Customer service

Call: 0330 123 3396 (select option 1)


We'll respond Monday to Friday, 8am to 6.30pm and Saturday, 8.30am to 5.30pm

If you have an enquiry about our service, would like to give us a compliment, want to make a complaint or want to give feedback about our website, please email us at

We’ll answer your email within 24 hours during our opening hours. Please do not include personal information, such as your address or payment details, in your email.


If you need to speak to someone, you can call us on 0330 123 3396 and select option 1.

Our call centre is open Monday to Friday, 8am to 6.30pm and Saturday, 8.30am to 5.30pm.


We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123


The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9GE

You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.


Please note that to maintain our service standards we may monitor and/or record telephone calls. 

John Lewis Finance will never ask you for your internet ID or password in an email. Never disclose this information to anyone.

John Lewis Finance and Bureau de change from John Lewis Finance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462).  John Lewis plc introduce the panel of carefully chosen providers in Bureau de change products and services, whom each hold the appropriate licences with the Financial conduct authority and HMRC.

Foreign Currency online from John Lewis Finance is provided by First Rate Exchange Services Limited registration number 4287490 (Money Service Business licence number MLR-64068), whose registered office is at Great West House, Great West Road, Brentford, West London, TW8 9DF England.

Copyright © John Lewis Partnership
Back to top