We’ve improved our online services

Your online account and the Partnership Card app have been upgraded.

Online account and app new features and extra security

Here at John Lewis Finance we’re always working hard to improve your Partnership Card experience. That’s why we’ve upgraded our online services to give you new features, greater security and a new way to log in.

Thanks to our improved online services, you can now log in to your online account and Partnership Card app with the same login details. With our improved online services, you can:

  • View your balance, recent transactions and statements
  • See details of your pending transactions
  • Check your total reward points
  • Set up account and transaction alerts
  • Add transaction card controls, including being able to lock a card temporarily
  • Use your debit card to pay your balance

Please note that Quick Balance is no longer available on the app and you can no longer change your personal details online. To change your details, please call us on 0345 300 3833.

Online account additional features

When you use your online account, you’ll also be able to:

  • Set up and amend Direct Debits to pay your balance
  • Set up and download paperless statements
  • Change your statement due date
  • Request a balance transfer or credit limit change
  • Send secure messages to our team
  • Add up to 3 additional cardholders

Register for our online services

You can register for our online services on your computer or on the Partnership Card app.

You only need to register once as you use the same login details for both our online services. If you have any problems, simply give us a call.

Android users

Apple users

Frequently asked questions

To improve security, all customers are now required to enter their Partnership Card CVV each time they log in to their online account or the Partnership Card app – in addition to their login credentials or biometrics.

Your CVV is the three-digit number on the back of your Partnership Card.


John Lewis plc trading as John Lewis Finance acts as a credit broker for the purpose of introducing credit for the Partnership Card provided under exclusive arrangements with the lender John Lewis Financial Services Limited, a subsidiary of HSBC UK Bank plc.

John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 724309). John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc) is registered in England with company number 464530, registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 715060) including for the provision of payment services (Register number 542750). ‘Partnership Card’, ‘John Lewis Finance’ and other terms including ‘John Lewis’ are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

Copyright © John Lewis Partnership
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