We use cookies on our site to create the most effective website possible for our customers. Among other things, cookies allow you to log in to your account, choose log-in preferences and apply for products and services online. This cookies policy explains what cookies are, how we use them and what benefits they bring.
To make full use of this site, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details. However, if you'd prefer to restrict, block or delete cookies from our or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, but it also includes these alternate mechanisms.
Cookies are used for a variety of reasons, such as to safeguard your privacy when browsing the site. They allow you to use functions such as being able to use secure online application forms. If you leave a secure session window open when logged in to your account, cookies will enhance your security by prompting you to end, and/or automatically ending, your secure session.
Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.
Finally, we use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.
When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we're not responsible or liable for their privacy practices.
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.
However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable 'session' cookies, although you will still be able to view our public website, you won’t be able to log in to your account.
Do cookies mean I could get cold calls or junk mail?
We never use the data gathered through cookies to contact you via post, email or phone. You will never see advertising on our website from anyone other than Partnership Card.
Do cookies compromise my security when I’m logged in to my account?
The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.
Can cookies allow others access to my computer’s hard drive?
The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.
If I use a public computer, will someone be able to get my details from the cookies?
Our cookies can't be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of Internet Banking.
Where can I learn more about cookies?
More information about cookies can be found on allaboutcookies.org
These cookies are required for the website to function.
Amazon Web Services
AWSELB
This cookie is used by Amazon Web Services, who host our website, to keep it available and performing normally during busy periods.
Duration: 15 minutes
Cloudflare
__cfduid
This cookie is used to protect the site from CDN, DNS, DDoS attacks and enhance security.
Duration: 1 year
Bazaarvoice provide the customer ratings and reviews featured on our website.
These cookies allow Bazaarvoice to recognise customers when they come to the site, making it easier for them to review a product when they next visit.
BVBRANDSID
Creates a unique user ID that Bazaarvoice use to track browsing activity within our website.
Duration: 15 minutes
BVBRANDID
This is a longer lasting version of the above cookie.
Duration: 1 year
BVSID
Creates a unique user ID that Bazaarvoice use to track browsing activity across websites that use Bazaarvoice and have this cookie enabled.
Duration: 30 minutes
BVID
This is a longer lasting version of the above cookie.
Duration: 1 year
BVImplmain_site
Used for A/B tests. Creates a unique user ID that Bazaarvoice use to track browsing activity within our website.
Duration: session
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player.
Social widget
This links to YouTube and measures clicks.
We use performance cookies to get information about how you interact with our webiste. We use this to improve our site and provide a better experience for visitors.
Hotjar
_hjIncludedInSample
Used to enable session recording and analytics. Identifies whether the current user session is to be included in funnels.
Duration: session
These cookies enable the function of our analytics software, supplied by our business partner Adobe. This software helps us collect and analyse visitor information such as how many people visit our site, the browsers that they use and the time spent on the site. It also helps us measure the response to marketing activity.
This information helps us to improve the website and to make our marketing campaigns relevant.
AMCV_BC681C8B5330AB4E0A490D4D%40AdobeOrg
Identifies users for Adobe Analytics. Adobe Experience Cloud ID Service.
Duration: 2 years
AMCVS_BC681C8B5330AB4E0A490D4D%40AdobeOrg
Identifies users for Adobe Analytics. Adobe Experience Cloud ID Service.
Duration: session
jl_campaign
Identifies the user's current marketing campaign. Used to capture marketing channel data in Adobe Analytics.
Duration: 30 minutes
jl_visitStart
Identifies the start of a user session.
Duration: 30 minutes
s_cc
Determines whether cookies are enabled.
Duration: session
s_sq
Contains information about the last link clicked by the user.
Duration: session
s_vi
Required to track user journeys on the websites of our Insurance providers.
Duration: 2 years
demdex
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days
dpm
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days
SessionCam is a service developed and operated by ServiceTick Ltd which provides session replays, advanced website heat maps, conversion funnels and form analytics to help us make our website more usable for you.
sc.ASP.NET_SESSIONID
Used by SessionCam to enable session recording.
Duration: session
sc.Status
Identifies whether the current user session is to be recorded.
Duration: session
sc.UserId Identifies users for SessionCam.
Duration: 1 year
Oracle BlueKai is a platform that enables companies to personalise online, offline and mobile marketing campaigns with non-identifiable information about customer audiences. BlueKai's data management platform centrally organises a company's customer and audience data in the cloud to help implement personalised marketing campaigns across all channels.
bkdc
Used by Oracle to track users.
Duration: 180 days
bku
Used by Oracle to track users.
Duration: 180 days
We use tracking code that Crazy Egg use to provide heat maps, and which records where users click on John Lewis Finance pages and our insurance providers' pages.
Lynchpin
Lynchpin Partnership Card interstitial cookie
Identifies users who have seen Partnership Card interstitial page. Used to target users for Optimizely experiments.
Lynchpin Partnership Card logged in cookie
Identifies users who have logged in to a Partnership Card account. Used to target users for Optimizely experiments.
AppNexus is a selling platform that allows us to access to website advertising inventory programmatically across the digital ecosystem.
These cookies are used for behavioural advertising to help us recognise customers so that more relevant advertising can be shown to customers. Pixels are used to achieve this by using cookie/pixel syncing, which is actioned by calling each adexchange pixel and passing it our cookie ID, or vice versa.
sess
Identifies whether cookies are enabled for AppNexus.
Duration: 1 day
uuid2
Identifies users for AppNexus.
Duration: 90 days
anj
Used to sync AppNexus cookie ID with partners.
Duration: 90 days
Oath (Yahoo) is a selling platform that allows access to website inventory programmatically across the digital ecosystem. These cookies are used for behavioural advertising to help us recognise your browser so that more relevant advertising can be shown to you.
B
Used by Infectious Media for targeting users through Yahoo's exchange.
Duration: 1 year
c
Used by Infectious Media for targeting users through BidSwitch, who provide access to website inventory programmatically across the digital ecosystem. These cookies are used to help us recognise your browser so that we can show you advertising that is more relevant to you.
Duration: 1 year
tuuid
Used by Infectious Media for targeting users through BidSwitch exchange.
Duration: 1 year
tuuid_lu
Used by Infectious Media for targeting users through BidSwitch exchange.
Duration: 1 year
Used by our media agency to buy online advertising through Rubicon, a software platform that provides access to website advertising inventory. These cookies are used for behavioural advertising to help us recognise your browser so that we can show advertising that is more relevant to you.
c
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: session
khaos
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: 1 year
put_1986 put_2249 put_2307 put_2931 rpb rpx
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: 30 days
DoubleClick is a provider of digital marketing technology and services. We use DoubleClick Digital Marketing platform in order to provide you with the most relevant advertising across screens and channels, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing habits and activity, and allow us to measure advertising performance.
DSID
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 14 days
IDE
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 1 year 25 days
test_cookie
Used by 360i to target users through Google DoubleClick.
Duration: 5 minutes
Tracking used to measure effectiveness of our advertising on Google and to measure the quotes / purchases that follow.
Facebook
fr
Used by Manning to target users through Facebook.
Duration: 90 days
Facebook advertising pixel
Used to show relevant adverts to you when you visit Facebook and track any subsequent applications for products or purchases on John Lewis Finance.
Infectious Media's Impression Desk is a used to buy and deliver online advertising, including interest-based advertising, mostly through real-time bidding. It is designed to use only non-personally identifiable information (non-PII). Impression Desk uses cookies to associate non-PII with browsers and devices, to enable targeting of our online advertising campaigns.
idb
Used to build targetable audiences and measure conversions from advertising.
Duration: 1 year 25 days
Infectious Media Smart Pixel
This tracks conversion rates from online advertising.
Affiliate Window is an affiliate network. Affiliates show advertising for companies and are rewarded when customers visit or shop on the advertiser's website. These cookies are placed when a user clicks on one of Affiliate Window links and notifies Affiliate Window of transactions so that they can credit the order to a particular affiliate.
aw2744 _aw_m_2744
These cookies store: the referring website, the advert you clicked on, the group to which the advert belongs, the time you clicked on it, the type of advert, the product and any reference the referring site adds.
Duration: 31 days
John Lewis Finance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).
AC40291
John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.
We use cookies on our websites. You are free to manage this via your browser settings at any time. To learn more about how we use cookies, please see our cookies policy.
