What should I do if I’ve forgotten my login details?
Go to the login page and select ‘Forgotten your username’ or 'Forgotten your password', and follow the instructions. If you've forgotten all of your login credentials, call us on 0345 266 1390.
What can I use my online account for?
Once registered for an online account you can:
View your current balance
View recent transactions and any previous annual statements
Make payments to your loan
Request an early settlement quote
Amend your Direct Debit bank details
Please note: you won't be able to use an online account if you live overseas.
How do I get a further copy of my annual statement?
The easiest way to get a paper copy of your statement is to download and print it yourself from your ‘My account’ page within your online account. It will be exactly the same as the copy we will have sent you by post. You can get a copy of any annual statement which has already been issued.
Log in to your online account, choose ‘My account’ and select 'Statements'. Use the year selection box to choose the statement that you want to see.
We understand that situations can change and you might need extra funds. If so, you could apply for an additional loan.
Use our Loan Calculator to see what might suit you and once you've got a figure in mind, you can apply through your online account or call 0345 266 1380 and let us know how much more money you'd like to borrow. We'll give you an instant decision.
The rate we offer on any new loan could be higher then your existing loan. It will also depend on your personal circumstances, credit assessment and other related factors.
Can I settle my loan early?
You can repay your loan partially or in full at any time, and there may be a reduction in the amount of interest you have to pay.
The easiest way is to log in to your online account, choose ‘Manage my loan’ and select either ‘Make a payment’ or ‘Early Settlement Quote’.
Alternatively, you can call us on 0345 266 1390 for a settlement figure.
Are there any fees for settling my loan early?
No – we don’t charge any early settlement fees or extra interest if you wish to repay your loan early.
Your home addresses for the last three years (including British Forces Post Office or overseas addresses).
Details of your gross annual income (minimum £10,000 per annum), and, if you're employed, your employer’s address.
If you have an existing John Lewis Partnership Card or Personal Loan it’ll help speed up your application if you have your card or account number.
Is there anything I can’t borrow the money for?
Yes, we don’t lend for:
Purchase or financing of timeshares
Purchase of a UK or foreign property
Stock market investment
Deposits to support a mortgage application with a lender
Any mortgage payments, including repaying negative equity
Refinance of loans arranged through the Student Loan Company
Are there any sources of income you don’t accept?
Yes, some sources of income can’t be considered when you apply for a Personal Loan:
Child Tax Credit
Foster Carer's Allowance
ESA (Employment and Support Allowance) if you’ve been declared fit to work
Net profit from a business
Non-regular overtime or commission
Income from solar power generation
Only 75% of any rental income can be used to finance your loan
Only 75% of any investment income (dividends etc) can be used to finance your loan.
What does the application process involve?
When you apply online or over the phone you’ll get an instant decision. If you’re accepted we’ll ask you to sign your loan agreement digitally so we can complete the process quicker.
If you prefer to sign a paper copy, you should receive documents within two working days of making your application.
If we require additional information to process your application, once it has been received we’ll check everything over and let you know our decision. If successful, your loan will be deposited into your chosen account by Faster Payments within three working days. The electronic payment is sent directly to your bank account and the money can be withdrawn straightaway.
What support do you offer during my application?
You can check your application status online with the application reference number we give you. Or you can call 0345 266 1380 (lines are open 7am-11pm).
When will I receive my loan?
Once we’ve approved your application and checked your identity, we’ll provide an agreement for you to sign, either digitally or through the post. You’ll need to check all the details and sign the agreement, as well as a Direct Debit.
Once we have your signed documents, we’ll transfer the money directly to your bank account, usually three working days later.
What if I change my mind?
If you change your mind and no longer want the loan, you’ll have 14 days to cancel your loan agreement. Just call us on 0345 266 1390. After this 14-day period, you'll be bound by the terms of your loan, but we don’t charge any early settlement fees if you wish to repay your loan early.
Can I take a payment holiday?
Yes – we give you the option to choose a loan payment holiday when you apply. This can be any month of the year, and applies for every year of your loan.
Please note: interest continues to be accrued daily during your payment holiday.
Can I opt for a payment holiday after I have completed the application, or during the loan term?
No – you must opt-in during the application process and decide which month you want your payment holiday to be.
Can I choose a payment (Direct Debit) date?
After you’ve made your first payment, you can change the date of your Direct Debit. To give us time to make this change, please call us at least 10 working days before your next payment is due. Call 0345 266 1390 and we’ll be happy to help you.
* 2.9% APR representative on loans from £7,500 to £15,000. Other rates apply to other loan values. Rate is subject to status and to change. The representative APR may not be the rate you'll receive. We'll offer you a rate based on our assessment of your personal financial circumstances.
† If you choose to take an annual repayment holiday, you’ll pay more interest overall.
John Lewis plc trading as John Lewis Finance, 171 Victoria Street, London SW1E 5NN acts as a credit broker (authorised and regulated by the Financial Conduct Authority, Financial Services Register number 724309) and not as a lender. Credit for John Lewis Personal Loans is provided under exclusive arrangements with the lender John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc), authorised and regulated by the Financial Conduct Authority (Financial Services Register number 715060) including for the provision of payment services (ref: 542750).
‘John Lewis Personal Loans’, ‘John Lewis Finance’ and other terms including ‘John Lewis’ are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership