Some policies only provide a courtesy car as an optional extra, while others only provide a courtesy car if your car requires repair, but not if your car is stolen and not recovered or written-off.

With Car Insurance from John Lewis Finance a replacement car is provided for a maximum of 30 days if your car is stolen and not recovered or is written off, so life can continue as normal.

If your car is being repaired by an approved repairer following an insured incident, you’ll receive a courtesy car for the duration of the repairs. This may be any car they have available.

Other terms, conditions, limitations and exclusions apply.

Not yet covered by
John Lewis Car Insurance?

Call us on 0330 024 0614 for more information on our car insurance policies, or get an online quote.

Top FAQs

Third party insurance only covers you if:

    You injure someone

    You damage their vehicle or property


Third party, fire and theft covers you for the above and will also pay to repair or replace your own car if it is stolen, or damaged or destroyed by fire.

However, third party policies won't pay to repair any other type of damage to your car.

The most commonly purchased option is comprehensive cover. It covers all of the above, plus 

Personal belongings cover

Uninsured driver protection

Guaranteed repairs

Replacement locks

Windscreens

and more.

All new John Lewis Car Insurance policies provide comprehensive cover.

If you're involved in an accident, you're legally required to:

Give your name, address and insurance details to anyone who has a good reason to ask for them – namely the other driver.

Report the incident to the police within 24 hours if you or anyone else is injured.

Provide your Certificate of Motor Insurance within five days of the incident.


If possible, you should also collect the following information:

Full details of the other driver(s).

Registration numbers of all vehicles involved in the accident.

Where, when and how the accident happened.

Details of any injuries or damage caused

Names and contact details of any witnesses

Police officers’ details and any reference numbers you are given

Photographs of the scene or any damage, if possible

CCTV or dashcam footage

No. We do not currently offer multi-car insurance.

John Lewis Finance, John Lewis Insurance and John Lewis & Partners are trading names of John Lewis plc. John Lewis plc is an appointed representative (registration no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Car Insurance is underwritten by Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire RG1 8DA. Registered in England and Wales (no. 613259).

Copyright © John Lewis Partnership
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