Get a quote

0330 102 2492

Make a claim

0330 102 2759

General enquiries

0330 102 2747

To log in to your account please enter the email address you used when you registered with us and your password. 

Once logged in you can:

See your policy details

Change your password

View your policy documentation

Contact Customer service:
0330 102 2747
(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)

Cancel my policy:
0330 102 2492

Change my cover:
0330 102 2747

If you have an Event Insurance policy from John Lewis Finance, select the relevant link below to view and print your full Policy summary and Policy wording.

If your policy starts with 'RSAP' or you're not yet a customer

View Policy Wording (PDF, 1.08MB)

View Policy Summary (PDF, 475KB)

If your policy numbers starts with 'GB' or 'JL', please contact us for documents.

Customer service:
0330 102 2747
(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)

Make a claim
0330 102 2759
(open 8am to 6pm Monday to Friday, 9am to 5pm Saturday)

For service complaints
0330 102 2747

For claims complaints
0330 102 2759

Write to:
John Lewis Event Insurance
Customer Relations Team
Wymondham
NR18 8DP

Please include your Claims Reference Number or Policy Number on all correspondence.

Call charges vary depending on who your telephone provider is. If you're unsure, it's best to contact them directly for their latest call charges.

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance plc. John Lewis Event Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462). John Lewis plc is an appointed representative of a panel of carefully chosen insurers to offer a full range of insurance products and services via John Lewis Insurance (Financial Conduct Authority number 416011).

Copyright © John Lewis Partnership
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