vetfone™
Reassurance around the clock
Our pets bring so much joy to our lives, but this doesn’t mean we stop worrying about them, especially when it concerns their health.
To ensure you always have expert advice on hand, your policy includes unlimited access to vetfone™ – one of the UK’s most trusted pet advice services.
Call the vetfone™ helpline on
Opening 24 hours a day.
Calls may be recorded or monitored, and call charges will vary.
Operating for over a decade, their qualified team of veterinary nurses are ready to answer any query. This goes from niggling questions about your pet’s diet, all the way up to middle of the night emergencies. Simply call and discuss from the comfort of your own home.
What's included with your vetfone™ cover?
Annual Online Health Checks
John Lewis Pet Insurance comes with an Annual Online Health Check. This is conducted by the experts at vetfone™ to support your pet’s ongoing health and happiness.
It's a simple and convenient service for helping to identify issues before they become serious.
To book your pet’s annual online health check, sign in for more information. This is a service to complement your annual in-person vet check.
24-hour veterinary helpline
Pets are full of surprises. That’s why vetfone™ is available day and night to answer any question, big or small.
All it takes is one quick call when the unexpected happens. You’ll know straight away if you need an emergency trip to the vet or not.
This could save you from paying any unnecessary fees and avoid distress for your pet. What’s more, calls won’t affect your premium.
Plus a whole lot more
Access to these services is just one part of a full range of benefits included across all levels of cover.
Our benefits have been designed to put your pet’s needs first and look out for their future wellbeing.
Protecting your pet
Protecting your dog
Providing cover for kennel stays, dental treatments and third-party liability cover up to £2m.
Protecting your cat
Providing cover for cattery stays, dental treatments and funds to help find them if they’re lost.
Our partner
Royal & Sun Alliance Insurance Ltd have been carefully selected to underwrite Pet Insurance from John Lewis.
John Lewis Money, John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (Registered company number: 233462).
John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd.
John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No: 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No: 202323).