International Payments

Contact us

Telephone

To speak to us about making an international payment, please call us on 0330 123 3396 (select option 2) or 01753 829 050. We'll provide all the help you need to make an international money transfer.

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

Our opening times are Monday to Friday, 9am to 6pm.

 

Email

If you have an enquiry about our service, would like to give us a compliment, want to make a complaint or want to give feedback about our website, please email us at service@internationalpayments.johnlewisfinance.com

We’ll answer your email within 24 hours during our opening hours. Please do not include personal information, such as your address or payment details, in your email.

 

Financial Ombudsman Service

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Write to:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE

You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.

 

Opening hours

You can talk to us anytime between 9am - 6pm on weekdays. Our contact centre is closed at weekends.

 

Please note that to maintain our service standards we may monitor and/or record telephone calls. Calls to telephone numbers starting 0345 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

John Lewis Financial Services Limited will never ask you for your internet ID or password in an email. Never disclose this information to anyone.

John Lewis Finance and Bureau de change from John Lewis Finance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company no. 233462). John Lewis plc introduce the panel of carefully chosen providers in Bureau de change products and services, who each hold the appropriate licences with the Financial Conduct Authority and HMRC.

For UK clients: International Payments at John Lewis Finance is provided by HiFX Europe Limited. HiFX is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration 462444, for the provision of payment services. HiFX is a limited company registered in England and Wales. Registered number: 3517451. Registered office: Maxis 1, Western Road, Bracknell, Berkshire, RG12 1RT.

For EEA clients: International Payments at John Lewis Finance is provided by XE Europe B.V.. XE Europe B.V. is authorised by the Dutch Central Bank (De Nederlandsche Bank) under the Payment Services Directive II, license number R149006 for the provision of payment services. XE Europe B.V. is a limited company registered in The Netherlands with company no. 72587873, and registered office at Rozengracht 12,1, 1016NB Amsterdam, The Netherlands.

AC40291

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