General enquiries

0345 266 1390

Lines are open 8am-8pm, 7 days a week

Financial worries

Log in to your account to:

  • Download a copy of your statement
  • Change your contact phone number, email address and name


If you're concerned about your finances and your ability to repay your loan, please call us as soon as possible and we'll do everything we can to help.

Call 0345 604 6519.


Get in touch if you would like to:

  • Settle your loan early
  • Make an overpayment
  • Change your Direct Debit details
  • Change your contact details
  • Let us know you have forgotten to make a repayment

Tel: 0345 266 1390 (Lines are open 8am to 8pm, 7 days a week)


If you have a complaint, please contact us:

Call: 0345 266 1390 (Lines are open 8am to 8pm, 7 days a week)

Overseas: +44 1470 697 131

Textphone: 0121 265 3051

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123


The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9GE

You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.

‘John Lewis Personal Loans’, ‘John Lewis Finance’ and other terms including ‘John Lewis’ are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership

Copyright © John Lewis Partnership
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