Points & vouchers

What are the upcoming changes to the rewards programme and when do they take effect?

You currently receive 1 point per £4 spent on purchases outside of John Lewis and Waitrose. From 1 August, this will change to 1 point per £10 spent on purchases outside of John Lewis and Waitrose.

Spending at John Lewis and Waitrose will remain the same: you'll still earn 5 points for every £4 you spend on eligible purchases at John Lewis and Waitrose, and you'll still get a £5 voucher for every 500 points you earn.

When will the additional points for the August Variation be added to my account?

We’ll add the additional points for the August Variation the following month to your account.

View full T&Cs and exclusions here.

When will I be notified about these changes?

We’d like to reassure you that we take great care to tell you about any changes to your account  and aim to give you a suitable notice period to consider the changes.

If you haven’t already, you should soon receive a written communication from us about these changes. This may be by email or letter, so please keep a look out for this.

Why are you making these changes?

We’re adjusting some elements of our rewards programme to make sure we can continue to invest in the rewards we offer when you shop with us at John Lewis and Waitrose. This helps us to maintain exclusive cardholder discounts and promotions, like double points in-store and online, competitions for cardholders (including chances to win tickets to theatre shows and other Mastercard events) and special offers from our partners.

I’ve opted out of marketing – why have I received this letter from you?

This letter is a legal notification explaining a change to our policy and to the Reward Programme Rules for your card. This means we’re required to send it to every customer with an open account.

I’m not happy with these changes, and I would like to close my Partnership Credit Card. How do I do this?

To close your account, please visit account settings in the John Lewis credit card app or Online Account Manager, or you can also call us on 0330 175 9829.

If you close your account and still have a balance, you will need to continue to make at least your contractual minimum payments until you have cleared your balance. If you have a credit balance on your account, contact us to arrange repayment. Once closed, your account cannot be re-opened and you would need to apply for a new account.

Do my points expire or can I carry them over?

For every 500 points you earn in a four month period, we’ll send you a £5 voucher.  We redeem points three times a year – February, June and October – and we send vouchers in the post by the end of the following month.

If you have any points remaining that haven’t been converted into vouchers, these will carry over into the next four month period. Your carried over points expire after two years, but any £5 vouchers you receive won’t expire. We will let you know in case we make any changes to these rules.

I’m a new customer, do I qualify for the double and triple rewards points in August?

You'll only be eligible for the triple and double rates in August 2025 if your Partnership Credit Card was opened by 1st June 2025. Cards opened from 2nd June 2025 won't be eligible during 2025, but will be for 2026 and 2027. Full qualification details are below:

View full T&Cs and exclusions here.

We redeem points three times a year – February, June and October – and we send
vouchers in the post by the end of the following month.

Vouchers are issued in multiples of 500 points. Every 500 points entitles you to a £5 voucher.  Unredeemed points are carried forward.
For example, if you have 650 points, we’ll automatically issue you a £5 voucher and carry over your remaining 150 points.

See Reward Programme rules.

If your vouchers haven’t been delivered by the dates shown in the table below, please contact us. 

Replacement vouchers can take up to 28 days to arrive and will void your original vouchers. 

We can only accept claims for non-delivery of vouchers for up to six months after the end of the month the points were originally redeemed (February, June and October). See Reward Programme rules.

You can find a list in the Reward Programme Rules.

You’ll earn points on all purchases made with your Partnership Credit Card from the date the transaction is posted to your account, this is usually a few days after you make the transaction. Before it is posted, the transaction is pending and you’ll be able to see the transaction and posting dates on your monthly statement.

You can find a list of how and where you can earn points, in our Reward Programme Rules at John Lewis and Waitrose.

You can keep track of the points you have earned by:

signing into your Partnership Credit Card Online Account Manager

the John Lewis Credit Card app, or

you can view them on Page 2 of your monthly statement

Points are earned on eligible purchases once the transaction has been posted to your account, which is usually a few days after you make the transaction. Before the transaction is posted, it is pending.

You can see pending transactions in the Partnership Credit Card Online Account Manager and app. The transaction and posting dates are also shown on your monthly statement.

To view the number of points that have been redeemed you can go to Page 2 of your monthly statement (See example).

There’s no expiry date on vouchers that have been issued to you – they’ll always remain valid.

Each point you earn has a life of two years (we’ll redeem your oldest points first), however if your account is closed for any reason, all points earned but not redeemed are forfeited.

This will vary depending on the promotion, please check the terms of the offer.
For further information on the reward programme and promotions please refer to the Terms and Conditions.

If your voucher has become accidentally damaged, please contact us. If we send you replacement vouchers these will arrive in the post no later than 28 days after your request.

Once you’ve scratched off the foil panel, the voucher cannot be redeemed in any of our shops, or if the security code has already been used when shopping online or over the telephone at johnlewis.com.

If the value of the vouchers you receive is less than that stated in your letter, please contact us. We’ll cancel any missing vouchers that were allocated to you and send you replacement vouchers in the post.

If we send you replacement vouchers these will arrive in the post no later than 28 days after your request.

Replacement vouchers can take up to 28 days to arrive and your original vouchers will be void.

Shop as usual on the website and then proceed to checkout. During checkout you'll be asked to enter two codes for each voucher you wish to spend.

These are:

the 7-character online security code underneath the scratch-off panel

the 10-digit serial number on the bottom right of the voucher

For multiple vouchers, enter one set of voucher codes at a time.

After entering in the voucher codes, your order will be automatically updated with credit to the value of the voucher(s). If there's any balance to pay, you can use a debit or credit card including your Partnership Credit Card in the usual way.

There are some exclusions. To view these please see Reward Programme rules.

You’ll earn points on eligible purchases made at John Lewis & Partners and Waitrose & Partners shops or on our websites at the rate of 5 points for every £4 spent. For all other eligible purchases made elsewhere, you’ll earn points at the rate of 1 point for every £10 spent.

Please see how and where you can earn points at John Lewis and Waitrose for more information.

If you find that your voucher is not accepted at checkout, please check the serial number and online security code you've entered and try again.

If you continue to experience any further difficulties, call our John Lewis Customer Services team on 03456 049 049* (Open 8:00am - 9:00pm daily)

No, you can’t exchange vouchers for cash.

Yes, you can use John Lewis Partnership vouchers in Waitrose & Partners shops and at waitrose.com.

For items bought in a shop with a voucher, return the item with proof of purchase to one of our shops and you’ll be given a gift card to the correct value. If you return an item you bought online using a voucher, we’ll usually refund the amount to an e-gift card.

If the goods purchased in Waitrose & Partners and John Lewis & Partners shops total less than the value of the voucher, the remaining value will be put onto a gift card for you to use.

If the total amount of your online order is less than the value of your voucher, then any leftover credit will be lost and cannot be redeemed against future orders. Please see our voucher terms and conditions for more detail.

Vouchers can be used at any John Lewis or Waitrose store, or online.

What are the new John Lewis and Waitrose vouchers?

We’ve given our vouchers an update to better reflect our new look and feel as John Lewis Money. This includes our fresh new colour scheme and branding that you’ll see elsewhere. The vouchers can still be used in all John Lewis and Waitrose stores, as well as online. 

Can I still use my old John Lewis and Waitrose vouchers?

Yes, old vouchers are still valid and will be accepted across all John Lewis and Waitrose stores and online, just like the new vouchers.

Is there a difference in value between the old and new vouchers?

No, the value of the voucher remains the same regardless of whether you have the old or new design. Both can be used to buy things up to the value stated on the voucher.

Where can I use the new John Lewis and Waitrose vouchers?

The new voucher can be used to make purchases of goods or services at John Lewis shops, johnlewis.com, Waitrose shops and waitrose.com. 

Are there any extra terms and conditions on the new vouchers?

The terms and conditions for using the vouchers are still the same. 

Can I use both old and new vouchers in a single transaction?

Yes, you can combine both old and new vouchers in a single transaction. The total amount will be deducted from whatever you’re buying.

Can I exchange my old voucher for the newly designed one?

There is no need to exchange your old voucher for the new design, as both are valid for payment online and in-store.