OUR CONTACT CENTRE IS OFFERING A LIMITED SERVICE

Telephone lines will be open at the following times:

Monday to Friday 8am - 6pm
Saturday 9am - 5pm
Sunday: closed

We apologise for any inconvenience this causes, but would like to reassure you that our online services are not affected.

Enquiries & renewals

Make a claim

vetfone™ helpline

0800 316 7119

Expert advice 24 hours,
365 days a year

To log in to your account please enter the email address you used when you registered with us and your password.

Once logged in you can:

  • See your policy details
  • Change your password
  • View your policy documentation

 

Contact Customer Service:
0330 102 2745
Monday to Friday 8am to 6pm, Saturday 9am to 5pm, closed Sunday

Email us

 

If you have a John Lewis Pet Insurance policy, select the relevant link below to view and print your policy documents.

If your policy number starts with RSAP or you're not yet a customer:


Summary documents


If your policy starts with numbers only, please contact us for documents:

0330 102 2745 (Monday to Friday 8am - 6pm, Saturday 9am - 5pm, Sunday closed)

 

Make a claim


Call us:
0330 102 2756
Lines are open Monday to Friday 8am - 6pm, Saturday 9am - 5pm, Sunday closed.

 

For service complaints:
0330 102 2745

For claims complaints:
0330 102 2756

Write to us

John Lewis Pet Insurance
Customer Relations Team
PO Box 255
Wymondham
NR18 8DP

Please include your claims reference number or Policy Number on all correspondence.

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call 0300 123 9123

Email complaint.info@financial-ombudsman.org.uk

By post:
The Financial Ombudsman Service
Exchange Tower
London 
E14 9SR

 

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance plc. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

Copyright © John Lewis Partnership
Back to top