Our Breakdown Cover is designed to get your vehicle back on the road as quickly as possible. We offer four levels of optional cover for the car you insure with us: Roadside, Roadside & Recovery, At Home and European Assistance.


Provides roadside assistance anywhere in the UK, 24 hours a day, seven days a week, as long as you are at least a quarter of a mile from home.

See policy


Roadside & Recovery*

In addition to roadside assistance, we'll transport your car, you and up to seven passengers to any destination within 10 miles.

See policy


At Home

Extends the cover our Roadside policy provides to include breakdowns within a quarter of a mile of your home.

See policy

European Assistance

Provides all the cover of Roadside and At Home, and adds cover for breakdowns in 48 countries and their offshore islands in continental Europe.

See policy


* Available to new customers only

Here at John Lewis Finance we recommend you always keep your car properly serviced and maintained in accordance to the manufacturer's specifications. Please note we won’t cover the cost of replacement parts, fuel, tyres or other materials used in the repair.

Not yet covered by
John Lewis Finance?

Call us on 0330 024 0614 for more information on our car insurance policies, or get an online quote.


Third party insurance only covers you against having to pay if you injure someone or damage their vehicle or other property, but won't pay to repair damage to your car. Third party, fire and theft cover will also pay to repair or replace your own car if it is stolen, or damaged or destroyed by fire.

The most commonly purchased option is comprehensive cover. This cover pays to repair damage to your car, including windscreens, in addition to all of the cover described above.

All new Car Insurance policies from John Lewis Finance provide comprehensive cover.

If you're involved in an accident, you're legally required to:

Give your name, address and insurance details to anyone who has a good reason to ask for them – namely the other driver.

Report the incident to the police within 24 hours if you or anyone else is injured, and provide your Certificate of Motor Insurance within five days of the incident.

You should also collect the following information:

Full details of the other driver(s).

Registration numbers of all vehicles involved in the accident.

Where, when and how the accident happened.

Injuries or damage caused

Names and contact details of witnesses

Police officers’ details and report references

Photographs of the scene or any damage, if possible

CCTV or dashcam footage

If you need to make a claim, please call us immediately. Lines are open 24 hours a day.

The claims handler will ask for the details of your claim. The more details you can provide during the first call, the quicker the claims process will be.

If your vehicle is not driveable we will refund the cost of overnight accommodation or travel expenses, including taxi fares, for you and your passengers up to £500. We will arrange a courtesy car for up to 30 days if your car is deemed a total loss or is stolen and not recovered.

John Lewis Finance, John Lewis Insurance and John Lewis & Partners are trading names of John Lewis plc. John Lewis plc is an appointed representative (registration no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Car Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (no. 613259).

Copyright © John Lewis Partnership
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