171 Victoria Street,
Carlisle Place,
London
SW1E 5NN

Please include the following information with your letter:

• Name 
• Email 
• Postal address
• Your preference update for each brand

Data protection law gives you a number of rights over your personal data. For full details see the John Lewis Partnership customer rights page.