When you've lost someone, dealing with their financial affairs may be the last thing on your mind.

We’re here to offer you all the support we can, and once you've informed us of your bereavement, we'll help you through this difficult time. Once you've notified us, we'll then be able to confirm the next steps, including what documents we may need to see.

You can notify us in one of two ways:

By calling us on:

0330 175 9829*


By writing to us at:

John Lewis Credit Card
PO Box 700
LS99 2BD

*Calls will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (FRN 724309). Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.

Copyright © John Lewis Partnership
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