CONTACT CENTRE REDUCED OPENING HOURS
We apologise for any inconvenience this causes, but would like to reassure you that our online services are not affected.
0330 102 2492
Monday to Friday 9am - 6pm,
0330 102 2759
Monday to Friday 9am - 5pm,
To log in to your account please enter the email address you used when you registered with us and your password.
Once logged in you can:
See your policy details Change your password View your policy documentation
If you've recently received an SMS, email or letter from us regarding your Wedding Insurance, please follow the instructions immediately. You will have received it because, according to our records, the date for the wedding plans covered by your insurance has now passed. If you have changed or cancelled the arrangements, or even if your wedding plans were able to go ahead in some way, it's important that you let us know as soon as possible.
Contact Customer Service
Email us
0330 102 2747 (Monday to Friday 9am to 6pm, Saturday 9am to 3pm, closed Sunday)
0330 102 2492
0330 102 2747
Make a claim and find everything you need to know about the claims process.
0330 102 2759
For service complaints0330 102 2747
For claims complaints0330 102 2759
Write to:
Please include your claims reference number or Policy Number on all correspondence.
Call charges vary depending on who your telephone provider is. If you're unsure, it's best to contact them directly for their latest call charges.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Write:
John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.
John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance ltd. John Lewis Wedding Insurance is underwritten by Royal & Sun Alliance Insurance ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.
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