If I'm worried about making payments, how can you help?

If you can't make your payment we are here for you. We have a team of specialists who can look at your options and find the best way we can help.

If you would like to speak to their friendly team, please chat to them in your John Lewis Credit Card app or contact us on 0330 175 9829*.


You can also find free, independent advice from the following organisations:

Citizens Advice
0345 404 0506

National Debtline (if you are self-employed)
0808 808 4000

StepChange Debt Charity
0800 138 1111


We are committed to working with these organisations and helping you to find the best and most affordable solution.

Do contact us to see what we can do to help and support you.

*Calls will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (FRN 724309). Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.

Copyright © John Lewis Partnership
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