I would like to make a complaint. How do I do this?

If you have a complaint related to your John Lewis Credit Card, please get in touch.

You can contact us via the secure online chat (log in required) or the John Lewis Credit Card app.

Call us on 0330 175 9829

Monday to Friday 8am - 8pm, Saturday 9am - 6pm and Sunday 10am - 4pm

Write to us at:
Complaints Department
PO Box 700
LS99 2BD


If we do not resolve your complaint internally to your satisfaction, you can refer it to the Financial Ombudsman:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Telephone: 0800 023 4 567
Email: complaint.info@financial-ombudsman.org.uk
Website: financial-ombudsman.org.uk

NewDay Ltd is a member of the Finance and Leasing Association (FLA) and is bound by their Lending Code. Copies of the FLA’s Lending Code can be obtained from fla.org.uk. NewDay Ltd also subscribes to the Standards of Lending Practice which are independently monitored by the Lending Standards Board. For further information, or to see a full copy of the Standards of Lending Practice, please visit lendingstandardsboard.org.uk

John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (FRN 724309). Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.

Copyright © John Lewis Partnership
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