Contact & support new Partnership Credit Card

Points & vouchers

When will I receive my John Lewis & Waitrose gift vouchers?

We’ll redeem points three times a year – February, June and October – and send you vouchers based on the points held at that time.

The minimum redemption is 500 points (which will entitle you to £5 voucher) and vouchers will be issued for points in multiples of 500. Unredeemed points are carried forward. For example, if you have 650 points we’ll automatically issue you a £5 voucher and carry over your remaining 150 points.

If you don’t receive vouchers by the end of the subsequent month, please contact us on 0330 175 9829*.

Remember, we can only accept claims for non-delivery of vouchers for up to six months after the end of the month the points were originally redeemed. See Reward Programme rules.

Where can I find details of earning points at John Lewis and Waitrose?

When are points added to my account and how are they calculated?

Points are calculated and added on eligible purchases once the transaction has been posted to your account, which is usually a few days after you make the transaction. In the interim the transaction is pending. You can see the transaction and posting dates on your monthly statement.

Points are calculated on each eligible purchase.

Do my vouchers or points expire?

There’s no expiry date on vouchers that have been issued to you – they’ll always remain valid.

Each point you earn has a life of two years (we’ll redeem your oldest points first), however if your account is closed for any reason, all points earned but not redeemed are forfeited.

*Calls will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (FRN 724309). Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.

Copyright © John Lewis Partnership
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