Shop safely online

New regulations mean we'll need to do more security checks.

Please make sure we have an up-to-date mobile number for you.

What's changing and why?

Currently when you use your Partnership Card online, we’ll sometimes ask you to verify online payments to check that it’s really you. This is done by sending you a code via SMS/text message to your mobile phone. Later this year in line with changes to Payment Services Regulations, we may be asking you to verify online purchases more often.

If you use the Partnership Card app, soon you’ll be able to confirm your purchases within the app.

Don’t use the app? If you’re the primary cardholder, we'll continue to send you a code via SMS/text message to your registered mobile number. Any additional cardholders will be able to confirm purchases via a code sent to their registered mobile number via SMS/text message.

Get ready for the changes

  1. Make sure we've got the correct mobile number and email address registered for you. You can check your contact details by logging into your Partnership Card app within the Menu > Settings > My Details section. If you need to provide an updated mobile phone number please call us on 0345 300 3833, our lines are open 8am - 8pm, 7 days a week.
  2. If you haven’t previously registered your mobile number with us, please call us on 0345 300 3833 and provide us with your mobile number.
  3. If you have any additional cardholders, please make sure we have the correct mobile number for them also. Either you or they can provide this by calling us on 0345 300 3833.

Frequently asked questions

If you’re the primary cardholder and you use the app, you’ll soon have the option of confirming your online purchases within the app.

Simply log in to the app to confirm the payment.

Unfortunately, only primary cardholders can register to use the Partnership Card app. Additional cardholders will continue to be sent a code via SMS/text message to their registered mobile number.

If you aren’t an app user, you may be sent a code via SMS/text message when you make an online purchase. You’ll need to enter this code correctly to confirm your purchase. This means it's essential that we hold an up-to-date mobile number for you and any additional cardholders to deliver the code via SMS/text message.

If you're not able to use the app or get a code via SMS/text message, we'll be introducing an alternative online shopping solution soon. More information will be available in the coming weeks. You don’t currently need to take any action if you wish to use this option.

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