Personal Cyber Cover
Cyber cover covers your family for a range of scenarios, such as having your data hacked or stolen, or your hardware infected.
Bronze, Silver and Gold John Lewis Home Insurance is brought to you through our Home Insurance provider, Munich Re Digital Partners Ltd. The cyber cover add on is designed for Home Insurance customers with Bronze, Silver or Gold policies looking for extra cyber protection:
Up to £10,000 cover against cyber home systems damage, cyber crime, and cyber online liability.
Excess of £100 if you need to claim.
24/7 assistance with viruses, fraud and hacking.
No admin fees – it's completely free to make changes at any time, but your premium may go up.
Fair, transparent pricing – you only pay for the extra options you choose.
What is cyber cover?
Cyber cover gives you extra protection online. It covers many common scenarios, from accidentally downloading a virus to having your telephone hacked.
With John Lewis Home Insurance's cyber cover, we provide expert support if you experience any common cyber crimes. We are on hand to help restore your home systems quickly, remove any viruses and take care of your recovery costs.
The John Lewis Home Insurance cyber cover add on also gives parents peace of mind when children are playing and learning on their devices. You’ll be covered if one of your children accidentally downloads malware, for example.
What’s covered with cyber cover?
Cyber home systems damage, cyber crime and cyber online liability are all covered with the John Lewis Home Insurance Personal Cyber Cover add-on. This includes:
Cyber home systems damage
Restoring your home systems
Removing computer viruses
Expert guidance on home systems and viruses
Cyber crime
Fraud
Telephone hacking
Cyber ransom
Cyber online liability
Data privacy
Computer virus transmission
Defamation and disparagement
We will help to make you secure
If the worst does happen, we will be on hand to guide you through it. You’ll have access to specialist support 24/7 whatever the problem, from data loss to financial loss. Call us on 0345 608 9001 as soon as you find out there’s an issue or a security breach - we’ll help you decide what to do and how to prevent any further issues. Calls may be recorded or monitored, and call charges will vary.
Find out more about our cyber cover add-on by downloading the policy document.
Frequently asked questions
Does cyber insurance cover home business use?
No, our cyber insurance add-on is just for personal cyber cover. If you are working from home your employer’s business insurance should cover you for cyber threats. If you’re self-employed you’ll need your own business insurance with cyber cover.
Are you covered outside your home with cyber insurance?
Yes. As long as you are using your own equipment, this add-on will cover you when you are out and about using public networks.
Does cyber insurance cover ransomware?
Yes, ransomware is included. It’s a common cyber crime where your software is blocked. Provided you have taken out this add-on, we can support you if you receive a ransom demand.
Does cyber insurance include identity theft?
Identity theft cover is already included as standard with John Lewis Home Insurance. Therefore, identity theft cover is not specifically included in our cyber insurance add-on as you will already be covered for this with any of our standard Home Insurance policies.
Get tips on protecting yourself against identity theft by reading our guide.
Not yet covered by John Lewis?
Insure your home and valuables today by calling us on 0345 608 9001 or getting a quote online.
Calls may be recorded or monitored, and call charges will vary.
For a higher level of cover, we also offer Specialist Home Insurance for unique homes and high-value contents.
Choose other optional add-ons
Legal issues cover
Get access to a 24-hour helpline and up to £100,000 of cover for legal costs to help with legal problems covered in your policy, including employment, contract and property disputes.
Bicycle cover
Add up to £15,000 of cover for your bikes while at home or out and about (up to a maximum of £5,000 per bike). We cover against loss, damage or theft.
Accidental damage to buildings
Extend your policy to protect against accidental damage to your home’s construction, including drains and pipes.
Home emergency cover
In the event of a home emergency, we'll arrange for a tradesperson to make things safe with a temporary repair.
Gadget cover
Expensive to buy, easy to drop. Add an additional £10,000 of cover for your gadgets (max £2,500 per item). Add items worth more than £200 specifically to your policy.
Personal possessions cover
Cover for your possessions when you take them away from home or on holiday, anywhere in the world.
Student cover
Up to £5,000 of contents cover for your family while they're studying and living away from your home.
Accidental damage to contents
Whether it's red wine on a white carpet or a broken glass coffee table, you're covered.
John Lewis Money, John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc.
Munich Re Digital Partners - our Bronze / Silver / Gold insurance cover
John Lewis plc is an appointed representative (firm reference number: 416011) of Munich Re Digital Partners Limited, which is authorised and regulated by the Financial Conduct Authority to carry out insurance distribution activities (firm reference number: 804106). Registered office: 1 Fen Court, London EC3M 5BN. Registered in England and Wales (company number 10207490).
John Lewis Home Insurance is underwritten by Great Lakes Insurance UK Limited (company number: 13436330). Registered office: 1 Fen Court, London EC3M 5BN. Registered in England and Wales. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number: 955859).
Covéa Insurance - our Specialist Home Insurance cover
John Lewis plc is an appointed representative (firm reference number: 416011) of Covea Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number: 202277).
John Lewis Specialist Home Insurance is underwritten by Covéa Insurance plc (company number: 613259). Registered office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales.