Accessibility
We’re committed to making the John Lewis Money website accessible to everybody and have included features that make it easier to use by those with visual disabilities.
The sections below give some advice about getting easier access to the site.
Documentation
All documents and literature are available, on demand, in accessible formats (such as large print, Braille or audio cassette) for customers with sight impairments. Please call our customer service teams for more information.
Product | Phone number | Opening times |
|---|---|---|
Partnership Credit Card | 0330 175 9829 | Lines open Monday to Friday 9am - 7pm Saturday 9am - 5pm Sunday & bank holidays closed. |
Home Insurance | 0345 608 9011 | Monday to Friday 9am - 5pm (live chat until 7pm) Saturday 9am - 12pm (live chat only) Sunday & bank holidays closed. |
Specialist Home Insurance | 0800 916 6880 | Monday to Friday 9am - 5pm Weekends & bank holidays closed. |
Car Insurance | 0330 024 0612 | Monday to Friday 8.30am - 6pm Saturday 9am - 1pm Sunday & bank holidays closed. |
Pet Insurance | 0330 102 2745 | Monday to Friday 8am - 6pm Saturday 9am - 1pm Sunday & bank holidays closed. |
Travel Money | 0330 123 3396 (Select option 1) | Monday to Friday 8am - 7pm Saturday 8.30am - 7pm Sunday & bank holidays 10am - 2pm. |
International Payments | 0330 123 3396 (Select option 2) | Monday to Friday 9am - 6pm Weekends & bank holidays closed. |
Personal Loans | 020 7580 6060 | Monday to Friday 9am - 6pm Saturday 9am - 5.30pm Sunday & bank holidays closed. |
Zoom
Background and foreground colours have been chosen to provide a high degree of contrast to maximise visibility. These colours are controlled within the cascading style sheets, which may be overridden by altering the user's browser settings.
Modern browsers can magnify websites instantly, keeping the design intact but assisting legibility for visually impaired users.
How to increase the text size
The text on this site can be made larger by zooming in, magnifying the website.
To increase the text size in most modern browsers, including Internet Explorer and Google Chrome using a Windows PC:
Hold down Ctrl and press + (plus) at the same time.
Keep holding down Ctrl and pressing + until the text is a comfortable size.
To zoom out, hold down Ctrl and press - (minus).
To increase the text size in most modern browsers, including Internet Explorer and Google Chrome using a Mac PC:
Hold down Command and press + at the same time.
Keep holding down Command and pressing + (plus) until the text is a comfortable size.
To zoom out, hold down Command and press - (minus).
Using the John Lewis Money website without a mouse
Many web browsers have keyboard shortcuts that you can use with any sites.
Here are some useful shortcuts that work in most browsers when using a Windows PC:
Tab: jump to the next link or entry box on the page
Shift + Tab: jump to the previous link or entry box on the page
Alt + Left cursor key: go back (equivalent to clicking the 'back' button)
Alt + Right cursor key: go forward (equivalent to clicking the 'forward' button)
F5: refresh the page (equivalent to clicking the 'refresh' button)
Space bar: select / deselect a checkbox when the keyboard focus is on it
Ctrl + F: find on this page
When using a Mac PC when Full Keyboard Access is turned on, you can do any of the following shortcuts using the default commands:
Tab: Move to the next UI element
Shift-Tab: Move to the previous UI element
Space bar: Select an item
Up Arrow / Down Arrow / Left Arrow / Right Arrow key: Move inside a group (such as a list of files in a folder or items in a sidebar). Full Keyboard Access highlights the group and the item within the group that has focus.
Control-Tab: Move to the next item
Control-Shift-Tab: Move to the previous item
Tab-F: Search for items
Tab-W: Open the Window Chooser
Tab-A; Open the Application Chooser
Fn-Control-F2: Jump to the menu bar
Tab-C: Move the pointer to where the keyboard focus is
Advice if you use a screenreader
Some operating systems also have built-in accessibility features that can read text aloud, or magnify parts of the screen. If you have your own screen reading software you should find it works well on johnlewisfinance.com. We suggest if your software has a 'forms mode', that you do not turn it on. This site should be compatible with recent versions of the following screen readers:
Jaws
ZoomText
NVDA
VoiceOver
Window Eyes
Headings
The fastest way to get to the main part of each page is to jump to the main heading of the page. For example, in Jaws press h until you hear "heading level 1" read out.
Tabbed content
Some areas of our site use tabbed containers to allow you to select the information you want to read and stop the page from looking overcrowded. All the available content is read out by screen readers when the page is loaded.
How to enable Javascript on your browser
Javascript programs are used on some pages of johnlewisfinance.com and if your browser is not able to run these you will not be able to access all the features on the site.
Recent versions of all the popular web browsers (eg Internet Explorer, Firefox, Chrome, Safari, Opera) are able to run Javascript but it may be disabled because of your security settings.
Advice on accessibility on external sites
The following external sites are also useful resources when it comes to accessibility in order to find out more about adjusting your settings and help and support.