We use cookies on our site to create the most effective website possible for our customers. Among other things, cookies allow you to log in to your account, choose log-in preferences and apply for products and services online. This cookies policy explains what cookies are, how we use them and what benefits they bring.

To make full use of this site, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details. However, if you'd prefer to restrict, block or delete cookies from our or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, but it also includes these alternate mechanisms.

More information about cookies can be found on allaboutcookies.org

 

Cookies are used for a variety of reasons, such as to safeguard your privacy when browsing the site. They allow you to use functions such as being able to use secure online application forms. If you leave a secure session window open when logged in to your account, cookies will enhance your security by prompting you to end, and/or automatically ending, your secure session.

Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.

Finally, we use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we're not responsible or liable for their privacy practices.

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable 'session' cookies, although you will still be able to view our public website, you won’t be able to log in to your account.

More information about how to disable cookies visit allaboutcookies.org

To find out more about how we protect your privacy when using our website, see our Privacy Policy.

Do cookies mean I could get cold calls or junk mail?
We never use the data gathered through cookies to contact you via post, email or phone. You will never see advertising on our website from anyone other than Partnership Card.

Can cookies pass on my personal information to others?
The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service. For example, if you were applying for a Partnership Card, we’d inform you that we’d be passing your details to our trusted Partnership Card provider, HSBC.

Do cookies compromise my security when I’m logged in to my account?
The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.

Can cookies allow others access to my computer’s hard drive?
The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?
Our cookies can't be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of Internet Banking.

Where can I learn more about cookies?
More information about cookies can be found on allaboutcookies.org

These cookies are vital to us providing key features of our website, such as the ability to log in to your account securely.

Cookie name and description:

STATE_uatser
This session cookie allows our web servers to respond to your actions on the website when you browse the secure ‘log in to your account’ pages, ensuring the security of your account.

mpo3319kg
This is a session cookie which allows the web servers on the secure website to remember your log-in ID when you request us to do so.

af anti forgery token
Also called a request verification token, this technology helps prevent fraud and non-authorised access to your account.

iecookiecookie
This cookie is used for the cookie policy banner displayed on the first page of each site.

JSE
We use this cookie to remember if you have JavaScript enabled on your web browser. Without it the website can't do things like display videos, so we hide this content if JavaScript is disabled.

rrSessionId
This is a session cookie which remembers any page changes, item or data selection you make from page to page. This cookie is erased when you close your browser.

These cookies collect information about how visitors use a site.

Cookie name and description:

s_adid, s_cc, s_sq, s_vi
These cookies enable the function of our Adobe Analytics software, supplied by our business partner Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. That information helps us to improve the website and to make our marketing campaigns relevant. The data stored by these cookies can only be seen by the relevant teams at John Lewis and

s_fid
This cookie name is associated with the analytics service provided by Adobe Analytics. It is a new cookie introduced in 2013 as a 'fallback' visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.The main purpose of this cookie is: Performance

STATE_uatser
This session cookie allows our web servers to respond to your actions on the website when you browse the secure ‘log in to your account’ pages, remembering your preferences and selections.

WT_FPC
These cookies enable the function of webtrends analytics software used by our business partner HSBC. This software helps HSBC take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. That information helps us to improve the website. The data stored by these cookies can only be seen by the relevant teams at HSBC and webtrends and never shows any confidential information.

_utma
The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

_utmt
Used to throttle request rate.

_utmb
Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

_utmc
Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

_utmz
Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

__sid
A session identifier, session ID or session token is a piece of data that is used in network communications (often over HTTP) to identify a session, a series of related message exchanges. Session identifiers become necessary in cases where the communications infrastructure uses a stateless protocol such as HTTP.

__sid_online_apply (online apply only)
A session identifier, session ID or session token is a piece of data that is used in network communications (often over HTTP) to identify a session, a series of related message exchanges. Session identifiers become necessary in cases where the communications infrastructure uses a stateless protocol such as HTTP.

Optimizely
A small text file containing a string of alphanumeric characters — to identify a visitor's browser and track website usage while on johnlewisfinance.com

  • optimizelyBuckets
  • optimizelySegments
  • optimizelyEndUserId
  • optimizelyPendingLogEvents

pageTrackerCookie
This cookie is set by BrightTag on the Pet, Wedding, Travel and Event Insurance online quote journeys to save page names so that they are fired on the next page load (where two page names fire on one page for some scenarios). This cookie is used specifically for analytics tracking into Adobe Analytics.

sc.UserId, sc.ASP_NET_SESSIONID
These cookies are set by SessionCam on the online quote journey. The SessionCam reporting console includes the ability to re-sort recorded sessions by unique user. This aggregates multiple visits from the same, unique user over a selected date/time range. The sc.UserId cookie is used to enable this report. The sc.ASP.NET_SESSIONID cookie allows SessionCam to display a single session across multiple pages visited during a user’s unique visit to the online quote journey and allows SessionCam to combine a session using details provided by this cookie. This is a session-only cookie and is erased when you close your browser.

STpaymentType, PaymentType
These cookies are set by BrightTag on some of our online quote journeys to identify the payment method (either via debit/credit card or direct debit) customers use to purchase specific products.

These cookies give you extra functionality, such as being able to remember your preferences.

Cookie name and description:

cookie_notif_count
This cookie is used for our cookie notification banner on our homepage. It records the number of times the banner's been shown, so that it appears on three consecutive page views before disappearing. By continuing to use the website, we assume you consent to the use of cookies. If you choose to clear your cookies prior to each visit to our website, you will see the cookie banner upon entry to the website on each visit.

HumanClickKEY, HumanClickSiteContainerID_58238087, LivePersonID
These are cookies used by Live Person to enable web chat to function on the John Lewis Home, Pet, Wedding and Event Insurance online quote journeys. HumanClickSiteContainer is a cookie used to identify your session when you visit either the John Lewis Home, Pet, Wedding or Event Insurance online quote journeys and to collect usage data related to your session. This cookie is automatically deleted when you close your browser. HumanClickKEY is an acceptance cookie which is used to determine whether a cookie can be set on a browser. This is a session cookie that is automatically deleted when you close your browser. LivePersonID is a cookie which allows Live Person to distribute usage of its services across a cluster of servers for load balancing purposes. This is a persistent cookie which remains on your browser for up to 12 months after which time it is automatically deleted.

jli_cookie_notif
This cookie is used for our cookie notification banner. It will appear the first time you enter our website and then disappear when you navigate to a new page within the website. By navigating to another page within our website, we assume you consent to the use of cookies. If you choose to clear your cookies prior to each visit to our website, you will see the cookie banner once upon entry to the website on each visit.

pageTrackerCookie
This cookie is set by BrightTag on the Pet, Wedding, Travel and Event Insurance online quote journeys to save page names so that they are fired on the next page load (where two page names fire on one page for some scenarios). This cookie is used specifically for analytics tracking into Adobe SiteCatalyst.

sc.UserId, sc.ASP_NET_SESSIONID
These cookies are set by SessionCam on the John Lewis Home Insurance online quote journey. The SessionCam reporting console includes the ability to re-sort recorded sessions by unique user. This aggregates multiple visits from the same, unique user over a selected date/time range. The sc.UserId cookie is used to enable this report. The sc.ASP.NET_SESSIONID cookie allows SessionCam to display a single session across multiple pages visited during a user’s unique visit to the John Lewis Home Insurance online quote journey and allows SessionCam to combine a session using details provided by this cookie. This cookie is a session-only cookie and is erased when you close your browser.

st_quoteIsMedical
This cookie is used on the John Lewis Travel Insurance online quote journey and is used to identify if you have visited the medical screening page.

STpaymentType, PaymentType
These cookies are set by BrightTag on some of our online quote journeys to identify the payment method (either via debit/credit card or direct debit) customers use to purchase specific products.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

Affiliate Window, Appnexus, Collective Media, Doubleclick, Exact Target, Facebook, Google, Invite Media, Manning Gottlieb OMD, Mediaplex, Specific Media, Steak Group, Twitter, Yahoo and YouTube.

Sometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.

Examples of these advertisers include Google (including Google-owned DoubleClick for paid advertising on Google.co.uk), Affiliate Window and Kenshoo.

Cookie name and description:

sess
An advertising cookie from a third party provider called Appnexus. These help us and our advertisers see which advertisements you click on and interact with.

Anj, sess, uuid2
These are advertising cookies from a third party provider called Appnexus. These help us and our advertisers see which advertisements you click on and interact with.

APISID, Demographics, HSID, LOGIN_INFO, PREF, SID, VISITOR_INFO1_LIVE, YSC
These cookies are set by YouTube on some of the videos which are displayed on our website and our 'What Matters' micro-site. They allow YouTube to determine the number of video views and store user preferences to personalise ads on Google searches.

APISID, auth_token, datr, guest_id, lu, pid, PREF, SAPISID, secure_session, remember_checked, remember_checked_on, twll
These cookies are set by Google, Facebook and Twitter and are used on our social media share widget, which appears within the Info Centre section of our website and on our 'What Matters' micro-site. These cookies store user preferences and are also used to monitor usage.

B
This is an advertising cookie set by Yahoo. This helps us and our advertisers see which advertisements you click on and interact with.

camp_freq_p1, conversions, dp_rec/ exchange_uid, HSID, impressions_p1, id, io_freq_p1 / NID, partnerUID, PREF, segments_p1, SID / SSID, subID, uid
These are advertising cookies from third party providers, Invite Media and Doubleclick, both subsidiaries of Google Inc. These help us and our advertisers see which advertisements you click on and interact with.

d, mc
These are advertising cookies from a third party provider called Quantcast. These help us and our advertisers see which advertisements you click on and interact with.

JSESSIONID, ug
These are advertising cookies from a third party provider called Specific Media. These help us and our advertisers see which advertisements you click on and interact with.

cttutcid, mojo3, S, svid
These are advertising cookies from a third party provider called Mediaplex. These help us and our advertisers see which advertisements you click on and interact with.

When you visit https://www.johnlewisfinance.com/card you may notice some cookies that aren't related to Partnership Card, and are used by our third parties. We’ve listed these cookies in the section entitled 'Our cookies policy' and placed details of our third parties below.

What their cookies are used for:

Adobe Analytics
Adobe Analytics is software that helps us take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. That information helps us to improve the website and to make our marketing campaigns relevant.

Targeting cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

loc
uit
APISID
xtc
NID
PREF
um
bt2
_drt_
SID
id
uid
HSID
bt
uvc
di2
dt

Cookie name and description:

card_set
This is a session cookie which is set when you sign in to view the special offers on the special offers page. You wouldn’t be able to view the special offers without this cookie.

pscd_source_code
This is a session cookie which allows us to identify which referring website(s) and/or email you’ve come from and then tells us if you’ve applied for a Partnership Card. This information helps us to determine the number of Partnership Card applications made via the website and how successful our marketing campaigns are.

HSBC
HSBC provides the secure website for Partnership Card, where existing partnership cardholders can view and update their account details and prospective customers can apply for a Partnership Card.

webtrends
This software helps HSBC take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. That information helps us to improve the website.

The data stored by these cookies can only be seen by the relevant teams at HSBC and webtrends and never shows any confidential information.

Signal
Signal provides a container tag solution which John Lewis Foreign Currency uses on all of the online product quote journeys. A Signal tag is included on every page, which acts as a container for web analytics cookies (via Adobe Analytics) and advertising cookies (via third party advertisers listed above).

First Rate
First Rate arrange and administer the John Lewis Foreign Currency product. They use session cookies to remember preferences and selections and ensure security on payment pages. In some cases they are also used for website analytics.

'Share' tools
If you take the opportunity to 'share' johnlewisfinance.com/foreigncurrency content with friends through social networks such as Facebook and Twitter you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Ageas Retail Limited
Ageas Retail Limited arrange and administer the Car Insurance and Travel Insurance products from John Lewis Finance. They use session cookies to remember preferences and selections and ensure security on payment pages. In some cases they are also used for website analytics.

BrightTag

BrightTag provides a container tag solution which John Lewis Insurance uses on all of the online product quote journeys.

A BrightTag tag is included on every quote journey page, which acts as a container for web analytics cookies (via Adobe Analytics) and advertising cookies (via third party advertisers listed above).

Contact Partners Limited
Contact Partners Limited provide the online ‘Request a call back’ service for John Lewis Life Cover. They use session cookies to remember preferences and selections.

Feedbackify
Feedbackify allows customers to provide feedback in real time and is used on our Home, Car, Pet, Wedding and Event online quote journeys and online accounts. Feedbackify uses cookies to collect information on the number of pages views, length of visit, the number of visits and when the first and last visit occurred.

Live Person
Live Person provides the web chat service used on the John Lewis Home, Pet, Wedding and Event Insurance online quote journeys. They use cookies to enable web chat to function in your website's browser.

Royal & Sun Alliance Insurance plc
Royal & Sun Alliance Insurance plc underwrite the John Lewis Home, Pet, Wedding and Event Insurance products and provide online quote journeys for these products. They use session cookies to remember preferences and selections and ensure security on payment pages. In some cases they are also used for website analytics.

Service Tick Ltd
Service Tick Ltd created SessionCam which provides session replays, advanced website heat maps, conversion funnels and form analytics to facilitate companies in making their websites more usable for customers. SessionCam is currently used on the John Lewis Home Insurance online quote journey.

Session replays can only be seen by John Lewis, Royal & Sun Alliance Insurance plc and SessionCam and never show any personal or confidential information.

Sterling Insurance Company Limited
Sterling Insurance Company Limited underwrite the John Lewis Specialist Home Insurance product and provide the online quote journey for this product. They use session cookies to remember preferences and selections and ensure security on payment pages. In some cases they are also used for website analytics.

st_quoteIsMedical
This cookie is used on the John Lewis Travel Insurance online quote journey and is used to identify if you have visited the medical screening page.

_utma, _utmb, _utmc, _utmz
These are Google Analytics cookies used on our Specialist Home Insurance and Car Insurance online quote journeys, and on our 'What Matters' micro-site. They enable us to analyse how visitors use these websites.

The data stored by these cookies can only be seen by the relevant teams at Sterling Insurance Company Limited, Ageas Retail Limited, John Lewis, Steak Group and Google, and never shows any confidential information.

_fby_site_
This cookie is set by Feedbackify on our Home, Car, Pet, Wedding and Event online quote journeys and online accounts to collect data on page views, the length of the visit, the number of visits and when the first and last visit occurred.

ASPSESSIONIDSQBBBBCS
This is a session cookie on our Life Cover online ‘Request a call back’ service, provided by Contact Partners Limited. This cookie remembers any page changes, item or data selection you make from page to page. This cookie is erased when you close your browser.

ASPSESSIONID
This is a session cookie on our Car Insurance online quote journey provided by Ageas Retail Limited. This cookie remembers any page changes, item or data selection you make from page to page. This cookie is erased when you close your browser.

ASP.NET_SessionId
This is a session cookie on our Specialist Home Insurance online quote journey, provided by Sterling Insurance Company Limited. This cookie remembers any page changes,

JSESSIONID
This is a session cookie which enables the function of our Car My Account portal provided by Ageas Retail Limited. This cookie remembers any page changes, item or data selection you make from page to page and is erased when you close your browser.

JSESSIONID, SS_X_JSESSIONID
These are session cookies on our Home, Pet, Wedding and Event online quote journeys provided by Royal & Sun Alliance Insurance plc. These cookies remember any page changes, item or data selection you make from page to page. These cookies are erased when you close your browser.

Q
This is a cookie used on our Pet, Wedding and Event online quote journeys provided by Royal & Sun Alliance Insurance plc. This cookie uses a boolean value, set to true when a quote is created. It is needed to handle quotes generated from aggregators and/or the online account registration flow.

PHPSESSID
This is a session cookie on our Travel Insurance online quote journey provided by Ageas Insurance Limited. This cookie remembers any page changes, item or data selection you make from page to page. This cookie is erased when you close your browser.

item or data selection you make from page to page. This cookie is erased when you close your browser.

 

John Lewis Finance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).

AC40291

John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

Copyright © John Lewis Partnership
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