Which currencies are available to buy online?
Approximately 60 currencies are available at one time. However, availability of individual currencies may vary.

How much money can I order online?
You can order between £300 and £2,500.

Some countries limit the amount of currency you can take in or take out of the country.

Please note: In the UK you must complete a Cash Declaration form if you are arriving from outside the EU or are travelling directly to a country outside the EU and plan to travel with currency totalling €10,000 or more. For more information and to obtain a Cash Declaration form, visit www.hmrc.gov.uk.

 

How many orders can I place?
There is no limit on the number of orders that you can place. However we may apply limits on the maximum amount you can order.

What denominations will I receive?
We provide a mix of notes - high and low denominations - whenever possible. However, we only stock certain denominations, so this cannot always be guaranteed.

Can I order cash and Traveller's cheques in several different currencies?
Yes, you can order notes and/or Traveller's cheques in different currencies in one single order.

Where can I find the exchange rates you offer?

Our exchange rates are updated every day, except Sundays and bank holidays, to ensure we are offering you the most competitive rate.

Our current exchange rates are shown in our Rate Table.

Our rates are the same whether you choose to buy online or in store.

 

Traveller’s cheques

Please note: Traveller's cheques are not available to purchase in store.

 

In which currencies can I buy Traveller's cheques?
American Express Traveller's cheques are available in Sterling*, US Dollars, Canadian Dollars, Australian Dollars and Japanese Yen (online only).

Please note: for Sterling Traveller's cheques only there is a commission fee of 1.5% of the total order value (minimum £3, maximum £50).

Where can I use Traveller's cheques?
American Express Traveller's cheques are recognised around the world.

For an up to date list of countries and locations where American Express Traveller's cheques are accepted, please see the American Express location finder.

American Express Traveller's cheques can be used like cash at millions of retailers, hotels and restaurants. They can also be exchanged for local currency at banks, bureaux de change and American Express Travel Service Offices. To find the nearest encashment location in your travel destination, please go to American Express.

 

Is there a fee to cash Traveller's cheques?
Normally there is no fee when you use traveller's cheques in shops, restaurants and hotels. However, a small percentage of merchants and banks may charge a fee at their sole discretion and banks apply their own policy when providing encashment and exchange transactions.

What do I do once I’ve received my Traveller's cheques?
When you get your Traveller's cheques you must sign them immediately in the top left hand corner. This ensures that they can be reimbursed if they are lost or stolen.

The date, in the top right hand corner, should be filled in upon use, just like a personal cheque. Once you have dated your Traveller's cheques they will need to be used within six months.

How do I cash Traveller's cheques?
Simply present the Traveller's cheques to the bank or merchant and make sure that the acceptor sees you countersign the bottom left hand corner. As long as the signatures match, payment is guaranteed by American Express.

It is not American Express' policy to ask for identification when cashing Traveller's cheques. However, some countries have local legal regulations which require identification such as a passport or photo ID to be shown.

If I return to the UK with some unused traveller's cheques, what should I do with them?
You can hold onto them for use on your next trip. If you have dated them, you will need to use them within the next six months.

Alternatively, we are happy to buy back any unused traveller's cheques. This can be done at one of our Bureau de change desks. Please see our shop finder page for locations. Alternatively, your local high street Bureau de change may provide a buy back service.

Please note that buy rates will differ to sell rates. Proof of purchase may be required.

What should I do if my traveller's cheques are lost or stolen?
Please call the phone number shown on your Traveller's cheques wallet as soon as possible, and have your traveller's cheque serial numbers to hand.

Once your claim for the refund is authorised, American Express Traveller's Cheques will be refunded or replaced worldwide, usually within 24 hours.

What do I need to bring to buy foreign currency or Traveller's cheques in store?
To make a purchase at one of the Bureau de change desks in our shops, you will need to bring one of the following forms of photographic ID:

  • A valid UK Photocard Driving Licence (Full or Provisional)

  • A valid Passport

  • A valid EU National Identity Photocard

     

Will I find a different rate at Bureau de change desks in John Lewis shops?
We set the same rates, online and in store, nationwide; so you can be confident that you're getting our best rates wherever you shop.

 

I've seen foreign currency offered by another retailer at a different rate. Will you match the price?

If you buy foreign currency from a Bureau de change desk in our shops, your purchase will be covered by our Never Knowingly Undersold policy. So, if you find a better rate elsewhere on the high street, bring a quote slip into store and we will match that price. You can even claim a price match up to 28 days after your purchase - as long as the date on the competitor quote slip matches the original purchase date.

Online orders are not covered by the Never Knowingly Undersold policy.

 

What can I do with any currency I haven't used at the end of my holiday?
We are happy to buy back any leftover notes, provided they are in a sellable condition. We cannot buy back coins or certain denominations of banknotes and can only purchase currency that we stock at that time. We are also happy to buy back any unused, undated Traveller’s cheques.

This can be done at one of our Bureau de change desks in John Lewis stores. Please see our shop finder page for locations.

Please note: buy rates will differ to sell rates.

Proof of purchase may be required so please retain your receipt, just in case.

 

Why do I need to show ID when making a foreign currency purchase in the Bureau de change or picking up a Click & collect order?

When making a purchase in the Bureau de change, to adhere to anti-money laundering regulations we will ask for a photo ID when you are making a purchase using a credit card or when purchasing a currency amount over £1000. We also reserve the right to ask for photo ID on any transaction which we deem requires enhanced due diligence checks.

How much will I be charged to buy foreign currency notes and Traveller's cheques?
We charge 0% commission on purchases of foreign currency and Traveller’s cheques.

Click here for details of delivery costs.

 

How can I pay for my order?
You can pay online with a credit or debit card.

With our Partnership Card, there are no cash advance fees or credit card transaction charges on purchases of John Lewis Foreign Currency.

Unfortunately, it's not possible to pay for your order with American Express cards, gift cards, gift vouchers or a prepay card.

 

I want to pay with my Partnership Card - will I earn points on my purchase?
You get extra benefits purchasing our Foreign Currency with your Partnership Card, just as you do when shopping in John Lewis and Waitrose - you’ll earn one point for every £1 spent.

Also - with your Partnership Card - there are no cash advance fees or credit card transaction charges  on purchases of John Lewis Finance Foreign Currency.

 

How will I know that the order has been accepted?
You will receive on-screen confirmation. A confirmation email will also be sent to you. You don't need to print this out for Click & collect orders - just bring your order number, the card you used to pay and photographic ID.

 

How secure is my order?
We realise how important it is to securely store any information that you provide. For more information, please see our Security policy.

 

What is Click & collect?
Click & collect allows you to order online and collect in store at selected Waitrose and John Lewis shops. Simply select the Click & collect option after you have confirmed the currency you are ordering.

A collection date will be detailed in your confirmation email - your order will be available from 2pm on that day. Your order will be held for seven days from the collection date.

You can collect your order at any time during the opening hours of the store.
 

What do I need to bring with me when I collect my order?
To pick up the currency you have ordered online, you'll need to bring:

  • Your UK photographic driving licence, passport or EU identity card

  • Your order reference number

  • The card you used to place your order

Please note: you don’t need to print your order confirmation email, just have your order number to hand.
 

Whereabouts in my selected John Lewis or Waitrose shop can I collect my order?
The place where you collect your online order varies according to the type of shop you choose to collect from:

Full size John Lewis department stores: our Bureau de change desks

John Lewis at Home: Customer Collection point

Waitrose: the Welcome Desk

Little Waitrose: any till desk

 

Is there a charge for Click & collect?
Click & collect is free for all orders of £300 or more. We do not offer the Click & collect service on any orders under £300.
 

What happens if I don't collect my Click & collect order?
Your order will be held for seven days at the Bureau de change desks in our shops or at your Waitrose Click & collect destination before it is sent back. You will be refunded within 28 working days from the date it is sent back, less any fees or charges. Please see the Terms & conditions for more information.
 

Can someone else collect my order?
No, only the holder of the card used to placed the order can collect. This helps to protect you against unauthorised card use.

 

Why do I need to show ID when making a foreign currency purchase in the Bureau de change or picking up a Click & collect order?

When making a purchase in the Bureau de change, to adhere to anti-money laundering regulations we will ask for a photo ID when you are making a purchase using a credit card or when purchasing a currency amount over £1000. We also reserve the right to ask for photo ID on any transaction which we deem requires enhanced due diligence checks.

Weekend delivery
For an additional fee, there is the option of special home delivery on a Saturday. This will be charged at £11.28 for orders under £500 and £3.60 for orders over £500. Guaranteed Saturday deliveries will arrive before 1pm.

There is no charge for using our Click & collect service for all orders of £300 and over.

 

Where do you deliver in the UK (including the Channel Islands)?
Please check royalmail.com for the most up to date list of postcodes covered by the Royal Mail Special Delivery Guaranteed service.

 

What do I need to do to receive an order at home?
UK deliveries require a signature at the billing address, so someone needs to be home to receive the order, although this doesn’t necessarily need to be the person who placed the order.

Your order can only be delivered to your card's billing address to protect you from unauthorised card use. It also can only be delivered to your residential home address and cannot be delivered to your workplace.

However, we do offer a Click & collect service allowing you to pick up your order from selected John Lewis and Waitrose shops.

 

Will you call or text me before my delivery arrives?
No, your order will be delivered by Royal Mail Special Delivery™ service.

 

What happens if no one is in to sign for the order?
If no one is there, your order will automatically go to your local sorting office. Royal Mail will leave a note advising you of this and you will need to collect the item from your local sorting office, or arrange redelivery.

 

What are my options for home delivery?
Our standard delivery service, delivers on weekdays and is free for orders over £500. For orders under £500, a £7.68 delivery charge applies.

 

Next working day delivery
Depending on when you place your order, your currency can be delivered the next working day. Please see delivery timetable below:

Order confirmed Royal Mail aim to deliver
Monday, before 3pm  By 1pm on Tuesday
Monday, after 3pm By 1pm on Wednesday 
Tuesday, before 3pm By 1pm on Wednesday 
Tuesday, after 3pm By 1pm on Thursday
Wednesday, before 3pm By 1pm on Thursday 
Wednesday, after 3pm By 1pm on Friday
Thursday, before 3pm By 1pm on Friday
Thursday, after 3pm By 1pm on Monday*
Friday, before 3pm  By 1pm on Monday*
Friday, after 3pm  By 1pm on Tuesday
Anytime on Saturday or Sunday By 1pm Tuesday

 

*On rare occasions, deliveries may arrive with you by 1pm on Saturday, even if you've specified a Monday delivery. If you are not in to collect this delivery, Royal Mail will leave details on how you can collect or rearrange your delivery.

Please add an extra day for deliveries placed on a bank holiday. No deliveries are made on a Sunday. Regional exceptions apply and delivery to remote parts of the UK may take up to three working days.

Can I change my order?
Unfortunately, because Foreign Currency from John Lewis Finance is a money product, once an order has been submitted it cannot be changed.

 

Can I cancel my order?
You may cancel your order at any time. However, we reserve the right to apply a cancellation charge, at our discretion, up to the value of £20 per order. You can call us on 0330 123 3396 during opening hours to cancel your order. You will be refunded within 28 working days from the date it is sent back, less any fees or charges.

 

Will I receive a telephone call from you in relation to my order?
We may call you to request further information to complete your order and/ or to comply with regulatory requirements. Therefore, it's important that you provide us with the correct contact details.

If we are unable to reach you, we may need to cancel your order. If your order is cancelled, we will apply a full refund to your payment card to the value of your order, including delivery fees.

At our discretion, we reserve the right not to conduct business with you. If this happens, you will be notified. However, for security reasons, we cannot inform customers of the reasons behind this decision.

Please note: If your question hasn’t been answered by the above FAQs, you can find our Customer services contact details and opening hours here.

AC40291.

John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

John Lewis Finance and Bureau de change from John Lewis Finance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).  John Lewis plc introduce  the panel of carefully chosen providers in Bureau de change products and services, whom each hold the appropriate licenses with the Financial conduct authority and HMRC

Foreign Currency online and/or traveller’s cheques from John Lewis Finance is provided by First Rate Exchange Services Limited registration number 4287490 (Money Service Business licence number 12133160), whose registered office is at Great West House, Great West Road, Brentford, West London, TW8 9DF England.

Copyright © John Lewis Partnership
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