Cookies are tiny text files which help us to:

  • Remember that you’ve logged in to your account
  • Prompt you to log out of your account when you leave our site
  • Record what links you click to make our website more effective
  • Remember your answers when you apply for a product
  • Show you relevant adverts when you visit other websites


When you visit our website, if you accept cookies, they are automatically downloaded by the device you’re using (computer, smartphone or tablet).

The cookies we use are completely safe and secure, and they don’t store any sensitive information. They just help us to give you the best possible online experience.

Below you will find a list of the main cookies we use, and what we use them for. You can read more about cookies at whatarecookies.com.

 

Change your settings

We’ve made it easy for you to block cookies according to their function.

Please note that functional cookies are essential for certain sections of our website to work, like the store finder and our product reviews pages.

Essential cookies can't be blocked via our settings pop-up, because without them you cannot log in.

Change your cookie settings

 

Privacy policy

To find out more about how we protect your privacy, see our Privacy Policy. When we include links to other websites, please bear in mind that they have their own privacy and cookie policies. We recommend you read their policies as we’re not responsible or liable for their privacy practices.

Our cookies

These cookies are required for the website to function.

Amazon Web Services
Amazon Web Services hosts our website.

AWSELB
Keeps our website performing normally during busy periods.
Duration: 15 minutes

AWSELBCORS
Keeps our website performing normally during busy periods.
Duration: 30 minutes
 

DWR

DWRSESSIONID
Protect our website against cyber attacks.
Duration: Session

 

Monetate

mt.v
Monetate lets us make quick fixes to our website and try out different website improvements and personalisations and report upon their effectiveness.
Duration: 1 year
 

Ensighten
We use Ensighten's privacy tool to gather your cookie and tracking preferences and enforce them.

JOHNLEWIS_ENSIGHTEN_PRIVACY_BANNER_VIEWED
JOHNLEWIS_ENSIGHTEN_PRIVACY_MODAL_VIEWED
JOHNLEWIS_ENSIGHTEN_PRIVACY_Advertising
JOHNLEWIS_ENSIGHTEN_PRIVACY_Personalisation
JOHNLEWIS_ENSIGHTEN_PRIVACY_Analytics
JOHNLEWIS_ENSIGHTEN_PRIVACY_Functional
JOHNLEWIS_ENSIGHTEN_PRIVACY_Essentials

Duration: 1 year

cookieinfo
Duration: Session

 

YouTube

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may put cookies on your computer once you click on the YouTube video player.


Social widget

This links to YouTube and measures clicks.

 

Site session management cookies
These allow you to use our website in the most effective way, maintaining your details during the browser session as you travel between pages for example. These cookies are deleted when the browser session ends.

ASP.NET_SessionId
Duration: Session

 

User authentication cookies
Using these cookies means that we can manage how you log into and out of the My Account area of our website, and keeps you logged in during your session.

EPiServerLogin

 

Twitter social widget

This links to Twitter and measures clicks.

Email sign-up banner

JLFrtb
This cookie prevents the sign up for emails banner appearing if you have already signed up.
Duration: 365 days

 

AddThis

dtCookie
Allows you to share our content on various social networks.

 

Dynatrace

dtLatC
dtPC
dtSa
rxVisitor
rxvt
Used to evaluate the health of our cloud-based IT infrastructure.

 

 

These are used to find out how you interact with our website. This helps us to improve our site and provide a better experience for visitors.
 

Adobe Experience Cloud

The following cookies enable our analytics software, which is supplied by Adobe. They collect/analyse visitor information and measure marketing activity. This helps us to improve our website and make our marketing campaigns relevant.

s_cc
Determines whether cookies are enabled.
Duration: session

s_sq
Contains information about the last link clicked by the user.
Duration: session

s_ptc
Contains information about how long the previous page took to load.
Duration: Session

s_ppv
Contains information about how far the user scrolled down the previous page.
Duration: Session

s_tp
Contains information about how far the user scrolled down the previous page.
Duration: Session

s_ecid
s_fid
s_vi

Identify unique visitors to our website.
Duration: 2 years

AMCV_###
Identifies users for Adobe Analytics.
Duration: 2 years

AMCVS_###
Identifies users for Adobe Analytics.
Duration: session

demdex
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days

dpm
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days

jl_visitStart
Identifies the start of a user session.
Duration: 30 minutes

jl_campaign
Used to capture marketing channel data in Adobe Analytics.
Duration: 30 minutes

jl_prev_page
Identifies the previous page viewed by the user.
Duration: 30 minutes

jl_prev_page_url
Identifies the previous page URL viewed by the user.
Duration: 30 minutes

 

Session Cam

This service provides session replays, advanced website heat maps, and form analytics to give you a better browsing experience on our website.

sc.ASP.NET_SESSIONID
Enables session recording.
Duration: session

sc.UserId
Identifies users for SessionCam.
Duration: 1 year

sc.InTg
Used so a session is recorded to the same hostname from start to finish.
Duration: session

sc.Status
Stores whether SessionCam will record your session or not and if web surveys are configured to launch.
Duration: Session

 

Glassbox

This service provides session replays, advanced website heat maps, and form analytics to give you a better browsing experience on our website.

​_cls_s
Identifies if a user is new or a return visitor.
Duration: session

​_cls_v
Used to identify visitors returning to our site.
Duration: 5 years

 

New Relic

JSESSIONID
Measures our websites performance e.g. loading speed, etc.
Duration: Session

 

Tealium

utag_main

 

Performance cookies
These monitor how our website performs on your devices, including its availability, downtime and loading speeds.

ADRUM_BTa

 

Google Analytics
Google Analytics helps us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Google has developed the Google Analytics opt-out browser add-on which gives you more choice on how their data is collected by Google Analytics. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics.

If you wish to opt out you can use this plugin.

These cookies show you relevant advertising on other websites and measure the effectiveness of online marketing campaigns.
 

Adobe Experience Cloud

everest_g_v2
Created after a user clicks an advertisement. Used to map the current and subsequent clicks with other events on our website.
Duration: 2 years

 

Microsoft Bing Ads

MUID
Used by our Media Buying agency Fresh Egg to target users through Microsoft Bing Ads.
Duration: 1 year 25 days

_uetsid
Used by Bing to show you relevant adverts based on your visit to our website.
Duration: 1 day

_uetvid
Used by Bing to show you relevant adverts based on your visit to our website.
Duration: 16 days

ANONCHK
Used by 360i to target users through Microsoft Bing Ads.
Duration: 10 minutes

MUIDB
Used by 360i to target users through Microsoft Bing Ads.
Duration: 1 year 25 days

 


DoubleClick by Google

Used to show you relevant advertising, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing activity, and allow us to measure advertising performance.

IDE
Used by Manning and Infectious Media for targeting users through Google Ad exchange.
Duration: 1 year 25 days

NID
Used to show you relevant advertising on other websites.
Duration: 6 months

DSID
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 14 days

test_cookie
Used by 360i to target users through Google DoubleClick.
Duration: 5 minutes

 

Google Ads

Used by media buying agency Fresh Egg to see how many people get a quote after clicking on our adverts in Google's search results and to show relevant adverts on external websites to people who have visited our site.
Duration: Up to 90 days

_gcl_au
Duration: 90 days

_ga

Duration: 2 years

_gat_gtag_UA_########_#
Duration 90 days

_gat_UA-########-#
Duration: 90 days

_gid
Duration: 24 hours

_gat_########-#

Duration: 90 days


AdWords conversion tracking
Used by our media buying agency 360i to see how many people get a quote after clicking on our adverts in Google's search results.
Duration: Up to 90 days

AdWords remarketing
Used by our media buying agency 360i to show adverts on external websites to people who have visited our site.
Duration: Up to 90 days



Google Analytics

Used to analyse visitor browsing behaviour, e.g. how many people get a quote after clicking on our adverts in Google's search results.

The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year, 6 months, 90 days, 24 hours, 1 minute, or when you close your browser.


ga
_gid
_ga<container-id>
gat
gac<property-id>
__utma
__utmt
__utmb
__utmc
__utmz
__utmv

 

 

Facebook

fr
_fbp

Used to show you relevant adverts on Facebook and Instagram and track subsequent applications or purchases for John Lewis Finance products.
Duration: 90 days

 

Atlas Solutions
AA003
Used to show you relevant adverts on other websites.
Duration: 30 days

ATN
Used to show you relevant adverts on other websites.


HiFX

HiFX_DfxId
Used to measure the effectiveness of online marketing campaigns and to ensure you are only sent information which is relevant to you.

 

Impact

Impact's cookies allow us to measure the success of any affiliate marketing activity.

irclickid
Identifies customers who come to our site via an affiliate, allowing us to measure the effectiveness of the promotion.
Duration: 30 days

BRSWR
Identifies customers who have clicked on an advert, allowing us to measure the effectiveness of the promotion.
Duration: 2 years

IR_PI
Identifies customers who have clicked on an advert, allowing us to measure the effectiveness of the promotion.
Duration: 2 years

IRLD
Used to identify duplicate clicks during purchase, improving the measurement of the effectiveness of promotions.
Duration: 180 days

AWSELB
Keeps Impact's website performing normally during busy periods.
Duration: Session

IR_GBD
Used by Impact to attribute purchases made on John Lewis Finance.
Duration: Session

IR_12164
Used by Impact to attribute purchases made via affiliates to the John Lewis Finance account.
Duration: session

EPERSIST
Keeps Impact's website performing normally during busy periods.
Duration: Session


Oracle BlueKai

This platform enables companies to personalise online, offline and mobile marketing campaigns with non-identifiable information about customer audiences. It organises a company's customer and audience data in the cloud to help implement personalised marketing campaigns across all channels.

bkdc
Used to track users.
Duration: 180 days

bku
Used to track users.
Duration: 180 days

 

Affiliate Window
Affiliate Window is an affiliate network. These cookies are used to track visitors who click on affiliate links.

aw2744
_aw_m_2744

These cookies store the referring website, the advert you clicked on, the group to which the advert belongs, the time you clicked on it, the type of advert, the product and any reference the referring site adds.
Duration: 31 days

John Lewis Finance is a trading name of John Lewis plc. Registered office 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).

John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc), registered in England under Company Number 4645530. Registered office 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2017 (Payment Services Register Number 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

AC40291

Copyright © John Lewis Partnership
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