Pet Insurance

vetfone™

Reassurance around the clock

Our pets bring so much joy to our lives, but this doesn’t mean we stop worrying about them, especially when it concerns their health.

To ensure you always have expert advice on hand, your policy includes unlimited access to vetfone™ – one of the UK’s most trusted pet advice services.

Operating for over a decade and helping more than 100,000 pet owners year on year, their qualified team of veterinary nurses are ready to answer any query – from niggling questions about your pet’s diet, all the way up to middle of the night emergencies. Simply call and discuss from the comfort of your own home.

Annual Online Health Checks

As part of our commitment to supporting your pet’s ongoing health and happiness, your policy comes with an Annual Online Health Check, conducted by the experts at vetfone™. This simple and convenient service is designed to identify any potential issues before they become serious.


To book your pet’s Annual Online Health Check, sign into your account for more information.

24-hour veterinary helpline

Pets are full of surprises. That’s why vetfone™ is available day and night to answer any question, big or small. All it takes is one quick call when the unexpected happens. You’ll know straight away if you need an emergency trip to the vet or not, which could save you from paying any unnecessary fees and avoid any potential distress for your pet. What’s more, calls won’t affect your premium.

Existing policy holders can call the vetfone™ helpline on 0800 316 7119.

Our cover includes vetfone™ and a whole lot more

Access to these services is just one part of a full range of benefits included across all levels of cover. Our package of policy features has been designed to put your pet’s needs first and look out for their future wellbeing.

See our full range of benefits
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Our partner

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales no. 233462. John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

Copyright © John Lewis Partnership
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