Once you’ve packed your wallet, your passport and your Partnership Card – which is accepted worldwide – have a read through our practical pointers to ensure you’re ready to relax and enjoy your holiday.
BEFORE YOU LEAVE
You don’t need to tell us you’re travelling, as our systems constantly monitor and protect your account when you’re abroad.
If we identify any unusual account activity while you’re away, we may call or text you. Therefore it's important we've got your current mobile phone number before you travel.
To update your number, log in to your online account and click Personal Settings, or call us on 0345 300 3833.
It’s best to take a number of payment methods with you to cover all eventualities; foreign currency, traveller's cheques, debit card, credit card, travel money card. Also, keep your emergency contact numbers separate from your credit cards and passport details. If you are taking your Partnership Card with you, it may be worth finding the local contact number for Mastercard, via Mastercard Global Services.
Pay with your Partnership Card to get your travel money transaction fee-free online or in store from Bureaux de change by John Lewis. You’ll also earn 1 point for every £1 you spend.
USE YOUR CARD FOR ADDED PROTECTION
For major holiday purchases, such as hotels and flights, you should consider using a card as they give added protections. When using a credit card (as opposed to a debit card or charge card), Section 75 of the Consumer Credit Act also means that credit card transactions can give additional protection from supplier failure/bankruptcy or breach of contract, providing the spend on a single item is between £100 and £30,000.
Choose your currency carefully
When using your Partnership Card abroad you may be asked in shops (or at an ATM) whether you want to pay in the local currency or UK pounds. If you pay in UK pounds then the retailer sets their own exchange rate, which is usually not the best rate as it includes additional commission. Local currency transactions will always go through at the global rate set by Mastercard.
ACCESS EMERGENCY CASH
In an emergency, you can use your Partnership Card to get cash from more than a million ATMs in over 210 countries worldwide. But, given the cash advance fees you’ll incur, a debit or travel money card will be better value. To find your nearest ATM, try the global Mastercard ATM locator.
John Lewis plc trading as John Lewis Finance acts as a credit broker for the purpose of introducing credit for the Partnership Card provided under exclusive arrangements with the lender John Lewis Financial Services Limited, a subsidiary of HSBC UK Bank plc.
John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 724309). John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc) is registered in England with company number 464530, registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 715060) including for the provision of payment services (Register number 542750). ‘Partnership Card’, ‘John Lewis Finance’ and other terms including ‘John Lewis’ are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.
International Payments at John Lewis Finance is provided by HiFX Europe Limited. HiFX is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009, registration 462444, for the provision of payment services. HiFX is also a registered MSB with HM Revenue & Customs. Registration number 12131222. HiFX is a limited company registered in England and Wales. Registered number: 3517451. Registered office: Maxis 1, Western Road, Bracknell, Berkshire, RG12 1RT.
This online service for the provision of foreign currency and/or traveller’s cheques is provided by First Rate Exchange Services for John Lewis customers. First Rate Exchange Services Limited is a company registered in England and Wales under company registration number 04287490 (Money Service Business licence number 12133160), whose registered office is Great West House, Great West Road, Brentford, West London, TW8 9DF, England.
John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Ageas Retail Limited. John Lewis Travel Insurance is provided by Ageas Retail Limited (No1324965). Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority (number 312468). Ageas Retail Limited is a sister company of Ageas Insurance Limited.
John Lewis Finance and John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (Registered Company Number 233462). John Lewis plc is an appointed representative of a panel of carefully chosen insurers to offer a full range of insurance products and services via John Lewis Insurance (Financial Conduct Authority number 416011).