Contact John Lewis Money

We regularly review credit limits to make sure that customers have the limit that is right for them. Any request for an increase will be assessed, using a combination of information from credit reference agencies and how you have managed your account.

You can sign in to your John Lewis Credit Card app or your Online Account Manager to request a credit limit increase or decrease.

Can I have multiple Partnership Credit Cardholders?

Once you've received and activated your card, visit your online account manager or use the John Lewis Credit Card app to manage your account and request an additional cardholder.

What’s the difference between buildings and contents insurance?

Home insurance refers to either contents insurance or buildings insurance or a combination of both.

Buildings insurance covers the building, including any outbuildings such as sheds. It generally covers your home against risks including flood, fire and subsidence.

Contents insurance covers the possessions in your home. It covers you against your belongings being stolen and some policies may cover you if something in your home is damaged by accident.

Buildings and contents insurance can be sold separately, but if you need to make a claim, having both from the same insurer helps make the process easier.

Is my pet eligible for John Lewis Pet Insurance?

If your cat or dog is at least 8 weeks old, they could be eligible for John Lewis Pet Insurance.  There’s no upper age limit, but there could be other circumstances where they couldn’t be covered.

Once you've taken out a policy, you’re not able to claim for vet fees as a result of an accident in the first 48 hours. You also can't claim for any changes in your pet's health or behaviour in the first 14 days of cover.

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John Lewis Money - regulatory and legal information

Partnership Credit Card

John Lewis plc is a credit broker, not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.

John Lewis Money and John Lewis Finance are trading names of John Lewis plc. Registered in England and Wales (company number: 233462). Authorised and regulated by the Financial Conduct Authority (firm reference number: 724309).

Credit is provided by NewDay Ltd. Registered in England and Wales (company number: 7297722). Registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority (firm reference number: 690292) and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number: 555318) for the provision of payment services.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Travel Money

John Lewis Money, John Lewis Finance and John Lewis & Partners Bureau de Change are trading names of John Lewis plc.

John Lewis plc introduces the panel of carefully chosen providers in Bureau de Change products and services, who each hold the appropriate licences with the Financial Conduct Authority and HMRC.

Travel Money online from John Lewis Money, John Lewis Finance, and John Lewis & Partners, is provided by First Rate Exchange Services Limited (company number: 04287490 and Money Service Business licence number: MLR-64068). Registered office: Botanica, Ditton Park, Riding Ct Rd, Datchet, Berkshire, SL3 9LL, England.

Home Insurance

John Lewis Money, John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462).

Munich Re Digital Partners - our Bronze / Silver / Gold insurance cover

John Lewis plc is an appointed representative (firm reference number: 416011) of Munich Re Digital Partners Limited, which is authorised and regulated by the Financial Conduct Authority to carry out insurance distribution activities (firm reference number: 804106). Registered office: 1 Fen Court, London EC3M 5BN. Registered in England and Wales (company number 10207490).

John Lewis Home Insurance is underwritten by Great Lakes Insurance UK Limited (company number: 13436330). Registered office: 1 Fen Court, London EC3M 5BN. Registered in England and Wales. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number: 955859).

Covéa - our Specialist Home Insurance cover

John Lewis plc is an appointed representative (firm reference number: 416011) of Covéa Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number: 202277).

John Lewis Specialist Home Insurance is underwritten by Covéa Insurance plc (company number: 613259). Registered office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales.

Pet Insurance

John Lewis Money, John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (Registered company number: 233462).

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd.

John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No: 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No: 202323).

Car Insurance

John Lewis Money, John Lewis Finance, John Lewis Insurance and John Lewis & Partners are trading names of John Lewis plc.

John Lewis plc is an appointed representative (firm reference number: 416011) of Covéa Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number: 202277).

John Lewis Car Insurance is underwritten by Covéa Insurance plc. Registered Office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales (company number: 613259).

International Payments

For UK clients: International Payments are provided by HiFX Europe Limited. HiFX is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number: 462444), for the provision of payment services. HiFX is a limited company registered in England and Wales (company number: 3517451). Registered office: Maxis 1, Western Road, Bracknell, Berkshire, RG12 1RT.

For EEA clients: International Payments are provided by XE Europe B.V.. XE Europe B.V. is authorised by the Dutch Central Bank (De Nederlandsche Bank) under the Payment Services Directive II (licence number R149006) for the provision of payment services. XE Europe B.V. is a limited company registered in The Netherlands (company number: 72587873). Registered office: Rozengracht 12,1, 1016NB Amsterdam, The Netherlands.

Payment Plans

John Lewis plc is a credit broker and not a lender. Credit provided by Creation Consumer Finance Limited.

Authorised and regulated by the Financial Conduct Authority (firm reference number: 724309) for the purpose of introducing the credit provided by Creation Consumer Finance Ltd (company number: NI032565). Registered office: Wellington Buildings, 2-4 Wellington Street, Belfast BT1 6HT. Creation Consumer Finance Ltd is authorised and regulated by the Financial Conduct Authority (firm reference number: 311518). Credit subject to status. 18+ years. UK residents.