Cookies are tiny text files. When you visit our website, a cookie is automatically downloaded by the device you’re using (computer, smartphone or tablet). When you return to our website again in the future, the cookie helps us to:
Remember that you’ve logged in to your account
Prompt you to log out of your account when you leave our site
Record what links you click to make our website more effective
Remember your answers when you apply for a product
Show you relevant adverts when you visit other websites
The cookies we use are completely safe and secure, and they don’t store any sensitive information. They just help us to give you the best possible online experience.
Changing your settings
There’s a wide range of cookies, which all serve a different purpose. We’ve made it easy for you to restrict, block or delete them by using the links below. But please remember that cookies are essential for certain functions on our website. For example, if you turn off something called ‘session cookies’, you’ll be able to view our website but won’t be able to log in to your account.
You can also use your browser to change your cookie settings for johnlewisfinance.com or any other website. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) for more information.
Privacy Policy
To find out more about how we protect your privacy, see our Privacy Policy. When we include links to other websites, please bear in mind that they have their own privacy and cookie policies. We recommend you read their policies as we’re not responsible or liable for their privacy practices.
Below you will find a list of the main cookies we use, and what we use them for. You can read more about cookies at whatarecookies.com.
Bazaarvoice provides the customer ratings and reviews featured on our website. The following cookies allow Bazaarvoice to recognise customers when they come to the site, making it easier for them to review a product when they next visit.
BVBRANDSID
Tracks user browsing activity on our website.
Duration: 15 minutes
BVBRANDID
Performs the same function as BVBRANDSID (above) but lasts longer.
Duration: 1 year
BVSID
Tracks user browsing activity on other websites that have enabled BVSID.
Duration: 30 minutes
BVID
Performs the same function as BVSID (above) but lasts longer.
Duration: 1 year
BVImplmain_site
Used for A/B tests and tracks browsing activity on our website.
Duration: session
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may put cookies on your computer once you click on the YouTube video player.
Social widget
This links to YouTube and measures clicks.
The following cookies enable our analytics software, which is supplied by Adobe. They collect/analyse visitor information and measure marketing activity. This helps us to improve our website and make our marketing campaigns relevant.
AMCV_xxx
Identifies users for Adobe Analytics.
Duration: 2 years
AMCVS_xxx
Identifies users for Adobe Analytics.
Duration: session
jl_campaign
Used to capture marketing channel data in Adobe Analytics.
Duration: 30 minutes
jl_visitStart
Identifies the start of a user session.
Duration: 30 minutes
s_cc
Determines whether cookies are enabled.
Duration: session
s_sq
Contains information about the last link clicked by the user.
Duration: session
s_vi
Tracks user journeys on the websites of our Insurance providers.
Duration: 2 years
demdex
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days
dpm
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days
This heat-mapping tool records where users click on John Lewis Finance pages and our insurance providers' pages.
Lynchpin
Lynchpin Partnership Card interstitial cookie
Identifies users who have seen the Partnership Card interstitial page and uses them for split performance testing.
Lynchpin Partnership Card logged in cookie
Identifies users who have logged in to a Partnership Card account and uses them for split performance testing.
Used by our media agency to buy online advertising through Rubicon, a software platform that provides access to website advertising inventory. These cookies help us recognise customers so they can be show relevant advertising.
c
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: session
khaos
Used by Infectious Media for targeting users through Rubicon exchange.
Duration: 1 year
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Used by Infectious Media for targeting users through Rubicon exchange.
Duration: 30 days
Used to show you relevant advertising, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing activity, and allow us to measure advertising performance.
DSID
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 14 days
IDE
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 1 year 25 days
test_cookie
Used by 360i to target users through Google DoubleClick.
Duration: 5 minutes
_gcl_au
Used by media buying agency 360i to see how many people get a quote after clicking on our adverts in Google's search results and to show adverts on external websites to people who have visited our site.
Duration: Up to 90 days
Impression Desk uses cookies to associate non-personally identifiable information (data that is anonymous) with browsers and devices, to enable targeting of our online advertising campaigns.
idb
Used to build targetable audiences and measure conversions from advertising.
Duration: 1 year 25 days
Infectious Media Smart Pixel
This tracks conversion rates from online advertising.
Affiliate Window is an affiliate network. These cookies are used to track visitors who click on affiliate links.
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These cookies store: the referring website, the advert you clicked on, the group to which the advert belongs, the time you clicked on it, the type of advert, the product and any reference the referring site adds.
Duration: 31 days
This platform enables companies to personalise online, offline and mobile marketing campaigns with non-identifiable information about customer audiences. It organises a company's customer and audience data in the cloud to help implement personalised marketing campaigns across all channels.
John Lewis Finance is a trading name of John Lewis plc. Registered office 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).
John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc), registered in England under Company Number 4645530. Registered office 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2017 (Payment Services Register Number 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.
We use cookies on our websites. You are free to manage this via your browser settings at any time. To learn more about how we use cookies, please see our cookies policy.
