If you’re making an Event Insurance claim
find everything you need to know in our guide to the claims process.
Step 1: Contact us
0330 102 2759
(Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday)
Step 2: Details of your claim
Please have as much information to hand as possible - receipts, contracts and agreements before you call us.
The claims handler will explain the amount of excess that will be applied and then ask for details of your claim. The more information you can give, the sooner the claims process can begin.
You’ll need to provide us with the reason for your claim and details of the suppliers or other people involved. You will be asked to provide any relevant contract agreements or receipts for payments that you are claiming for.
Depending on the reason for your claim you may be asked to provide additional information such as confirmation of cancellation charges, estimates for repair or cleaning or a medical certificate from a GP.
Step 3: Putting things right
Once you have returned all of the information requested, our team of experienced claims handlers will assess and validate your claim.
We may contact you to discuss the repair or replacement of the item, or the replacement cost (cash or voucher settlement).
If you have any questions during your claim please contact us on 0330 102 2759, we’re here to help.
Terms, conditions, limitations, exclusions and eligibility criteria apply.
John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.
John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd. John Lewis Event Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).