Customer service

Call 0330 123 3396

Talk to us, seven days a week

If you have an enquiry about our service, would like to give us a compliment, want to make a complaint or want to give feedback about our website, please email us.

We’ll answer your email within 24 hours during our opening hours. Please do not include personal information, such as your address or payment details, in your email.

 

To speak to an advisor about your order, please call us on 0330 123 3396.

Calls to telephone numbers starting 0330 are charged at the same rate as standard UK landlines.

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.


Our opening times are:

 
Day Open
Monday to Friday 8.00am to 9.30pm
Saturday 8.30am to 7.15pm
Sunday 9.45am to 6.30pm

 

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Write:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE

You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.

 

You can speak with one of our expert advisors about your order, at any time during the following hours:

Weekdays, 8am - 9.30pm
Saturday, 8.30am - 7.15pm
Sunday, 9.45am - 6.30pm

 

Please note that to maintain our service standards we may monitor and/or record telephone calls. 

John Lewis Finance will never ask you for your internet ID or password in an email. Never disclose this information to anyone.

John Lewis Finance and Bureau de change from John Lewis Finance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).  John Lewis plc introduce  the panel of carefully chosen providers in Bureau de change products and services, whom each hold the appropriate licenses with the Financial conduct authority and HMRC

Foreign Currency online and/or traveller’s cheques from John Lewis Finance is provided by First Rate Exchange Services Limited registration number 4287490 (Money Service Business licence number 12133160), whose registered office is at Great West House, Great West Road, Brentford, West London, TW8 9DF England.

Copyright © John Lewis Partnership
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