General enquiries

0345 111 0030

Make a claim

0345 123 1160

Emergency
Medical Assistance

+44 (0) 23 8064 4633

To log in to your account please enter the email address you used when you registered with us and your password.

Once logged in you can:

See your policy details

Change your password

View your policy documentation

Contact Customer Service
0345 111 0030
(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)


Contact our Travel Advice Line
+44 (0) 345 122 8936
(open 24 hours, 7 days a week)

Travel Insurance Policy document

If you have a Travel Insurance policy from John Lewis Finance, select the relevant link below to view and print your full Policy document.

If your policy number starts with 'JLPC', 'JLPW' or you're not yet a customer:

If your policy started or renewed on or after 21 November 2016 - View your policy details here

If your policy started or renewed before 21 November 2016 – View your policy details here

 

If your policy number starts with 'GB' or 'JLP', please contact us for documents.

Customer Service:
0345 111 0030
(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)

 

 

Travel hints and tips

View our quick guide for handy travel safety advice (PDF, 1.32MB)

To notify us of a claim
0345 123 1160
(open 24 hours, 7 days a week)

For existing claims
0345 123 1160
(9am to 5pm Monday to Friday)

For service complaints
0345 111 0030

For claims complaints
0345 123 1160

Write to:

For service complaints
John Lewis Travel Insurance
Prosepect House
Gordon Banks Drive
Stoke on Trent
ST4 4TW

For claims complaints
John Lewis Travel Insurance
Ageas House
Tollgate
Eastleigh
Hampshire
SO53 37A

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

All calls to 0800 numbers are free from BT landlines. 

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Ageas Retail Limited. John Lewis Travel Insurance is provided by Ageas Retail Limited (No1324965). Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority (number 312468). Ageas Retail Limited is a sister company of Ageas Insurance Limited.

John Lewis Finance and John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462). John Lewis plc is an appointed representative of a panel of carefully chosen insurers to offer a full range of insurance products and services via John Lewis Insurance (Financial Conduct Authority number 416011).

Copyright © John Lewis Partnership
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