Shop safely online

New regulations mean we're doing more security checks.

Please make sure we have an up-to-date mobile number for you.

What's changed and why?

Currently when you use your Partnership Card online, we’ll sometimes ask you to verify online payments to check that it’s really you. This is done by sending you a code via SMS/text message to your mobile phone. In line with changes to Payment Services Regulations, we may be asking you to verify online purchases more often.

If you use the Partnership Card app, you can now confirm your purchases within the app.

Don't use the app? If you're the primary cardholder, we'll continue to send you a code via SMS/text message to your registered mobile number. Any additional cardholders can confirm purchases via a code sent to their registered mobile number via SMS/text message.

Make sure we've got the correct mobile number registered for you

You can check your contact details on your Partnership Card app within the Menu > Settings > My Details section.

If you need to provide an updated mobile phone number please call us on 0345 300 3833, our lines are open 8am - 8pm, 7 days a week.

If you haven't registered your mobile number with us, please call us on 0345 300 3833 and provide us with your mobile number.

Frequently asked questions

If you’re the primary cardholder and you use the app, you’ll have the option to confirm your online purchases within the app.


Here’s what to do when asked to confirm an online card payment:

1. Log in to your Partnership Card app and review the purchase details.

2. Confirm if you’re happy to proceed.

3. Return to your browser and select ‘I’ve confirmed this in the card app'.

Unfortunately, only primary cardholders can register to use the Partnership Card app. Additional cardholders will continue to be sent a code via SMS/text message to their registered mobile number.

If you aren’t an app user, you may be sent a code via SMS/text message when you make an online purchase. You’ll need to enter this code correctly to confirm your purchase. This means it's essential that we hold an up-to-date mobile number for you and any additional cardholders to deliver the code via SMS/text message.

If you’re not able to use the app or get a code via SMS/text message, we’ve introduced a handheld card reader device. This can be used to generate codes  to confirm purchases. 

For more information please check out our card reader page.

Please call us on 0345 300 3833 to discuss the options, our lines are open 8am - 8pm, 7 days a week.

Copyright © John Lewis Partnership
Back to top