Cookies are tiny text files which help us to:

  • Remember that you’ve logged in to your account
  • Prompt you to log out of your account when you leave our site
  • Record what links you click to make our website more effective
  • Remember your answers when you apply for a product
  • Show you relevant adverts when you visit other websites


When you visit our website, if you accept cookies, they are automatically downloaded by the device you’re using (computer, smartphone or tablet).

The cookies we use are completely safe and secure, and they don’t store any sensitive information. They just help us to give you the best possible online experience.

Below you will find a list of the main cookies we use, and what we use them for. You can read more about cookies at whatarecookies.com.

 

Change your settings

We’ve made it easy for you to block cookies according to their function.

Please note that functional cookies are essential for certain sections of our website to work, like the store finder and our product reviews pages.

Essential cookies can't be blocked via our settings pop-up, because without them you cannot log in.

Change your cookie settings

 

Privacy Policy

To find out more about how we protect your privacy, see our Privacy Policy. When we include links to other websites, please bear in mind that they have their own privacy and cookie policies. We recommend you read their policies as we’re not responsible or liable for their privacy practices.

Our cookies

These cookies are required for the website to function.


Amazon Web Services

Amazon Web Services hosts our website.

AWSELB
Keeps our website performing normally during busy periods.
Duration: 15 minutes

AWSELBCORS
Keeps our website performing normally during busy periods.
Duration: 30 minutes
 

DWR

DWRSESSIONID

Protect our website against cyber attacks.

Monetate

mt.v
Monetate lets us make quick fixes to our website and try out different website improvements and personalisations and report upon their effectiveness.
Duration: 5 years
 

Ensighten

We use Ensighten's privacy tool to gather your cookie and tracking preferences and enforce them.

JOHNLEWIS_ENSIGHTEN_PRIVACY_BANNER_VIEWED
JOHNLEWIS_ENSIGHTEN_PRIVACY_MODAL_VIEWED
JOHNLEWIS_ENSIGHTEN_PRIVACY_Advertising
JOHNLEWIS_ENSIGHTEN_PRIVACY_Personalisation
JOHNLEWIS_ENSIGHTEN_PRIVACY_Analytics
JOHNLEWIS_ENSIGHTEN_PRIVACY_Functional
JOHNLEWIS_ENSIGHTEN_PRIVACY_Essentials

Duration: 1 year

Bazaarvoice

Bazaarvoice provides the customer ratings and reviews featured on our website. The following cookies allow Bazaarvoice to recognise customers when they come to the site, making it easier for them to review a product when they next visit.

BVBRANDSID
Tracks user browsing activity on our website.
Duration: 15 minutes

BVBRANDID
Performs the same function as BVBRANDSID (above) but lasts longer.
Duration: 1 year

BVSID
Tracks user browsing activity on other websites that have enabled BVSID.
Duration: 30 minutes

BVID
Performs the same function as BVSID (above) but lasts longer.
Duration: 1 year

BVImplmain_site
Used for A/B tests and tracks browsing activity on our website.
Duration: session


Twitter social widget

This links to Twitter and measures clicks.

YouTube

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may put cookies on your computer once you click on the YouTube video player.

Social widget
This links to YouTube and measures clicks.

 

Email sign-up banner

JLFrtb
This cookie prevents the sign up for emails banner appearing if you have already signed up.
Duration: 365 days

 

AddThis

dtCookie
Used to evaluate the health of our cloud-based IT infrastructure.

 

Dynatrace

dtLatC
dtPC
dtSa
rxVisitor
rxvt
Used to evaluate the health of our cloud-based IT infrastructure.

 

 

These are used to find out how you interact with our website. This helps us to improve our site and provide a better experience for visitors.
 

Adobe Analytics

The following cookies enable our analytics software, which is supplied by Adobe. They collect/analyse visitor information and measure marketing activity. This helps us to improve our website and make our marketing campaigns relevant.

s_cc
Determines whether cookies are enabled.
Duration: session

s_sq
Contains information about the last link clicked by the user.
Duration: session

s_ptc
Contains information about how long the previous page took to load.
Duration: Session

s_ppv
Contains information about how far the user scrolled down the previous page.
Duration: Session

s_tp
Contains information about how far the user scrolled down the previous page.
Duration: Session

s_ecid
s_fid
s_vi

Identify unique visitors to our website.
Duration: 2 years

AMCV_xxx
Identifies users for Adobe Analytics.
Duration: 2 years

AMCVS_xxx
Identifies users for Adobe Analytics.
Duration: session

demdex
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days

dpm
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days

jl_visitStart
Identifies the start of a user session.
Duration: 30 minutes

jl_prev_page
Identifies the previous page viewed by the user.
Duration: 30 minutes

jl_prev_page_url
Identifies the previous page URL viewed by the user.
Duration: 30 minutes

 

Session Cam

This service provides session replays, advanced website heat maps, and form analytics to give you a better browsing experience on our website.

sc.ASP.NET_SESSIONID
Enables session recording.
Duration: session

sc.UserId
Identifies users for SessionCam.
Duration: 1 year

sc.InTg
Used so a session is recorded to the same hostname from start to finish.
Duration: session


New Relic

JSESSIONID
Measures our websites performance e.g. loading speed, etc.
Duration: Session

 

Google Analytics

_gat_gtag_UA
_gat_UA

 

Google Universal Analytics

Google Universal Analytics facilitates user tracking across multiple devices and browsers. 
_ga
_gid

 

Tealium

utag_main

 

These cookies show you relevant advertising on other websites and measure the effectiveness of online marketing campaigns.
 

Adobe Advertising Cloud

everest_g_v2
Created after a user clicks an advertisment. Used to map the current and subsequent clicks with other events on our website.
Duration: 2 years
 

Microsoft Bing Ads

MUID
Used by 360i to target users through Microsoft Bing Ads.
Duration: 1 year 25 days

DoubleClick by Google

Used to show you relevant advertising, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing activity, and allow us to measure advertising performance.

IDE
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 1 year 25 days

NID
Used to show you relevant advertising on other websites.
Duration: 6 months

 

Google AdWords

_gcl_au
Used by media buying agency 360i to see how many people get a quote after clicking on our adverts in Google's search results and to show adverts on external websites to people who have visited our site.
Duration: Up to 90 days

 

Facebook

fr
_fbp

Used to show you relevant adverts on Facebook and track subsequent applications or purchases for John Lewis Finance products.
Duration: 90 days

 

Atlas Solutions
AA003
Used to show you relevant adverts on other websites.
Duration: 30 days

ATN
Used to show you relevant adverts on other websites.

Oracle BlueKai

This platform enables companies to personalise online, offline and mobile marketing campaigns with non-identifiable information about customer audiences. It organises a company's customer and audience data in the cloud to help implement personalised marketing campaigns across all channels.

bkdc
Duration: 180 days

bku
Duration: 180 days

 

HiFX

HiFX_DfxId
Used to measure the effectiveness of online marketing campaigns and to ensure you are only sent information which is relevant to you.


 

John Lewis Finance is a trading name of John Lewis plc. Registered office 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).

John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc), registered in England under Company Number 4645530. Registered office 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2017 (Payment Services Register Number 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

AC40291

Copyright © John Lewis Partnership
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