You can review your transactions and balance via the new John Lewis Credit Card app, by visiting your online account manager or reviewing your monthly statement.

Query a transaction

The quickest and easiest way for you to get this resolved is to log into your online account manager and let us know what has happened.

Once you have logged into your Online Account Manager, go to ‘Transactions & Statements’ and select and expand the transaction that is the problem. Once you have expanded the transaction you will see the option ‘Dispute Transaction’. Once you have selected this just follow the instructions to submit your request.

We will ask you to provide some details about the issue and may ask you to provide some evidence to back this up. We will send this information to Mastercard who will review the issue.

Using your card for gambling

No, you cannot use your card for gambling.

There is help and support on gambling related issues at:

John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (FRN 724309). Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.

Copyright © John Lewis Partnership
Back to top