General enquiries
General enquiries
Enquiries & renewals
Monday to Friday 8am - 8pm. Saturday 9am - 5pm, Sunday closed.
Make a claim
Monday to Friday 8am - 6pm. Saturday 9am - 5pm, Sunday closed.
Contact Customer Service:
0330 102 2745
Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday closed
If you have a John Lewis Pet Insurance policy, select the relevant link below to view and print your policy documents.
If your policy ID starts with RSAP and you took out your policy on or after 10 July 2022,
or you're not yet a customer:
- Essential information (PDF)
- Policy wording (PDF)
- John Lewis Pet Insurance - insurance product information document (PDF)
If your policy ID starts with RSAP and you took out your policy before 10 July 2022:
Summary documents:
For service complaints:
0330 102 2745
Lines are open Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday closed.
For claims complaints:
0330 102 2756
Lines are open Monday to Friday 8am - 6pm, Saturday 9am - 5pm, Sunday closed.
Write to us
John Lewis Pet Insurance
Customer Relations Team
PO Box 255
Wymondham
NR18 8DP
Please include your claims reference number or Policy Number on all correspondence.
Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.
Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call 0300 123 9123
Email complaint.info@financial-ombudsman.org.uk
By post:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales no. 233462. John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).
Copyright © John Lewis Partnership
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