Manage my account
Manage my account
Make a claim
General enquiries
Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday
You can not currently manage your account online. Please call us on the above telephone number if you need to make any changes to your policy.
For policy documents, please see below.
If you've recently received an SMS, email or letter from us regarding your Event Insurance, please follow the instructions immediately. You will have received it because, according to our records, the date for the event covered by your insurance has now passed. If you have changed or cancelled the arrangements, or even if your event plans were able to go ahead in some way, it's important that you let us know as soon as possible.
Contact Customer Service:
Email us
0330 102 2747
Cancel my policy:
0330 102 2492
Change my cover:
0330 102 2747
Lines are open Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday.
Select the relevant link below to view and print your full policy documents.
If your policy starts with 'RSAP' or you're not yet a customer
- Policy wording (PDF)
- Essential information (PDF)
- Event Insurance - insurance product information document (PDF)
If your policy numbers starts with 'GB' or 'JL', please contact us for documents.
Customer service:
0330 102 2747 (Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday)
Make a claim and find everything you need to know about the claims process.
0330 102 2759 (Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday)
For service complaints
0330 102 2747 (Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday)
For claims complaints
0330 102 2759 (Monday to Friday 9am - 5pm, Saturday 9am - 1pm, closed on Sunday)
Write to:
John Lewis Event Insurance
Customer Relations Team
PO Box 255
Wymondham
NR18 8DP
Please include your claims reference number or Policy Number on all correspondence.
Call charges vary depending on who your telephone provider is. If you're unsure, it's best to contact them directly for their latest call charges.
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Write:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Terms, conditions, limitations, exclusions and eligibility criteria apply.
John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.
John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd. John Lewis Event Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).
Copyright © John Lewis Partnership
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