We apologise for any inconvenience this causes, but would like to reassure you that our online services are not affected.

Make a claim

0330 102 2759

Monday to Friday 9am - 5pm, closed Saturday and Sunday.


General enquiries

0330 102 2747

Monday to Friday 9am to 6pm, Saturday 9am to 3pm, closed Sunday.

To log in to your account please enter the email address you used when you registered with us and your password.

Once logged in you can:

  • See your policy details 
  • Change your password 
  • View your policy documentation


If you've recently received an SMS, email or letter from us regarding your Event Insurance, please follow the instructions immediately. You will have received it because, according to our records, the date for the event covered by your insurance has now passed. If you have changed or cancelled the arrangements, or even if your event plans were able to go ahead in some way, it's important that you let us know as soon as possible.

Contact Customer Service:
Email us
0330 102 2747

Cancel my policy:
0330 102 2492

Change my cover:
0330 102 2747

Lines are open Monday to Friday 9am to 6pm, Saturday 9am to 3pm, closed Sunday.

Select the relevant link below to view and print your full policy documents.

If your policy starts with 'RSAP' or you're not yet a customer

If your policy numbers starts with 'GB' or 'JL', please contact us for documents.

Customer service:

Email us

0330 102 2747 (Monday to Friday 9am to 6pm, Saturday 9am to 3pm, closed Sunday.)


Make a claim and find everything you need to know about the claims process.

0330 102 2759 (Monday to Friday 9am to 5pm, closed Saturday and Sunday)


For service complaints
0330 102 2747 (Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday closed)

For claims complaints
0330 102 2759 (Monday to Friday 9am to 5pm, Saturday and Sunday closed)

Write to:

John Lewis Event Insurance
Customer Relations Team 
PO Box 255
NR18 8DP

Please include your claims reference number or Policy Number on all correspondence.

Call charges vary depending on who your telephone provider is. If you're unsure, it's best to contact them directly for their latest call charges.

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123 (Monday to Friday 9am to 6pm, Saturday 9am to 3pm, closed Sunday)


The Financial Ombudsman Service
Exchange Tower
E14 9SR


Terms, conditions, limitations, exclusions and eligibility criteria apply.

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance ltd. John Lewis Event Insurance is underwritten by Royal & Sun Alliance Insurance ltd (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

Copyright © John Lewis Partnership
Back to top