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Pet Insurance

Policy documents

Customers serviced by Pinnacle Pet Insurance (Bought on or after 01 December 2025)
Documents for:New and existing customers with policy numbers that begin with ‘PETJL’
Policy wording (PDF)
Lifetime Cover - Insurance Policy Information Document (PDF)
Maximum Benefit Cover - Insurance Policy Information Document (PDF)
Time Limited Cover - Insurance Policy Information Document (PDF)
Customers serviced by Royal Sun Alliance (Bought between 10 July 2022 and 30 November 2025)
Documents for:Existing customers with policy numbers that begin with ‘RSAP’
Policy wording (PDF)
Essential information (PDF)
Insurance Product Information Document (PDF)
Customers serviced by Royal Sun Alliance (Bought before 10 July 2022)
Documents for:Existing customers with policy numbers that begin with ‘RSAP’
Essential information (PDF)
Policy wording (PDF)
A quick guide to your policy (PDF)
Essential Pet Insurance - Insurance Product Information Document (PDF)
Plus Pet Insurance - Insurance Product Information Document (PDF)
Premier Pet Insurance - Insurance Product Information Document (PDF)

John Lewis Money and John Lewis Finance are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (Registered company number: 233462).

We are currently changing insurance underwriters from Royal & Sun Alliance Insurance Ltd to Pinnacle Insurance Ltd.

For policies starting with RSAP:

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd.

John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No: 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No: 202323).

For policies starting with PETJL:

John Lewis Plc is an introducer appointed representative of Pinnacle Insurance Ltd which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register number 110866). Registered Office: 4th Floor, Limelight, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH. John Lewis Pet Insurance is a trading style of and arranged, administered & underwritten by Pinnacle Insurance Ltd. John Lewis Plc and Pinnacle Insurance Ltd are not part of the same corporate group.