Reward Programme Rules

1. Introduction

When your application for a Partnership Card is accepted, you will automatically be enrolled in the Partnership Card Reward Programme which is operated by John Lewis plc. This Programme will enable you to earn and redeem Points in accordance with these rules (the “Rules”). All terms used in these Rules are defined in Rule 14.

2. Earning Points
a) You will earn Points on Eligible Purchases at the following rates:

i) For purchases using your Partnership Card at John Lewis Shops, johnlewis.com, John Lewis Foreign Currency, John Lewis Insurance, John Lewis Opticians, John Lewis Broadband, John Lewis Food Halls, John Lewis Beauty Services, John Lewis Foreign Exchange, Waitrose stores, Waitrose.com, Waitrose Welcome Breaks, waitroseentertaining.com, waitrosecellar.com, waitroseflorist.com, waitrosegarden.com, waitrosepet.com, Waitrose Cookery School and Kuoni (but excluding spend at John Lewis and Waitrose shop concessions set out in sub-paragraph 2(a)(ii) below) and any other products or services that we may tell you about from time-to-time:

1) 1 Point for every £1 spent (with any amount spent between 80p - 99p in a pound being rounded up to receive 1 Point); and
2) 1 additional Point for every £4 spent (totalling 5 Points for every £4 spent)

ii)1 Point for every £4 spent on your Partnership Card at all other retailers and at John Lewis and Waitrose shop concessions, including but not limited to Ham Holy Burger, Rossopomodoro, Hotel Chocolat, Joe & the Juice, Benugo. Comptoir Libanais, Clarins Spa, KuPP, Vodafone shop, Nespresso Boutiques, Lloyds Pharmacy, Boots Pharmacy, Johns & Kelyneck Pharmacy, Admiral Pharmacy, Hove Pharmacy, Post Office and Guernsey Post, Johnson Cleaners, CPV Hand Car Wash, Camelot Lottery, Laura Ashley, Costa Coffee, Arnolds Estate Agents and PhotoMe booths, Home Solutions from John Lewis, Leckford Farm Shop, Longstock Park Nursery.

Here's a list of how and where you can earn points at John Lewis and Waitrose (PDF).

b. You will earn Points on each Eligible Purchase from the date that eligible spend is posted to your Account.

c. The Points you earn will be reduced by the amount of any Eligible Purchases that are refunded to your Account or returned by you.

d. You will not earn Points for balance transfers, cash advances or cash related payments (except John Lewis Foreign Currency & John Lewis Foreign Exchange transactions), interest and charges.

e. We may change the basis on which Points are earned by giving you reasonable notice.

f. Points that you earn will be redeemed under these Rules but have no other monetary value.

g. Except as otherwise set out at clause 2(a)(i), any fractions of a Point are rounded down to the nearest whole number.

h. Eligible Purchases made outside the United Kingdom, Isle of Man and the Channel Islands will earn at a rate of 1 Point for every £4 spent after the relevant currency conversion has been applied.

i. Points are calculated and added on eligible purchases once the transaction has been cleared on your account. This is usually a few days after you make the transaction.
 

3. Points earning limits

At least £1 must be spent in a single transaction to qualify to earn Points (or a minimum of 80p in the case of Points earned under cause 2(a)(ii)(1)).

The maximum number of Points that you can earn in any calendar year is 100,000 Points. If this limit is exceeded in any calendar year, you will not be able to earn further Points on Eligible Purchases until after the beginning of the next calendar year.


4. Redeeming Points
a. You do not have to take any action to redeem Points. John Lewis plc will redeem Points automatically at the rate of £1 of vouchers for 100 Points.

b. John Lewis plc will redeem Points three times a year in February, June and October when John Lewis plc will send you vouchers for the Points held at that time. You will receive vouchers during these months when your monthly Partnership Card statement indicates that Points are being redeemed. If you do not receive vouchers by the end of the subsequent month, please contact John Lewis Credit Card Customer Services. John Lewis plc will only accept claims for non-delivery of vouchers for up to six months after the end of the month during which they were sent out by us.

c. The minimum redemption will be 500 Points, giving a voucher of £5. Points will be redeemed for vouchers in multiples of £5. Any Points that have not been redeemed will be carried forward to the next redemption period.

d. Points that have been held in your Account for 2 years will expire and cannot be redeemed.

e. John Lewis plc may change the basis on which Points are redeemed, the months in which Points are redeemed and the frequency of redemption by giving you reasonable notice.
 

5. Vouchers
a. Your vouchers can only be used to make purchases of goods or services at John Lewis shops, johnlewis.com, Waitrose shops and waitrose.com. John Lewis plc will advise you if you are able to use your vouchers in any other locations.

b. The use of vouchers may be subject to restrictions that John Lewis plc will advise you of when your vouchers are sent to you.

c. If the goods purchased in Waitrose & Partners and John Lewis & Partners shops total less than the value of the gift voucher, the change will be put onto a gift card.


6. When Points will not be earned or redeemed
If:

a. you are in breach of the terms of the Credit Card Agreement,
b. your Partnership Card has been cancelled or suspended,
c. a renewal of your Partnership Card has been refused, or
d. you are suspected of fraud,

you will not earn Points and no Points will be redeemed while any of these circumstances continue.


7. Statements
The monthly Partnership Card statement will show details of the Points you hold and the Points you have earned and the Points that have been redeemed during the previous month.

 

8. Information about the Programme
If you require any information or assistance in connection with the Programme or the earning or redemption of Points, please contact John Lewis Credit Card Customer Services.

 

9. Termination
a. If your Account is closed for any reason, all Points earned but not redeemed at the date of closure will be forfeited. All vouchers that have already been issued to you will remain valid.

b. We reserve the right to terminate the Programme by giving you reasonable notice. If we do this all Points will be redeemed under these Rules at the date of closure and all vouchers that have already been issued to you will remain valid.

10. Transfer of Points
Points may not be transferred or sold.
 

11. Tax liability
You or your advisers are responsible for determining any tax liability in respect of your participation in the Programme and the earning and redeeming of Points and we are not able to give you advice concerning this.

 

12. Changes to the programme

In addition to the specific changes referred to in these Rules, we may change the Programme or the Rules by giving you reasonable notice.


13. Notices
Any notice we may give you under these Rules may be given personally in writing or displayed in John Lewis plc and Waitrose shops and at our websites.


14. Definitions
In these Rules:

“Account” means the Partnership Card account maintained in your name under the Credit Card Agreement with the credit card issuer;

“Credit Card Agreement” means the consumer credit agreement made between you and the credit card issuer for the Partnership Card;

“Eligible Purchases” means all purchases of goods or services made by you or an additional cardholder using the Partnership Card;

“John Lewis Insurance” general insurance from John Lewis Finance;

“John Lewis” means the John Lewis Partnership or its subsidiaries including John Lewis plc, and other members of the group from time to time;

“Partnership Card” means the Partnership Card credit card issued to you by the credit card issuer under the Credit Card Agreement;

“Points” means the points earned and redeemed under the Programme;

“Programme” means the Partnership Card Reward Programme, the terms of which are set out in these Rules;

“Waitrose” means Waitrose Limited;

“We”, “we” or “us” means John Lewis plc; and

“You” or “you” means you, the person in whose name we maintain the Account.

1. These Offer Terms and Conditions (the “Offer Terms”) are an agreement between you and us and apply to any application you make for a Partnership Card (the “Card”) on or before 31 December 2022. They apply in addition to, and should be read together with, the Partnership Card Terms and Conditions and Reward Programme Rules. In the event of any conflict, these Offer Terms will apply.

2. In these Offer Terms, “we” or “us” means John Lewis plc, 171 Victoria Street, London, SW1E 5NN

3. Applications made after 11:59pm on 31 December 2022 will not be eligible for this Offer (as defined below).

4. The Offer may be withdrawn at any time without notice. Any applications received after we have withdrawn the Offer will not qualify for the Offer.

5. To be eligible for the Offer you must: (i) apply (either in store or online) for the Card no later than 11:59pm on 31 December 2022 and be accepted for the Card, and (ii) spend with the John Lewis Partnership using your Partnership Card within 90 days of your application being accepted.

6. If you meet the other requirements set out in these Offer Terms, you will be eligible for Triple Points (as defined in clause 8 below) on all spend with the John Lewis Partnership (as defined in clause 9 below) for a period of 90 days from the date your application is accepted for the Card (together, the “Offer”).

7. Acceptance for the Card is subject to eligibility requirements and affordability and credit checks. You are not guaranteed to be accepted for a Partnership Card.

8. Triple Points means:
a) 3 points for every £1 spent (with any amount spent between 80p - 99p in a pound being rounded up to receive 3 points); and
b) 3 additional points for every £4 spent (totalling 15 points for every £4 spent).

9. Spend with the John Lewis Partnership includes spend on your Card at John Lewis stores, johnlewis.com, John Lewis Foreign Currency, John Lewis Insurance, John Lewis Opticians, John Lewis Broadband, John Lewis Food Halls, John Lewis Beauty Services, John Lewis Foreign Exchange, Waitrose stores, Waitrose.com, Waitrose Welcome Breaks, waitroseentertaining.com, waitrosecellar.com, waitroseflorist.com, waitrosegarden.com, waitrosepet.com, Waitrose Cookery School, and Kuoni subject to any exclusions set out in the paragraph below.

This Offer excludes spend on your Card at all other retailers and at John Lewis and Waitrose shop concessions, including but not limited to, Ham Holy Burger, Rossopomodoro, Hotel Chocolat, Joe & the Juice, Benugo. Comptoir Libanais, Clarins Spa, KuPP, Vodafone shop, Nespresso Boutiques, Lloyds Pharmacy, Boots Pharmacy, Johns & Kelyneck Pharmacy, Admiral Pharmacy, Hove Pharmacy, Post Office and Guernsey Post, Johnson Cleaners, CPV Hand Car Wash, Camelot Lottery, Laura Ashley, Costa Coffee, Arnolds Estate Agents and PhotoMe booths, Home Solutions from John Lewis, Leckford Farm Shop, Longstock Park Nursery.

10. You will not earn any points for balance transfers, cash advances or cash related payments (excluding John Lewis Foreign Currency & John Lewis Foreign Exchange), interest and charges.

11. You will earn Triple Points on online orders which have been posted to your credit card account during the 90 day promotional period.

12. Points will be deducted from your accrued points for any items purchased during the promotional period in store and online that are subsequently returned and/or refunded.

 

Application of Bonus Points

13. On transactions which qualify for Triple Points, we will calculate the points earned daily and apply them to your account.

14. Points are redeemed automatically as John Lewis and Waitrose gift vouchers in February, June and October each year (where the total points balance is at least 500 points).

15. Points and gift vouchers are subject to the Partnership Card Reward Programme rules.

16. If you believe that the correct Points have not been applied to your statement, you should contact Partnership Card Customer Services.

 

General terms

17. The Offer is not transferable and cannot be used in conjunction with any other Partnership Card offer, including but not limited to any other promotional triple or bonus points offer.

Every purchase made on the account during that period will be charged at 0% interest until the end of the 6 month promotional period. When the offer period ends you will pay the standard purchase rate on any remaining purchase balance. The 0% offer only applies to purchases and does not apply to any balance transfers and cash related transactions (payment for an item that is representative of actual cash) such as (but not limited to) purchase of foreign currency and money transfers.

If you do not make at least your contractual minimum payment in full and on time or if you go over your credit limit, your promotional rate will be withdrawn and you will pay the standard purchase rate (as shown on your statement) on any purchase balance outstanding.

The 0% offer period lasts for 6 calendar months from account opening.

Ensure you make at least your contractual minimum payments on time and stay within your credit limit to keep any promotional rate. If this is a promotional offer, your standard rate will apply after the promotional period ends.

You can make multiple transfers up to 90% of your available credit limit. All transfers and transfer fees must be within the 90% available credit limit.

The 0% offer period lasts for 6 calendar months from the date of transfer. It normally takes three working days for a transfer to be completed (a working day finishes at 3pm for these purposes). A fee applies to each transfer. Once we have started to process your Balance Transfer, the fee cannot be refunded.

You cannot transfer balances from other NewDay credit cards, non-UK cards, pre-paid cards, store cards, closed accounts or cards which are not registered under your name and held at the same address.

You are not able to transfer more than one balance from the same credit card within a 30-day period.

You will need to be the primary cardholder to transfer a balance.

All Balance Transfers are subject to NewDay’s approval. NewDay reserve the right to withdraw the offer at any time.

 

If you usually pay your balance in full each month:

Balance Transfers can affect your interest free period for purchases. Carrying a balance means you'll be charged interest on any new purchases straight away. Once you clear your balance in full (including your Balance Transfer), you'll go back to having an interest free period.

Prize Draw Terms and Conditions - Partnership Card Assisted Transfer
For the purpose of these Terms and Conditions the “Promoter” is John Lewis plc.

1 WHO CAN ENTER
1.1 This competition is open to persons who are:

a) residents of the United Kingdom excluding Northern Ireland aged 18 years or over;
b) successful in applying for the new Partnership Card by the Closing Date (as defined in clause 2.1 below);
c) a member of the My John Lewis and/or myWaitrose loyalty scheme at 23:59 on 31 December 2022; and
d) existing Partnership Card account holders who have an open account prior to 1st August 2022 and who take out a new Partnership Card through the existing customer application process (where customer information is pre-populated).

1.2 By successfully applying for the new Partnership Card and satisfying the eligibility criteria in clause 1.1 above you will be automatically enrolled into the competition and, as such, by submitting an application for the new Partnership Card you are agreeing to be bound by these terms and conditions. The information provided in the invitation to apply for the new Partnership Card forms part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence.

1.3 There are no charges associated with enrolling in the competition.


2 DEADLINE FOR ENTRIES

2.1 Applicants who are accepted for the new Partnership Card and otherwise meet the eligibility criteria in clause 1.1 above no later than before 31 December 23:59 (the “Closing Date”) will be automatically enrolled into the competition. Applications received after the Closing Date will not be enrolled into the competition.


3 HOW TO ENTER

3.1 To enter you need to apply and be accepted for the new Partnership Card and otherwise meet the eligibility criteria in clause 1.1 prior to the Closing Date.

3.2 There is a limit of one entry per primary cardholder. Multiple entries are not permitted.

3.3 No responsibility will be accepted for entries that are delayed, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind.

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.


4 THE PRIZE
4.1 There are 44 prizes available in the form of John Lewis and Waitrose gift vouchers available to be won in denominations of:

a) 8 winners of £500 in vouchers,
b) 16 winners of £250 in vouchers, and
c) 20 winners of £100 in vouchers.

4.2 Any expenses in the general use of and enjoyment of the prize that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3 Prizes are non-transferable, non-refundable and, unless stated, there are no cash alternatives.


5 WINNER SELECTION
5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random on 3 January 2023.

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, London SW1E 5NN, enclosing a stamped self-addressed envelope.


6 WINNER NOTIFICATION
6.1 Winners will be notified by email, text or phone call as soon as practicable after the prize draw, using the contact details provided in the application for the new Partnership Card.
6.2 Winners will receive their prize as additional vouchers within the February 2023 voucher pack.


7 DATA PROTECTION AND PUBLICITY
7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data.

7.2 If you have opted-in to receiving further information from the Promoter you agree that they may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.


8 LIMITATION OF LIABILITY
8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.


9 GENERAL
9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.


The Promoter is John Lewis plc, a company with registered company number 00233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.
 

Prize Draw Terms and Conditions - Partnership Card New Customers
For the purpose of these Terms and Conditions the “Promoter” is John Lewis plc.

1 WHO CAN ENTER
1.1 This competition is open to persons who are:

a) residents of the United Kingdom excluding Northern Ireland aged 18 years or over;
b) successful in applying for the new Partnership Card by the Closing Date (as defined in clause 2.1 below);
c) a member of the My John Lewis and/or My Waitrose loyalty scheme at the Closing Date; and
d) new Partnership Card account holders who have not taken out a Partnership Card through the existing customer application process.

1.2 By successfully applying for the new Partnership Card and satisfying the eligibility criteria in clause 1.1 above you will be automatically enrolled into the competition and, as such, by submitting an application for the new Partnership Card you are agreeing to be bound by these terms and conditions.

1.3 There are no charges associated with enrolling in the competition.


2 DEADLINE FOR ENTRIES

2.1 Applicants who are accepted for the new Partnership Card and otherwise meet the eligibility criteria in clause 1.1 above no later than before 31 December 23:59 (the “Closing Date”) will be automatically enrolled into the competition. Applications received after the Closing Date will not be enrolled into the competition.


3 HOW TO ENTER

3.1 To enter you need to apply and be accepted for the new Partnership Card and otherwise meet the eligibility criteria in clause 1.1 prior to the Closing Date.

3.2 There is a limit of one entry per primary cardholder. Multiple entries are not permitted.

3.3 No responsibility will be accepted for entries that are delayed, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind.

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.


4 THE PRIZE
4.1 There are 4 prizes available in the form of John Lewis and Waitrose gift vouchers to be won as follows:

a) 4 winners each of £2,500 in John Lewis and Waitrose vouchers.

4.2 Any expenses in the general use of and enjoyment of the prize that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3 Prizes are non-transferable, non-refundable and, unless stated, there are no cash alternatives.


5 WINNER SELECTION
5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random on 3 January 2023.

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, London SW1E 5NN, enclosing a stamped self-addressed envelope.


6 WINNER NOTIFICATION
6.1 Winners will be notified by email, text or phone call as soon as practicable after the prize draw, using the contact details provided in the application for the new Partnership Card.
6.2 Winners will receive their prize as additional vouchers within the February 2023 voucher pack.


7 DATA PROTECTION AND PUBLICITY
7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data.

7.2 If you have opted-in to receiving further information from the Promoter you agree that they may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.


8 LIMITATION OF LIABILITY
8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.


9 GENERAL
9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.


The Promoter is John Lewis plc, a company with registered company number 00233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.
 


John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (FRN 724309). Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.

Copyright © John Lewis Partnership
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