If you have an enquiry about our service, would like to give us a compliment, want to make a complaint or want to give feedback about our website, please email us.
We’ll answer your email within 24 hours during our opening hours. Please do not include personal information, such as your address or payment details, in your email.
You can call us on 0330 123 3396 (select option 1).
Lines are open Monday to Friday 8am - 7pm, Saturday 8.30am - 7pm, Sundays & bank holidays 10am - 2pm.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call: 0300 123 9123
The Financial Ombudsman Service
Harbour Exchange Square
You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.
John Lewis Finance will never ask you for your internet ID or password in an email. Never disclose this information to anyone.
John Lewis Finance and John Lewis & Partners Bureau de Change are both trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462). John Lewis plc introduce the panel of carefully chosen providers in Bureau de Change products and services, whom each hold the appropriate licences with the Financial Conduct Authority and HMRC.
Foreign Currency online from both John Lewis Finance and John Lewis & Partners is provided by First Rate Exchange Services Limited registration number 04287490 (Money Service Business licence number MLR-64068), whose registered office is at Great West House, Great West Road, Brentford, West London, TW8 9DF England.