Partnership Credit Card help
Popular Partnership Credit Card FAQs
How do I report a lost or stolen Partnership Credit Card?
You can report your cards lost, damaged or stolen in the online account manager or the John Lewis Credit Card app.
For lost devices or unable to sign in, call us on 0333 220 2531 or +44 (333) 220 2531 from abroad.
Lost and stolen service is available 24 hours a day, 7 days a week.
Can I increase my credit limit for my Partnership Credit Card?
We regularly review credit limits to make sure that customers have the limit that is right for them. Any request for an increase will be assessed, using a combination of information from credit reference agencies and how you have managed your account.
You can sign in to your John Lewis Credit Card app or your Online Account Manager to request a credit limit increase or decrease.
Can I have multiple Partnership Credit Cardholders?
Once you've received and activated your card, visit your online account manager or use the John Lewis Credit Card app to manage your account and request an additional cardholder.
I can’t sign in to my account
Simply follow the instructions on the sign-in page to get a reminder of your username or you can reset your password or passcode if you have forgotten your details.
How do I find my balance?
You can review your transactions and balance via the new John Lewis Credit Card app, by visiting your online account manager or reviewing your monthly statement.
Contact us about your Partnership Credit Card
Our team is here to help with your query. There can be a short delay during busy periods.
Money worries
We have a team of specialists who can look at your options and find the best way we can help. If you would like to speak to the friendly team, please chat to them in your John Lewis Credit Card app or contact us on 0330 175 9829*
You can also find free, independent advice from the following organisations:
Citizens Advice
www.citizensadvice.org.uk
0800 240 4420
National Debtline (if you are self-employed)
www.nationaldebtline.org
0808 808 4000
StepChange Debt Charity
www.stepchange.org
0800 138 1111
We are committed to working with these organisations and helping you to find the best and most affordable solution.
John Lewis plc may receive a commission for introducing you to a lender if your application is successful.
John Lewis plc is a credit broker not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Money and John Lewis Finance are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462). Authorised and regulated by the Financial Conduct Authority (firm reference number: 724309).
Credit is provided by NewDay Ltd. Registered in England and Wales (company number: 7297722). Registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority (firm reference number: 690292) and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number: 555318) for the provision of payment services.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.