Meet the experts

Chris Hammond

Chris Hammond

Customer Experience Manager, Car Insurance

Chris joined John Lewis in 2015, and throughout his time within the Partnership, Chris has always enjoyed interacting with customers. He began as a Customer Service Advisor, and progressed to Customer Experience Manager for Car Insurance, when he gained his diploma in Customer Experience. He is passionate about people, and ensuring the best possible experience for customers. Chris considers himself to be the voice of the customer, representing them when making important decisions. He puts himself in their shoes, being a customer himself, understanding that journeys and processes need to be straightforward, engaging, and there to solve a customer need. When he’s not focussing on Finance, Chris enjoys baking and travelling.

Chris says:

“John Lewis Finance has an important part to play in the lives of our customers. My job is to ensure that any interaction with us has a positive impact, being the 'customer conscience' and championing them at every opportunity.” 

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