We treat them like family
Because they are

Long- or short-haired, pedigree or moggy, we know your cat means the world to you. That’s why we’ve put so much thought into crafting cover that cares for them as much as you do. 

This cover pays vet bills for illnesses that develop and injuries that occur while insured with us, this means if your pet needs one-off, reoccurring or ongoing treatment your pet will be covered.

Plus when you take out a new Premier or Plus policy before 3 October 2018, you'll receive a John Lewis Partnership gift card to spend on your pet. Treat them to some toys or accessories with a £10 gift card (new Plus customers) or £15 gift card (new Premier customers). Terms and conditions apply.


If you decide to change your insurer, you might find it difficult to find cover for any conditions your pet previously or currently has. Rest assured, with us you’ll be covered up to your annual vet fees limit as long as you renew your policy each year and there’s no break in cover.

Your price will increase at renewal, because as your pet gets older they’re more likely to get ill, and also when a claim has been paid. New developments in diagnosis and treatments mean vets can provide even better care but this also means that vet costs have risen.

If your pet is aged nine or over, your excess will increase.

Up to £12,000 each
year in vet's fees

To make things simpler for you, we can pay your vet directly as long as they’re set up to receive our payments.

dental care

If emergency dental care is required (as a result of injury), we’ll help your cat return to health with the treatments they need.

Up to £2,000
of cattery cover

We’ll make sure your cat’s looked after if you’re hospitalised for more than four days in a row by covering your cattery costs.

Cover levels

  Essential Plus Premier
Vet fees - treatment limit per year up to £3,000 up to £7,500 up to £12,000
Lifetime cover**      
vetfone™ helpline -
24 hour advice from veterinary nurses
Behavioural treatment* up to £250 up to £250 up to £500
Treatment food* up to £250 up to £250 up to £250
Complementary treatment - such as physiotherapy* up to £500 up to £1,000 up to £2,000
Accidental damage - damage to other people's property up to £250 up to £500 up to £750
Lost or stolen pets up to £500 up to £1,000 up to £1,500
Second pet discount 5% 5% 5%

*Cover forms part of vet fees

**As long as you renew your policy with us and there is no break in cover.

If you have a John Lewis Pet Insurance policy, select the relevant link below to view and print your policy documents.

If your policy number starts with RSAP or you're not yet a customer:

If your policy starts with numbers only, please contact us for documents:

0330 102 2745 (Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm)
Email us


Pet Insurance Articles

Gift card offer open to customers purchasing a new John Lewis Plus or Premier Pet Insurance policy by 3 October 2018. Customers purchasing in accordance with these terms and conditions will receive a £10 gift card for Plus or a £15 gift card for Premier policies. Redeemable online. Terms and conditions apply.

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance plc. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323)

Copyright © John Lewis Partnership
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