We’re with you
all the way

For more than 150 years, John Lewis & Partners has established a reputation for quality, service and trust. The same values are at the heart of our Car Insurance, which means you can take to the road with confidence.

We believe you should reap the rewards of your careful driving year after year, which is why we offer you a No Claims Discount. With a five-star rating from Defaqto, we’ll be there for you with the quality cover and high level of service you expect from us at all times. Terms apply.*

Extremely pleased with my quote, how it was handled and the much lower premium compared with my last insurer and with similar cover.

Alcazar, East Midlands

Car Comprehensive Policy is rated 4.4 out of 5 by 1390.
Rated 5 out of 5 by from Unexpected excellent service Was involved in s blameworthy accident and wasn't surprised when my insurer wish to heavily load my premium, but was very impressed when JL placed the business with a more sympathetic insurer
Date published: 2018-05-18
Rated 5 out of 5 by from Compared with my previous car insurers John Lewis I bought John lewis car insurance based on the excellence of the home protection policy which I have had for some time.
Date published: 2018-05-17
Rated 5 out of 5 by from Advisors very helpful. I wanted to add another named driver to my policy. Based on internet queries and discussing with friends I was aware that adding the extra driver would have cost implications. The call handler was very knowledgable on the subject and provided detailed information to help me decide on the insurance I needed. I rang other insurance providers and they were unable (or refused) to provide the information. It was Very impressed with the service.
Date published: 2018-05-16
Rated 5 out of 5 by from Very Satisfactory policy which meets all my needs. Very efficiently implemented with excellent supporting policy paperwork.
Date published: 2018-05-16
Rated 5 out of 5 by from motor insurance I returned to JL insurance after an absence of a few years. The taking up of the insurance was eased by the operative and was quick and handled in a most efficient manner,The cover provided by the insurance satisfied my needs
Date published: 2018-05-13
Rated 4 out of 5 by from Made to measure insurance The telephone sales person was very helpful and found exactly the policy that would fit my needs. I was very surprised that it was extremely expensive to add my partner (at the same address) to my policy, so I didn't add him
Date published: 2018-05-10
Rated 5 out of 5 by from Great Insurance Bought this cover last week. The website was clear, easy to navigate and understand. Had the option to receive paper copies as well which I opted for. After personalising my insuranse to suit my needs I managed to save £107. Thank you John Lewis.
Date published: 2018-05-10
Rated 4 out of 5 by from Sometimes you cannot do everything online! I spent time obtaining quotes for a brand new car both online and by telephone, decided not to go with the insurance company who called me MATE and plumbed for John Lewis online. Excellent experience except my car had only been registered the day before and the registration number did not appear in the software, you cannot buy insurance if the registration number is not recognised. The online chat worked well but it still took a real person to overcome this problem...well done John Lewis lady.
Date published: 2018-05-10
Rated 5 out of 5 by from Awesome insurance As you would expect from John Lewis, great service, easy & straight forward to organise. Can’t believe I didn’t know they did car insurance. I’ve already recommended to friends.
Date published: 2018-05-10
Rated 3 out of 5 by from Car Insurance Purchased because of recommendation as one of best policies. Tried and failed to purchase several days in advance of collecting a new car. Website requires the vehicle registration number but will not accept the allocated one (provided by the dealer), therefore unable to proceed.Resorted to phone for assistance but gave up after waiting for 20 minutes with a recorded message suggesting that the policy can be purchased online. I emailed customer services to report my experience and received an email apology for the phone delay and an assurance that a customer agent would be contacting me-this did not happen. However, managed the following day with much shorter wait on the phone, but lost the benefit offered by the cashback site (£26). Still a reasonable price but a disappointing experience and not such good value as it would have been. Please sort out the anomaly on the website.
Date published: 2018-05-09
Rated 5 out of 5 by from Great customer service Everything required with excellent customer service. Main reason I looked for new insurers this year was how poorly I was spoken to when asking about my renewal. I am truly pleased to have found John Lewis Insurance. Thank you.
Date published: 2018-05-09
Rated 5 out of 5 by from Great Service Great help when insuring my new car with a cherished number plate, not an easy process, they could not have been more helpful.
Date published: 2018-05-09
Rated 5 out of 5 by from Excellent value for money I bought JL insurance for my new car very impressed with the quote. At thew time i did niot have the regisration number so when went to actually buy with the new reg there was a little difficulty as the sit could not retrieve the car details as the regiustrationonly took place tahat day.
Date published: 2018-05-06
Rated 5 out of 5 by from Great insurance Purchased John Lewis insurance as unhappy with previous insurer, so much easier, transparent and better value
Date published: 2018-05-06
Rated 4 out of 5 by from Well priced comprehensive car insurance I applied online and it was very straightforward and I was able to print out my certificate straightaway. Premium was very competitive and included clauses for which other insurers charge extra.
Date published: 2018-05-04
Rated 5 out of 5 by from Good value insurance Easy to use online system, competitive rates and great insurance
Date published: 2018-05-04
Rated 3 out of 5 by from Method of renewal by debit card highly insecure Giving card details by telephone for insurance renewal is an obvious security loophole that is not in the customers interest. Payment by cheque with not even an email acknowledgement of receipt is pathetic.
Date published: 2018-05-04
Rated 5 out of 5 by from problem free Ifound the website easy to use, except for question about a previous claim,where none of the clickable options covered my situation. The subsequent phone conversation was very helpful
Date published: 2018-05-03
Rated 5 out of 5 by from This is insurance for a second car for my daughter. I was confused about how to proceed but was given great advice from a friendly member of your staff and quick efficient service. Please extend my thanks to this operative.
Date published: 2018-05-03
Rated 5 out of 5 by from Swift and easy I chose John Lewis because I got a sensible quote and had already bought house insurance previously. The on line purchase was so easy to follow, clear to understand and led me through the purchase in one go. I know that I am now insured with a Company I trust.
Date published: 2018-05-03
Rated 4 out of 5 by from Car insurance that you can trust The website is very easy to use and he tips on where to find inforamtion required, was really helpful. An extra star would be given if it had recognised that I already have house insurance and provided me with a benefit for taking out car insruance too
Date published: 2018-05-02
Rated 5 out of 5 by from Simple and great value Great easy to navigate website matched with the good value offer and price you expect from John Lewis
Date published: 2018-05-02
Rated 5 out of 5 by from Car Insurance Excellent experience buying car insurance, Custimer Service person was very knowledgeable and everything was completed quickly and efficiently. This person definitely went the extra mile to ensure that i was happy with the policy I purchased.
Date published: 2018-05-02
Rated 4 out of 5 by from Good value, great cover Initial application was on line. Went to select it about a week later and the only annoying thing was, I couldn't. Phoned John Lewis and then had to start the process again. Everything else including the price and cover was fine.
Date published: 2018-05-02
Rated 5 out of 5 by from Good value for money Easy process and very helpful telephone assistance to renew the policy
Date published: 2018-05-02
Rated 2 out of 5 by from Inconsistent quotation and short reminder period My policy was due for renewal on 25th March. I was away from 5th March overseas, and hadn't received reminders before I left. They arrived while I was away, and both quoted £477.69. This was a pleasant surprise, as it was a reduction on the previous year. However, when I called to renew, I was quoted £538.61. I didn't receive a satisfactory explanation for the change in rate, other than the policy had lapsed.
Date published: 2018-04-30
Rated 1 out of 5 by from Very disappointed I bought car insurance from John Lewis in March. It was a little bit expensive but I felt sure it would be a good product as i trusted the John Lewis brand. I couldn’t have been more wrong. A difficult to understand online portal for a start. Then it took a while to get my no claims letter from my previous insurer. I kept John Lewis informed and they said that was fine. It clearly wasn’t as they cancelled my insurance with no warning. I received the letter 5 days after they sent it so hadn’t been covered all that time. Very scary and unbelievably bad customer service when I called. Disappointing service all round.
Date published: 2018-04-30
Rated 5 out of 5 by from Very helpful staff Looking for a new Motor policy on changing my car, and as quote from previous provider considerably more expensive, and not providing the type of cover requirted
Date published: 2018-04-29
Rated 5 out of 5 by from Great value at low cost After being loyal to my previous insurer the cost had risen beyond belief and made me look around. My friend advised me to go to John Lewis Insurance, this I did and got the policy at half price of what I was originally paying. Although it was not exactly like for like it was still good enough because things changed personally for me anyway regarding driving abroad.
Date published: 2018-04-28
Rated 5 out of 5 by from Problem free Website very easy to use,finishing the job on the phone was an agreeable experience
Date published: 2018-04-27
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Misfuelling Cover

We’ll cover a full drain-out and 10 litres of refuelling if you accidentally choose the wrong pump.


If you're in an accident that isn't your fault and the person responsible is not insured, your no claims bonus won't be affected and you won't have to pay your excess.


We provide the friendly, expert services you always expect from John Lewis.

Courtesy Car

We’ll keep life carrying on as normal with a courtesy car provided as standard.

Onward Travel Cover

We'll pay up to £500 towards travel or a hotel so you can complete your journey if you're involved in an accident.


As long as you've got a Green Card, we'll cover you in Europe for up to 90 days each year. See driving in Europe.

Call us for a quote on 03300 240 614
Monday to Friday 8:30am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm


Choose from a range of optional extras to make you sure you have the protection you want.


Get the confidence of good counsel any time of the day or night if you’re in a road traffic accident.

Learn more


We offer four levels of Breakdown Cover provided by the RAC, so you can always rely on us to get you back on the road at the right price.

Learn more

Protected No Claims

If you have four years or more without a claim we’ll give you the opportunity to protect your discount.*

Learn more


What do you look for in quality car insurance? Which level may be the best for you? How do you compare policies? Here’s a helpful list of things to consider before you buy.

Top FAQs

Third party insurance only covers you against having to pay if you injure someone or damage their vehicle or other property, but won't pay to repair damage to your car. Third party, fire and theft cover will also pay to repair or replace your own car if it is stolen, or damaged or destroyed by fire.

The most commonly purchased option is comprehensive cover. This cover pays to repair damage to your car, including windscreens, in addition to all of the cover described above.

All new Car Insurance policies from John Lewis Finance provide comprehensive cover.

If you're involved in an accident, you're legally required to:

Give your name, address and insurance details to anyone who has a good reason to ask for them – namely the other driver.

Report the incident to the police within 24 hours if you or anyone else is injured, and provide your Certificate of Motor Insurance within five days of the incident.

You should also collect the following information:

Full details of the other driver(s).

Registration numbers of all vehicles involved in the accident.

Where, when and how the accident happened.

Injuries or damage caused

Names and contact details of witnesses

Police officers’ details and report references

Photographs of the scene or any damage, if possible

CCTV or dashcam footage

If you need to make a claim, please call us immediately. Lines are open 24 hours a day.

The claims handler will ask for the details of your claim. The more details you can provide during the first call, the quicker the claims process will be.

If your vehicle is not driveable we will refund the cost of overnight accommodation or travel expenses, including taxi fares, for you and your passengers up to £500. We will arrange a courtesy car for up to 30 days if your car is deemed a total loss or is stolen and not recovered.

Policy Documents

Our Partner

We’ve carefully selected Covéa Insurance to underwrite Car Insurance from John Lewis Finance.

Terms, conditions, limitations, exclusions and eligibility acceptance criteria apply.

John Lewis Finance is a trading name of John Lewis plc. John Lewis plc is an appointed representative (registration no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Car Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (no. 613259).