Make your everyday a little easier

Now you can manage your account on the move with our app

Here at John Lewis Finance we’re always working hard to improve your Partnership Card experience. That’s why we’ve upgraded our online services to give you new features, greater security and a new way to log in.

Thanks to our improved online services, you can now log in to your online account and Partnership Card app with the same login details. With our improved online services, you can:

  • View your balance, recent transactions and statements
  • See details of your pending transactions
  • Check your total reward points
  • Set up account and transaction alerts
  • Add transaction card controls, including being able to lock a card temporarily
  • Use your debit card to pay your balance

Please note that Quick Balance is no longer available on the app and you can no longer change your personal details online. To change your details, please call us on 0345 300 3833.

Download the Partnership Card app

The app is available to download for iOS or AndroidTM, so you can get started right away.

When setting up the app, be sure to add the same mobile number linked to your Partnership Card account. If you have an online account, you can log in to update your contact details. Otherwise, simply give us a call.

Android users

Apple users


To improve security, all customers are now required to enter their Partnership Card CVV each time they log in to their online account or the Partnership Card app – in addition to their login credentials or biometrics.

Your CVV is the three-digit number on the back of your Partnership Card.


Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone, iTunes, Mac, Safari and Touch ID are trademarks of Apple Inc., registered in the US and other countries. iPad Pro is a trademark of Apple Inc.

John Lewis plc trading as John Lewis Finance acts as a credit broker for the purpose of introducing credit for the Partnership Card provided under exclusive arrangements with the lender John Lewis Financial Services Limited, a subsidiary of HSBC UK Bank plc.

John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 724309). John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc) is registered in England with company number 464530, registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 715060) including for the provision of payment services (Register number 542750). ‘Partnership Card’, ‘John Lewis Finance’ and other terms including ‘John Lewis’ are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

AC44076. AC45126.

Copyright © John Lewis Partnership
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