Manage your account online
Easy payments, securely managed
Our online account services for the Partnership Credit Card make it easy and simple to manage your account on the go through our mobile app or at home from the web browser.
Get started easily
Activate your new Partnership Credit Card
View your PIN
Manage Direct Debits
Make payments with ease
Create and customise alerts
Add additional cardholders
Monitor your account
Review your transactions
View statements and letters
Check reward points anytime
Access marketing preferences
Stay secure
Update and manage your Trusted Retailers List
Update your personal details
Freeze your card
Manage your account online
Use online banking to manage your account in a web browser.
Download the app
Visit the Google Play or App Store on your device to download the John Lewis Credit Card app.
Register your account with the mobile app
1. Download the John Lewis Credit Card App
Download the app by navigating to the App store or Google Play Store.
2. Register online account
All you need to register for an online account:
Your account details
Your mobile phone to verify your identity
Your online registration number sent to you via email and letter when you applied for the new Partnership Credit Card
3. Finalise your registration
Choose a username and secure password. Creating a 6 digit passcode will make it easier to sign in to your account later on.
Frequently asked questions
I forgot my username and password
Simply follow the instructions on the sign in page to get a reminder of your username. If you have forgotten your password, click Password or Passcode Reset on the sign in page.
Why doesn’t the John Lewis Credit Card app work on my mobile phone?
If you have problems registering the app, then check that your phone and operating system are supported. You can do this by visiting your app store and searching for “John Lewis Credit Card.” There you'll find an up-to-date list of supported phones and operating systems.
If your existing Partnership Credit Card is due to expire, you may need to wait until your new card has arrived before you can register.
If you have already successfully registered your app, you should check your network connection status. Make sure there are no issues with your device’s operating system or network availability. For Android phones check the ’settings’ in your phone to see if the app is disabled.
We may also limit access to your John Lewis Credit Card app if we suspect fraud on your account.
Please contact us on 0330 175 9829.
John Lewis plc is a credit broker, not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Money and John Lewis Finance are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462). Authorised and regulated by the Financial Conduct Authority (firm reference number: 724309).
Credit is provided by NewDay Ltd. Registered in England and Wales (company number: 7297722). Registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority (firm reference number: 690292) and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number: 555318) for the provision of payment services.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.