Some policies only provide a courtesy car as an optional extra, while others only provide a courtesy car if your car requires repair, but not if your car is stolen and not recovered or written-off.

With Car Insurance from John Lewis Finance a replacement car is provided for a maximum of 30 days if your car is stolen and not recovered or is written off, so life can continue as normal.

If your car is being repaired by an approved repairer following an insured incident, you’ll receive a courtesy car for the duration of the repairs. This may be any car they have available.

Other terms, conditions, limitations and exclusions apply.

Call us for a quote on 03300 240 614
Monday to Friday 8:30am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm

WHY CHOOSE US?

Misfuelling Cover

We’ll cover a full drain-out and 10 litres of refuelling if you accidentally choose the wrong pump.

Courtesy Car

We’ll keep life carrying on as normal with a courtesy car provided as standard.

Onward Travel Cover

We'll pay up to £500 towards travel or a hotel so you can complete your journey if you're involved in an accident.

90 DAYS EUROPEAN COVER

As long as you've got a Green Card, we'll cover you in Europe for up to 90 days each year. See driving in Europe.

Not yet covered by
John Lewis Finance?

Call us on 0330 024 0614 for more information on our car insurance policies, or get an online quote.

TOP FAQS

Third party insurance only covers you against having to pay if you injure someone or damage their vehicle or other property, but won't pay to repair damage to your car. Third party, fire and theft cover will also pay to repair or replace your own car if it is stolen, or damaged or destroyed by fire.

The most commonly purchased option is comprehensive cover. This cover pays to repair damage to your car, including windscreens, in addition to all of the cover described above.

All new Car Insurance policies from John Lewis Finance provide comprehensive cover.

If you're involved in an accident, you're legally required to:

Give your name, address and insurance details to anyone who has a good reason to ask for them – namely the other driver.

Report the incident to the police within 24 hours if you or anyone else is injured, and provide your Certificate of Motor Insurance within five days of the incident.


You should also collect the following information:

Full details of the other driver(s).

Registration numbers of all vehicles involved in the accident.

Where, when and how the accident happened.

Injuries or damage caused

Names and contact details of witnesses

Police officers’ details and report references

Photographs of the scene or any damage, if possible

CCTV or dashcam footage

If you need to make a claim, please call us immediately. Lines are open 24 hours a day.

The claims handler will ask for the details of your claim. The more details you can provide during the first call, the quicker the claims process will be.

If your vehicle is not driveable we will refund the cost of overnight accommodation or travel expenses, including taxi fares, for you and your passengers up to £500. We will arrange a courtesy car for up to 30 days if your car is deemed a total loss or is stolen and not recovered.

John Lewis Finance is a trading name of John Lewis plc. John Lewis plc is an appointed representative (registration no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Car Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (no. 613259).

Copyright © John Lewis Partnership
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