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Contact Customer Service:0330 102 2745 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday
enquiries@johnlewis-petinsurance.com
If you have a John Lewis Pet Insurance policy, select the relevant link below to view and print your policy documents.
If your policy number starts with RSAP or you're not yet a customer :
starts with numbers only , please contact us for documents:
0330 102 2745
enquiries@johnlewis-petinsurance.com
For service complaints:0330 102 2745
For claims complaints:0330 102 2756
Write to us
John Lewis Pet Insurance
Please include your claims reference number or Policy Number on all correspondence.
Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.
All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographic phone number, these are also provided above.
Charges may vary if you call 0800 or 0845 numbers from your mobile phone.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call 0300 123 9123
Email complaint.info@financial-ombudsman.org.uk
By post:
You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.
John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.
John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance plc. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).
0
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