We use cookies on our site to create the most effective website possible for our customers. Among other things, cookies allow you to log in to your account, choose log-in preferences and apply for products and services online. This cookies policy explains what cookies are, how we use them and what benefits they bring.

To make full use of this site, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details. However, if you'd prefer to restrict, block or delete cookies from our or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, but it also includes these alternate mechanisms.

More information about cookies can be found on allaboutcookies.org

 

Cookies are used for a variety of reasons, such as to safeguard your privacy when browsing the site. They allow you to use functions such as being able to use secure online application forms. If you leave a secure session window open when logged in to your account, cookies will enhance your security by prompting you to end, and/or automatically ending, your secure session.

Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.

Finally, we use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we're not responsible or liable for their privacy practices.

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable 'session' cookies, although you will still be able to view our public website, you won’t be able to log in to your account.

More information about how to disable cookies visit allaboutcookies.org

To find out more about how we protect your privacy when using our website, see our Privacy Policy.

Do cookies mean I could get cold calls or junk mail?
We never use the data gathered through cookies to contact you via post, email or phone. You will never see advertising on our website from anyone other than Partnership Card.

Do cookies compromise my security when I’m logged in to my account?
The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.

Can cookies allow others access to my computer’s hard drive?
The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?
Our cookies can't be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of Internet Banking.

Where can I learn more about cookies?
More information about cookies can be found on allaboutcookies.org

These cookies are required for the website to function.


Amazon Web Services

AWSELB
This cookie is used by Amazon Web Services, who host our website, to keep it available and performing normally during busy periods.
Duration: 15 minutes


Cloudflare

__cfduid
This cookie is used to protect the site from CDN, DNS, DDoS attacks and enhance security.
Duration: 1 year

 

Bazaarvoice

Bazaarvoice provide the customer ratings and reviews featured on our website.

These cookies allow Bazaarvoice to recognise customers when they come to the site, making it easier for them to review a product when they next visit.

BVBRANDSID
Creates a unique user ID that Bazaarvoice use to track browsing activity within our website.
Duration: 15 minutes

BVBRANDID
This is a longer lasting version of the above cookie.
Duration: 1 year

BVSID
Creates a unique user ID that Bazaarvoice use to track browsing activity across websites that use Bazaarvoice and have this cookie enabled.
Duration: 30 minutes

BVID
This is a longer lasting version of the above cookie.
Duration: 1 year

BVImplmain_site
Used for A/B tests. Creates a unique user ID that Bazaarvoice use to track browsing activity within our website.
Duration: session

Opt out of Bazaar Voice cookies
 

Signal Tag Manager

The main software that we use to implement performance and marketing tags and cookies.

bt_sess
Used to store and implement cookies.
Duration: 8 hours

bt3
Used to store and implement cookies.
Duration: 300 days

Opt out of Signal cookies

 

Twitter social widget

This links to Twitter and measures clicks.
 

YouTube

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player.

Social widget
This links to YouTube and measures clicks.

Opt out of YouTube tracking

We use performance cookies to get information about how you interact with our webiste. We use this to improve our site and provide a better experience for visitors.
 

Hotjar

_hjIncludedInSample
Used to enable session recording and analytics. Identifies whether the current user session is to be included in funnels.
Duration: session

Opt out of Hotjar cookies
 

Adobe Analytics

These cookies enable the function of our analytics software, supplied by our business partner Adobe. This software helps us collect and analyse visitor information such as how many people visit our site, the browsers that they use and the time spent on the site. It also helps us measure the response to marketing activity.

This information helps us to improve the website and to make our marketing campaigns relevant.

AMCV_BC681C8B5330AB4E0A490D4D%40AdobeOrg
Identifies users for Adobe Analytics. Adobe Experience Cloud ID Service.
Duration: 2 years

AMCVS_BC681C8B5330AB4E0A490D4D%40AdobeOrg
Identifies users for Adobe Analytics. Adobe Experience Cloud ID Service.
Duration: session

jl_campaign
Identifies the user's current marketing campaign. Used to capture marketing channel data in Adobe Analytics.
Duration: 30 minutes

jl_visitStart
Identifies the start of a user session.
Duration: 30 minutes

s_cc
Determines whether cookies are enabled.
Duration: session

s_sq
Contains information about the last link clicked by the user.
Duration: session

s_vi
Required to track user journeys on the websites of our Insurance providers.
Duration: 2 years

demdex
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days

dpm
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days

Opt out of Adobe Analytics cookies
 

Optimizely

Optimizely is a website optimisation testing tool that we use to run A/B tests our site.

optimizelyEndUserId
This cookie is used by Optimizely to enable A/B tests.
Duration: 10 years

Opt out of Optimizely cookies
 

Session Cam

SessionCam is a service developed and operated by ServiceTick Ltd which provides session replays, advanced website heat maps, conversion funnels and form analytics to help us make our website more usable for you.

sc.ASP.NET_SESSIONID
Used by SessionCam to enable session recording.
Duration: session

sc.Status
Identifies whether the current user session is to be recorded.
Duration: session

sc.UserId Identifies users for SessionCam.
Duration: 1 year

Opt out of Session Cam tracking
 

NCC Real User Monitoring

These measure site performance e.g. how long pages take to load.

SCOGID
Used for site performance monitoring.
Duration: 1 year

SCOSID
Used for site performance monitoring.
Duration: session

SCOSN
Used for site performance monitoring.
Duration: session

Opt out of NCC Real User Monitoring cookies
 

Oracle BlueKai

Oracle BlueKai is a platform that enables companies to personalise online, offline and mobile marketing campaigns with non-identifiable information about customer audiences. BlueKai's data management platform centrally organises a company's customer and audience data in the cloud to help implement personalised marketing campaigns across all channels.

bkdc
Used by Oracle to track users.
Duration: 180 days

bku
Used by Oracle to track users.
Duration: 180 days

Opt out of Oracle BlueKai tracking
 

Crazy Egg

We use tracking code that Crazy Egg use to provide heat maps, and which records where users click on John Lewis Finance pages and our insurance providers' pages.
 

Lynchpin

Lynchpin Partnership Card interstitial cookie
Identifies users who have seen Partnership Card interstitial page. Used to target users for Optimizely experiments.

Lynchpin Partnership Card logged in cookie
Identifies users who have logged in to a Partnership Card account. Used to target users for Optimizely experiments.

We use these cookies to show you relevant advertising on other websites and to measure the effectiveness of online marketing campaigns.

Microsoft Bing Ads

_uetsid
Identifies users for Bing Ads tracking. Used for Bing Ads remarketing and conversion tracking.
Duration: 30 minutes

ANONCHK
Used by 360i to target users through Microsoft Bing Ads.
Duration: 10 minutes

MUID
Used by 360i to target users through Microsoft Bing Ads.
Duration: 1 year 25 days

MUIDB
Used by 360i to target users through Microsoft Bing Ads.
Duration: 1 year 25 days

Opt out of Microsoft Bing Ads cookies
 

AppNexus

AppNexus is a selling platform that allows us to access to website advertising inventory programmatically across the digital ecosystem.

These cookies are used for behavioural advertising to help us recognise customers so that more relevant advertising can be shown to customers. Pixels are used to achieve this by using cookie/pixel syncing, which is actioned by calling each adexchange pixel and passing it our cookie ID, or vice versa.

sess
Identifies whether cookies are enabled for AppNexus.
Duration: 1 day

uuid2
Identifies users for AppNexus.
Duration: 90 days

anj
Used to sync AppNexus cookie ID with partners.
Duration: 90 days

Opt out of AppNexus cookies
 

Yahoo Gemini (Oath)

Oath (Yahoo) is a selling platform that allows access to website inventory programmatically across the digital ecosystem. These cookies are used for behavioural advertising to help us recognise your browser so that more relevant advertising can be shown to you.

B
Used by Infectious Media for targeting users through Yahoo's exchange.
Duration: 1 year

Opt out of Yahoo Gemini cookies
 

BidSwitch

c
Used by Infectious Media for targeting users through BidSwitch, who provide access to website inventory programmatically across the digital ecosystem. These cookies are used to help us recognise your browser so that we can show you advertising that is more relevant to you.

Duration: 1 year

tuuid
Used by Infectious Media for targeting users through BidSwitch exchange.
Duration: 1 year

tuuid_lu
Used by Infectious Media for targeting users through BidSwitch exchange.
Duration: 1 year

Opt out of BidSwitch cookies
 

Rubicon Project

Used by our media agency to buy online advertising through Rubicon, a software platform that provides access to website advertising inventory. These cookies are used for behavioural advertising to help us recognise your browser so that we can show advertising that is more relevant to you.

c
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: session

khaos
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: 1 year

put_1986
put_2249
put_2307
put_2931
rpb
rpx
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: 30 days

Opt out of Rubicon Project cookies
 

DoubleClick by Google

DoubleClick is a provider of digital marketing technology and services. We use DoubleClick Digital Marketing platform in order to provide you with the most relevant advertising across screens and channels, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing habits and activity, and allow us to measure advertising performance.

DSID
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 14 days

IDE
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 1 year 25 days

test_cookie
Used by 360i to target users through Google DoubleClick.
Duration: 5 minutes

Opt out of Google DoubleClick cookies
 

Google Adwords

Tracking used to measure effectiveness of our advertising on Google and to measure the quotes / purchases that follow.
 

Facebook

fr
Used by Manning to target users through Facebook.
Duration: 90 days

Facebook advertising pixel
Used to show relevant adverts to you when you visit Facebook and track any subsequent applications for products or purchases on John Lewis Finance.

Facebook cookies policy
 

Twitter

guest_id
Used by Manning to target users through Twitter.
Duration: 300 days

personalization_id
Used by Manning to target users through Twitter.
Duration: 300 days

Opt out of Twitter cookies
 

Impression Desk / Infectious Media

Infectious Media's Impression Desk is a used to buy and deliver online advertising, including interest-based advertising, mostly through real-time bidding. It is designed to use only non-personally identifiable information (non-PII). Impression Desk uses cookies to associate non-PII with browsers and devices, to enable targeting of our online advertising campaigns.

 

idb
Used to build targetable audiences and measure conversions from advertising.
Duration: 1 year 25 days

Infectious Media Smart Pixel
This tracks conversion rates from online advertising.

Opt out of Impression Desk cookies
 

Affiliate Window

Affiliate Window is an affiliate network. Affiliates show advertising for companies and are rewarded when customers visit or shop on the advertiser's website. These cookies are placed when a user clicks on one of Affiliate Window links and notifies Affiliate Window of transactions so that they can credit the order to a particular affiliate.

aw2744
_aw_m_2744
These cookies store: the referring website, the advert you clicked on, the group to which the advert belongs, the time you clicked on it, the type of advert, the product and any reference the referring site adds.
Duration: 31 days

Affiliate Window privacy policy

John Lewis Finance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).

AC40291

John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

Copyright © John Lewis Partnership
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