OUR CONTACT CENTRE IS OFFERING A LIMITED SERVICE DUE TO CORONAVIRUS
Telephone lines will be open at the following times:
Monday to Friday: 8am - 6pm (for claims, 9am - 5pm)
We are receiving an extremely high volume of calls. Unless your event is in the next 14 days, please email us including your name, address, telephone number, date of birth, policy number and enquiry.
Emails are not encrypted so please only provide us with the requested information, and we'll do our best to get back to you within 7 working days. We thank you for your patience.
We apologise for any inconvenience this causes, but would like to reassure you that our online services are not affected.
To log in to your account please enter the email address you used when you registered with us and your password.
Once logged in you can:
See your policy details Change your password View your policy documentation
Select the relevant link below to view and print your full policy documents.
If your policy starts with 'RSAP' or you're not yet a customer
starts with 'GB' or 'JL' , please contact us for documents.
Email us
0330 102 2747
0330 102 2759 (open 8am to 6pm Monday to Friday, 9am to 5pm Saturday)
For service complaints0330 102 2747
For claims complaints0330 102 2759
Write to:
John Lewis Event Insurance
Please include your claims reference number or Policy Number on all correspondence.
Call charges vary depending on who your telephone provider is. If you're unsure, it's best to contact them directly for their latest call charges.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Write:
John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.
John Lewis plc is an appointed representative (Financial Conduct Authority No. 416011) of Royal & Sun Alliance Insurance plc. John Lewis Event Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.
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