GOT A POLICY WITH US?
YOU'RE STILL COVERED

We may no longer be issuing new travel insurance policies, but otherwise it’s business as usual for all existing policies. Nothing will change and we’ll still provide our usual high service standards. It just means that, when you come to renew, you’ll need to find another insurance provider.

Contact us

Find out how to get in touch with us by phone or email.

Contact us

CLAIMS

Discover what details you need and how our claims process works.

Make a claim

POLICY DOCUMENTS

View your full Travel Insurance policy details.

View your policy

FAQs

What is my excess?

The amount of excess you have to pay on a claim varies between cover levels. With Essential cover it is £100, with Plus £60, with Premier £50. For personal liability claims across all levels excess is £200. (For Premier cover excess for Holiday Dispute Assistance is £35).

 

What do I do if something happens before or during my holiday?

Before making a decision to cancel or cut your trip short, you should contact us to make sure you are covered.

Our Claims number is 0345 123 1160 (open 24 hours a day).

If you require emergency medical assistance, our helpline is available 24 hours a day: +44 (0)23 8064 4633.

 

How do I change or cancel my policy?

You can call us on 0845 111 0030 (Monday to Friday, 9am - 5pm) or email us at enquiries@johnlewis-insurance.com.

Please make sure you include your name, address (including postcode) and policy number.

WE PRICE MATCH OUR CURRENCY EVERY DAY

Enjoy the same great rates with 0% commission. Find a better rate elsewhere on the high street and we’ll match it.

Order online and collect in store at John Lewis or Waitrose. Or simply visit one of our 34 Bureau de change desks.

See our great rates

Our Partner

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.

John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Ageas Retail Limited. John Lewis Travel Insurance is provided by Ageas Retail Limited (No1324965). Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority (number 312468). Ageas Retail Limited is a sister company of Ageas Insurance Limited.