WHAT ARE Third Party Provider Services?

Third party provider services are designed to offer you greater control, choice and freedom across your accounts.

Using Third Party Provider Services

As a Partnership Card customer, you may choose to share your Partnership Card information with third parties online. This means you could benefit from services provided by these third parties, such as price comparison sites to check if there might be a better product for you, to see all of your accounts in one place, and access other money management tools. Overall, this could help you make better financial decisions.

If you want to share your account information with a third party provider (TPP), you’ll need to give your explicit consent to the TPP whose services you want to use. To share your Partnership Card data with a TPP you'll need to provide your online servicing login details which will be used so we can verify your identity before we share information with the TPP.

FAQs

Third party providers (TPPs) must comply with data protection laws and must be registered or authorised with a relevant regulator, such as the Financial Conduct Authority (FCA).

If you want to use a TPP to view your Partnership Card details, then you’ll need to be registered for an online account or the Partnership Card app. Also, each request for third party access will require you to provide the TPP with your online servicing log in details.

A TPP should always provide you with information outlining the services which are available, including their authorisation number and confirmation that they are authorised by a regulator to provide relevant services.

If you are unsure and would like more information about a TPP, you can contact the TPP directly or visit the TPP’s own website.

You can also confirm if a firm is authorised or registered to provide regulated services in the UK by checking the FCA register, which is available online and free to access.

If a TPP asks you to share information, they should be clear about why it is needed, what they are going to do with it, and how long they will keep it for.

The TPP will need to let you know what data you will be giving them access to. For a Partnership Card, the only data they should ask you for is account data such as your balance and transactions.

The new TPP access regime has been mandated by the second Payment Services Directive (PSD2) which is intended to bring greater competition and innovation to banking services.

As a result, customers are entitled to share payment account information with TPPs so they can use TPP services. This enables you to see multiple accounts you hold with different financial institutions all in one place, making it quicker and easier to compare financial products.

Using a TPP may bring you greater market choice on how you control your money, for example how you compare and select the right account for you. There may be services which offer budgeting guidance and debt management guidance, or that can suggest better deals based on what you’re spending your money on (e.g. utilities and mobile phone providers).

You can’t be opted in to using TPPs automatically. If you want to share your account information with a TPP, you’ll need to give your explicit consent to the TPP whose services you want to use.

To share your Partnership Card data with a TPP you'll need to provide your online servicing login details which will be used so we can verify your identity before we share information with the TPP.

TPPs will request that you input your online servicing login details into their website or app. Using this information, the TPP will be able access information in a similar way as if they were logged into your online banking directly.

You should contact the TPP you shared your data with.

If you have been unable to resolve this by contacting the TPP directly, please call us on 0345 300 3833 (7am to 11pm, 7 days a week).

Calls may be monitored and/or recorded for security and service improvement purposes.

Copyright © John Lewis Partnership
Back to top
0