We've updated our online services.
Please make sure we have an up-to-date mobile phone number for you.

What's changed and why?

We've made some changes to increase security when you're accessing your account online or via the Partnership Card app. This means you might need to take additional steps to verify that it’s you logging in.

When accessing your online account and the Partnership Card app we may need to send a code via SMS/text message to your mobile phone to verify your identity. So it's important we have your correct mobile number.

Following this change, we'll no longer ask for your CVV when you're logging in.

Make sure we've got the correct mobile number registered for you

You can check your contact details on your Partnership Card app within the Menu > Settings > My Details section.

If you need to provide an updated mobile phone number please call us on 0345 300 3833, our lines are open 8am - 8pm, 7 days a week.

If you haven't registered your mobile number with us, please call us on 0345 300 3833 and provide us with your mobile number.

What can I use online services for?

You can manage your account online and on the move with an online account and the Partnership Card app.


Once logged in, you can:

  • See your current balance and what’s available to spend
  • See recent transactions, including pending transactions
  • View past statements
  • Make a payment to your account using a debit card
  • Set up and manage text and email alerts
  • Temporarily lock your card
  • Set up card controls
  • Send secure messages to Customer Services
  • See your latest points balance
  • With the Partnership Card app you can confirm or reject purchases


In the online account, you can also:

  • Add additional cardholder(s) to your account
  • Download statements
  • Choose to stop receiving statements by post
  • Amend your statement date
  • Arrange balance transfers
  • Ask us to consider changing your credit limit
  • Change your credit limit offer preferences
  • Download a Disputed Transaction form

Setting up your online account and Partnership Card app

To set up online services you can either register your account online or download the Partnership Card app from the App Store or Google Play (search for ‘Partnership Card’).

Only the primary cardholder on the account can use these services.

Android users

Apple users

You’ll be asked for the following details:

  • Surname 
  • Date of birth 
  • Details from your Partnership Card 
  • Your credit limit 
  • Postcode or BFPO Number 
  • Your memorable word
  • As part of the process you'll need to receive a one-time passcode (OTP) via your mobile phone


Be ready to choose a username, password and a six-digit login PIN. If you’re having any difficulties setting up your account or logging in then check out our step-by-step guide.

Frequently asked questions

John Lewis plc trading as John Lewis Finance acts as a credit broker for the purpose of introducing credit for the Partnership Card provided under exclusive arrangements with the lender John Lewis Financial Services Limited, a subsidiary of HSBC UK Bank plc.

John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 724309). John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc) is registered in England with company number 4645530, registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 715060) including for the provision of payment services (Register number 542750). ‘Partnership Card’, ‘John Lewis Finance’ and other terms including ‘John Lewis’ are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

Copyright © John Lewis Partnership
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