Guides

Register online account guide

Register your account with the online account manager

You can register for an online account for your new Partnership Card by using the John Lewis Credit Card app or easily set it up from your browser directly.

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Register online account

1. Get started with your account information

We only need a few details before you can use the easy online account manager.

Enter your last name and postcode

You can find your card number and expiry date on the back of your card

2. Verify with your online registration number (ORN)

Enter your online registration number, sent to you via email when you applied for the card

If you can’t find the ORN, you can request to resend it via email

3. Enter one-time-passcode (OTP)

For security reasons, we will ask you to enter a 6 digit one-time passcode (OTP)

1. Have your mobile phone ready so that we can text or call you to provide the OTP.

2. If the number associated with your account is not up to date, you can request to change it.

4. Register your details

Choose your username and create a password

Choose a username or use your email address instead

Make sure you choose a strong password which meets the requirements

Creating a 6 digit code will make it easier to log in to your account later on

5. Confirmation

All set!

You can now use your online account to:

View your balance and statements

Make payments

Manage Direct Debits

Contact us via chat at any time

Login

Frequently asked questions

I have not received my one-time passcode (OTP)?

The one-time passcode (OTP) will be sent and received automatically and depends on your mobile signal. Please check that you recognise the number on screen and have access to that phone.

If you don’t receive the code, click 'Send again' to send another one-time passcode to the same phone number. You can also select the one-time passcode to be sent to your home phone number if you’re completing the application at home (if we have those details).

Alternatively, if you are in a John Lewis shop, you can continue with this process if you have a form of photo ID, such as a full UK driving licence or valid passport, as well as your existing Partnership Credit Card.

How do I update the phone number associated with my new Partnership Card?

Please visit ‘Personal Details’ in your John Lewis Credit Card app or your online account manager to change your details.

This includes your address, telephone number and email address. Please keep these up to date so we have the correct information for your account. You can only change details on your account once you've fully activated your account.

Can I register for an online account using the mobile app?

If you haven’t already, you can complete your registration for our online account manager through the new John Lewis Credit Card app or online. It’s quick and simple.

You’ll need your new Partnership Credit Card account number, which you’ll find at the top of the enclosed letter sent with your new card.

John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (FRN 724309). Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.

Copyright © John Lewis Partnership
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