We treat them like family
Because they are

Long- or short-haired, pedigree or moggy, we know your cat means the world to you. That’s why we’ve put so much thought into crafting cover that cares for them as much as you do. And with our Lifetime Cover at every level, we can cover them for life – from eight weeks old, with no upper age limit to enrol.

Up to £12,000 each
year in vet's fees

To make things simpler for you, we can pay your vet directly as long as they’re set up to receive our payments.

dental care

If emergency dental care is required (as a result of injury), we’ll help your cat return to health with the treatments they need.

Up to £2,000
of cattery cover

We’ll make sure your cat’s looked after if you’re hospitalised for more than four days in a row by covering your cattery costs.

Cover levels

  Essential Plus Premier
Vet fees - treatment limit per year up to £3,000 up to £7,500 up to £12,000
Lifetime cover      
vetfone™ helpline -
24 hour advice from veterinary nurses
Behavioural treatment* up to £250 up to £250 up to £500
Treatment food* up to £250 up to £250 up to £250
Complementary treatment - such as physiotherapy* up to £500 up to £1,000 up to £2,000
Accidental damage - damage to other people's property up to £250 up to £500 up to £750
Lost or stolen pets up to £500 up to £1,000 up to £1,500


* Cover forms part of vet fees

If you have a John Lewis Pet Insurance policy, select the relevant link below to view and print your policy documents.

If your policy number starts with RSAP or you're not yet a customer:

If your policy starts with numbers only, please contact us for documents:

0330 102 2745 (Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm)
Email us



As your pet gets older they’re more likely to become ill, so the price of your insurance rises at renewal. New developments in diagnosis and treatments mean vets provide even better care. This comes at a cost, so we have to account for the rise in vet fees.

If you decide to change your insurer, you might find it difficult to find cover for any conditions your pet previously or currently has. Rest assured, you’ll be covered up to your chosen vet fee limit each year for as long as you keep your policy with us. If your pet is aged nine or over, you will be asked to pay extra excess when making a claim.

Articles and guides

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance plc. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323)

Copyright © John Lewis Partnership
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