John Lewis Finance

Cookies

Cookies are tiny text files. When you visit our website, a cookie is automatically downloaded by the device you’re using (computer, smartphone or tablet). When you return to our website again in the future, the cookie helps us to:

  1. Remember that you’ve logged in to your account
  2. Prompt you to log out of your account when you leave our site
  3. Record what links you click to make our website more effective
  4. Remember your answers when you apply for a product
  5. Show you relevant adverts when you visit other websites

The cookies we use are completely safe and secure, and they don’t store any sensitive information. They just help us to give you the best possible online experience.
 

Changing your settings

There’s a wide range of cookies, which all serve a different purpose. We’ve made it easy for you to restrict, block or delete them by using the links below. But please remember that cookies are essential for certain functions on our website. For example, if you turn off something called ‘session cookies’, you’ll be able to view our website but won’t be able to log in to your account.

You can also use your browser to change your cookie settings for johnlewisfinance.com or any other website. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) for more information.
 

Privacy Policy

To find out more about how we protect your privacy, see our Privacy Policy. When we include links to other websites, please bear in mind that they have their own privacy and cookie policies. We recommend you read their policies as we’re not responsible or liable for their privacy practices.

Below you will find a list of the main cookies we use, and what we use them for. You can read more about cookies at whatarecookies.com.

 

Essential cookies

These cookies are required for the website to function.


Amazon Web Services

Amazon Web Services hosts our website.

AWSELB
Keeps our website performing normally during busy periods.
Duration: 15 minutes


Cloudflare

__cfduid
Protects the site from cyber attacks (CDN, DNS, DDoS) and enhances security.
Duration: 1 year

 

Signal Tag Manager

This is the main software we use to implement performance and marketing tags and cookies.

bt_sess
Used to store and implement cookies.
Duration: 8 hours

bt3
Used to store and implement cookies.
Duration: 300 days

Opt out of Signal cookies

 

Functional cookies

Bazaarvoice

Bazaarvoice provides the customer ratings and reviews featured on our website. The following cookies allow Bazaarvoice to recognise customers when they come to the site, making it easier for them to review a product when they next visit.

BVBRANDSID
Tracks user browsing activity on our website.
Duration: 15 minutes

BVBRANDID
Performs the same function as BVBRANDSID (above) but lasts longer.
Duration: 1 year

BVSID
Tracks user browsing activity on other websites that have enabled BVSID.
Duration: 30 minutes

BVID
Performs the same function as BVSID (above) but lasts longer.
Duration: 1 year

BVImplmain_site
Used for A/B tests and tracks browsing activity on our website.
Duration: session

Opt out of Bazaarvoice cookies


Twitter social widget

This links to Twitter and measures clicks.

YouTube

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may put cookies on your computer once you click on the YouTube video player.

Social widget
This links to YouTube and measures clicks.

Opt out of YouTube tracking

 

Email sign-up banner

JLFrtb
This cookie prevents the sign up for emails banner appearing if you have already signed up.
Duration: 365 days

 

Performance cookies

These are used to find out how you interact with our website. This helps us to improve our site and provide a better experience for visitors.
 

Optimizely

Website optimisation tool that we use to run A/B tests our site.

optimizelyEndUserId
Used to enable A/B tests.
Duration: 10 years

Opt out of Optimizely cookies
 

Monetate

mt.v
mt.aa
These allow us to try out website improvements and personalisation and measure their effectiveness.
Duration: 5 years

Monetate privacy policy
 

Hotjar

_hjIncludedInSample
Used to enable session recording and analytics.
Duration: session

Opt out of Hotjar cookies
 

Adobe Analytics

The following cookies enable our analytics software, which is supplied by Adobe. They collect/analyse visitor information and measure marketing activity. This helps us to improve our website and make our marketing campaigns relevant.

AMCV_xxx
Identifies users for Adobe Analytics.
Duration: 2 years

AMCVS_xxx
Identifies users for Adobe Analytics.
Duration: session

jl_campaign
Used to capture marketing channel data in Adobe Analytics.
Duration: 30 minutes

jl_visitStart
Identifies the start of a user session.
Duration: 30 minutes

s_cc
Determines whether cookies are enabled.
Duration: session

s_sq
Contains information about the last link clicked by the user.
Duration: session

s_vi
Tracks user journeys on the websites of our Insurance providers.
Duration: 2 years

demdex
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days

dpm
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days

Opt out of Adobe Analytics cookies

Session Cam

This service provides session replays, advanced website heat maps, and form analytics to give you a better browsing experience on our website.

sc.ASP.NET_SESSIONID
Enables session recording.
Duration: session

sc.Status
Identifies whether the current user session is to be recorded.
Duration: session

sc.UserId
Identifies users for SessionCam.
Duration: 1 year

Opt out of Session Cam tracking

 

Crazy Egg

This heat-mapping tool records where users click on John Lewis Finance pages and our insurance providers' pages.
 

Lynchpin

Lynchpin Partnership Card interstitial cookie
Identifies users who have seen the Partnership Card interstitial page and uses them for split performance testing.

Lynchpin Partnership Card logged in cookie
Identifies users who have logged in to a Partnership Card account and uses them for split performance testing.

 

Advertising cookies

These cookies show you relevant advertising on other websites and measure the effectiveness of online marketing campaigns.
 

Microsoft Bing Ads

_uetsid
Used for Bing Ads remarketing and conversion tracking.
Duration: 30 minutes

ANONCHK
Used by 360i to target users through Microsoft Bing Ads.
Duration: 10 minutes

MUID
Used by 360i to target users through Microsoft Bing Ads.
Duration: 1 year 25 days

MUIDB
Used by 360i to target users through Microsoft Bing Ads.
Duration: 1 year 25 days

Opt out of Microsoft Bing Ads cookies
 

AppNexus

These cookies help us recognise customers so they can be shown relevant advertising.

sess
Identifies whether cookies are enabled for AppNexus.
Duration: 1 day

uuid2
Identifies users for AppNexus.
Duration: 90 days

anj
Used to sync AppNexus cookie ID with partners.
Duration: 90 days

Opt out of AppNexus cookies
 

Yahoo Gemini (Oath)

These cookies help us recognise your browser so that more relevant advertising can be shown to you.

B
Used by Infectious Media for targeting users through Yahoo's; exchange.
Duration: 1 year

Opt out of Yahoo Gemini cookies
 

BidSwitch

c
These cookies help us recognise customers so they can be show relevant advertising.

Duration: 1 year

tuuid
Used by Infectious Media for targeting users through BidSwitch exchange.
Duration: 1 year

tuuid_lu
Used by Infectious Media for targeting users through BidSwitch exchange.
Duration: 1 year

Opt out of BidSwitch cookies
 

Rubicon Project

Used by our media agency to buy online advertising through Rubicon, a software platform that provides access to website advertising inventory. These cookies help us recognise customers so they can be show relevant advertising.

c
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: session

khaos
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: 1 year

put_1986
put_2249
put_2307
put_2931
rpb
rpx
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: 30 days

Opt out of Rubicon Project cookies
 

DoubleClick by Google

Provides you with the most relevant advertising across screens and channels, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing habits and activity, and allow us to measure advertising performance.

DSID
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 14 days

IDE
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 1 year 25 days

test_cookie
Used by 360i to target users through Google DoubleClick.
Duration: 5 minutes

Opt out of Google DoubleClick cookies
 

Google Adwords

Measures the effectiveness of our advertising on Google and the quotes / purchases that follow.
 

Facebook

fr
Used by Manning to target users through Facebook.
Duration: 90 days

Facebook advertising pixel
Used to show you relevant adverts on Facebook and track applications for products or purchases on John Lewis Finance.

Facebook cookies policy
 

Twitter

guest_id
Used to target users through Twitter.
Duration: 300 days

personalization_id
Used to target users through Twitter.
Duration: 300 days

Opt out of Twitter cookies
 

Impression Desk / Infectious Media

Impression Desk uses cookies to associate non-personally identifiable information (data that is anonymous) with browsers and devices, to enable targeting of our online advertising campaigns.

idb
Used to build targetable audiences and measure conversions from advertising.
Duration: 1 year 25 days

Infectious Media Smart Pixel
This tracks conversion rates from online advertising.

Opt out of Impression Desk cookies
 

Affiliate Window

Affiliate Window is an affiliate network. These cookies are used to track visitors who click on affiliate links.

aw2744
_aw_m_2744
These cookies store: the referring website, the advert you clicked on, the group to which the advert belongs, the time you clicked on it, the type of advert, the product and any reference the referring site adds.
Duration: 31 days

Affiliate Window privacy policy

 

Oracle BlueKai

This platform enables companies to personalise online, offline and mobile marketing campaigns with non-identifiable information about customer audiences. It organises a company's customer and audience data in the cloud to help implement personalised marketing campaigns across all channels.

bkdc
Used to track users.
Duration: 180 days

bku
Used to track users.
Duration: 180 days

Opt out of Oracle BlueKai tracking
 

John Lewis Finance is a trading name of John Lewis plc. Registered office 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).

John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc), registered in England under Company Number 4645530. Registered office 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2017 (Payment Services Register Number 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

AC40291

Copyright © John Lewis Partnership
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