You may have seen our "Let Life Happen" advert for our new home contents insurance offering, which ran between 11 and 27 October 2021. This advert has been withdrawn because the Financial Conduct Authority considers the content to be potentially misleading and could cause customers to be confused about John Lewis’ new home contents insurance offering. This was absolutely never our intention. The ‘Let Life Happen’ John Lewis home insurance advert was created to show a joyful depiction of a young actor getting carried away with his performance, oblivious of the unintentional consequences of his actions. We would like to clarify that accidental damage cover is available as an add-on to John Lewis's new home contents insurance product and only covers accidental (not deliberate) damage. We have decided to contact every customer who purchased our new home contents insurance cover from 11 October to 31 October to confirm they understood these points and are happy with their purchase.

Insurance

Quality cover options available for your home, car and pet
 

Travel Money

Pick up at John Lewis and Waitrose or choose home delivery



Credit provided subject to status by John Lewis Financial Services Limited. The rate you’re offered will be based on your personal circumstances and may differ from the rate shown. T&Cs apply.

John Lewis Finance is a trading name of John Lewis plc. Registered office 171 Victoria Street, London SW1E 5NN. Registered in England (company number 233462). John Lewis plc acts as credit broker authorised and regulated by the Financial Conduct Authority (Financial Services Register number 724309) and has exclusive arrangements with selected lenders in relation to the credit products offered by John Lewis Finance.

AC41961, AC43714.

497fd615-f40b-47c3-9f08-5df60e5dad93/par5/warning
Copyright © John Lewis Partnership
Back to top