Contact centre reduced opening hours

We apologise for any inconvenience this causes, but would like to reassure you that our online services are not affected.

General enquiries

0330 102 2492

Monday to Friday 9am - 5pm,
Saturday 9am - 1pm, closed Sunday

Make a claim

0330 102 2759

Monday to Friday 9am - 5pm,
Saturday 9am - 1pm, closed Sunday

Legal Advice Helpline

You can not currently manage your account online. Please call us on the above telephone number if you need to make any changes to your policy.

For policy documents, please see below. 

If you've recently received an SMS, email or letter from us regarding your Wedding Insurance, please follow the instructions immediately. You will have received it because, according to our records, the date for the wedding plans covered by your insurance has now passed. If you have changed or cancelled the arrangements, or even if your wedding plans were able to go ahead in some way, it's important that you let us know as soon as possible. 

Contact Customer Service

Email us

0330 102 2747
(Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday)

Cancel my policy:
0330 102 2492
(Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday)

Change my cover:
0330 102 2747
(Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday)


If you have a Wedding Insurance policy from John Lewis Finance, select the relevant link below to view and print your policy documents.

If your policy starts with 'RSAP' or you're not yet a customer:

Policy wording (PDF)

Essential information (PDF)

Insurance product information document (PDF)

View our quick guide for wedding tips and advice:

A quick guide to your policy (PDF)


Make a claim and find everything you need to know about the claims process.

0330 102 2759
Open Monday to Friday 9am - 5pm, Saturday 9am - 1pm. Closed on Sunday.


For service complaints
0330 102 2747
(Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday)

For claims complaints
0330 102 2759

Write to:
John Lewis Wedding Insurance
Customer Relations Team
PO Box 255
NR18 8DP

Please include your claims reference number or Policy Number on all correspondence.

Call charges vary depending on who your telephone provider is. If you're unsure, it's best to contact them directly for their latest call charges.

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123


The Financial Ombudsman Service
Exchange Tower
E14 9SR

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd. John Lewis Wedding Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.

Copyright © John Lewis Partnership
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