How to Add Your
Partnership Card TO GOOGLE PAY

Google Pay - the new name for Android Pay

MAKE FASTER PAYMENTS TODAY

Now you can enjoy all the benefits of your Partnership Card using Google Pay™. It's an easier, more secure and private way to pay.

Make quick payments with Google Pay online, in apps and at thousands of locations including Waitrose.

Better still, when you add your Partnership Card you’ll continue to earn points on all your purchases.

SET UP IS EASY

Download the Google Pay app from Google Play.

Tap the plus sign to add your Partnership Card.

From there, follow the on-screen instructions.

PAY WHEREVER CONTACTLESS IS ACCEPTED

From high-street stores to local shops, Google Pay is a simple and secure way to pay using your mobile.

You can spend above the £30 contactless limit at Waitrose and at many other shops. To be sure, check with the retailer. John Lewis cannot accept contactless or Google Pay transactions yet.

Google Pay is available with participating payment networks, banks and merchants and is only compatible with selected cards and Android devices. Learn more at Google Pay.

SIMPLY SECURE

Google Pay doesn't send your credit or debit card number when you make a payment. Instead, when you make in store purchases a virtual account number is used to represent your account information - so your card details stay safe. No personal or card information is stored on your device.

If your device goes missing, you can use Android’s ‘Find My Device’ to instantly lock or wipe the device from anywhere. Please also call us on 0800 015 0914, day or night, to alert us. If you’re abroad, call +44 121 214 5732.

If you lose your actual Partnership Card, please notify us so you can continue to use Google Pay while we replace it.

FAQs

Most Android devices which have Android 4.4 KitKat or above and include NFC (near-field communication) technology are eligible for Google Pay. To turn on NFC, go to your device settings, find 'Wireless & networks' and tap 'More'.

If you can't see this option, look for one similar like 'Connections' or 'NFC'. You may need to tap 'More' to see other settings.

If you're unsure if your device is eligible, just try downloading the Google Pay app from the Google Play Store. If you're not able to download the app, unfortunately your device is not compatible.

The first card you add to the Google Pay app is set as your default card.

To change your default card, open the Google Pay app and select your Partnership Card which is displayed as an image of your card, then scroll down and select 'SET AS DEFAULT CARD'.

Yes. An additional cardholder can add their Partnership Card to Google Pay. Note that the security code for registration and the welcome email will be sent to the main cardholder's email or phone.

You can add your Partnership Card to Google Pay on up to eight of your devices.

Please ensure that you remove your Partnership Card from old devices before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example, if you hand it over to be repaired.

To remove your card, go into the Google Pay app, tap on your Partnership Card, scroll down, and select 'Remove card'.

If you believe that you may have left your Partnership Card linked to your old device, please contact us immediately on 0800 015 0914 (+44 121 214 5732* outside the UK). Lines are open 24 hours a day, 7 days a week.

While your replacement Partnership Card is being issued you can continue to use Google Pay.

Your new card details will be automatically updated in Google Pay by the card issuer, so you don't need to do anything.

Please call us on 0345 300 3833* so that we can update your contact details. We'll also need to help you through the registration process.

You can remove a card from Google Pay at any time. Open the Google Pay app, tap the card that you want to remove, then scroll down and tap 'Remove card'.

You’ll receive 'Purchase notifications' for your Partnership Card in Google Pay on your device. These let you know about purchases made using Google Pay.

You can turn these notifications on or off. Open the Google Pay app, tap the three dots in the top right corner, then tap 'Settings', then tap the toggle switch for 'Purchase notifications'.

Before you reset your device, you'll need to remove your Partnership Card from Google Pay. If you don't then this will reduce the number of devices you can add your Partnership Card to.

After the reset is complete, you'll need to re-register your Partnership Card on your device. If you don't remove your Partnership Card from the Google Pay app on your old device before completing the factory reset, you can contact us on 0345 300 3833* to remove it for you.

You'll need to check refund and returns policies with each store or merchant.

If you're returning an item purchased with Google Pay to a store, they may require you to hold your phone near to the card reader to complete the refund using the card from the original purchase.

Other retailers may need your physical Partnership Card to complete the refund, so make sure you also have your physical card handy in case a purchase cannot be refunded to your device.

For online purchases, the refund will be processed by the merchant in usual way. Depending on their return and refund policies, it may take several days for the refund to appear on your statement.

If any Android device that has a Partnership Card linked to it is lost or stolen, please report it to us on 0800 015 0914 (+44 121 214 5732* outside the UK). Lines are open 24 hours a day, 7 days a week.

If you lose your phone, you can use Android’s Find My Device function to disable your Google Pay app remotely with the 'Erase All Content' option. Because none of your personal or card information is stored on the device, it remains safe and secure.

To report a lost or stolen card, contact us immediately on 0800 015 0914 (+44 121 214 5732* outside the UK). Lines are open 24 hours a day, 7 days a week.

While your replacement Partnership Card is being issued, you can continue to use Google Pay. The token in Google Pay is transferred to the new card number, so there's no need to add your replacement card.

Yes. All retailers who accept contactless payments will accept Google Pay whether they're in the UK or overseas. If you use Google Pay to pay with your Partnership Card overseas then you’ll incur the standard non-sterling transaction fee of 2.75% on purchases. You may also incur charges from your mobile service provider for using Google Pay overseas.

Yes. You can use Google Pay for pay as you go travel on London Buses, Tube, London Trams, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus and most National Rail services in London.

As long as you use one payment method throughout your journey, TfL daily or weekly capping will apply where eligible, and you'll be charged the correct amount for your journey.

For example, if you switch between your physical card and Google Pay throughout your journey, they will be treated as two separate payment methods. This means you could be charged maximum fares for incomplete journeys, and you may not benefit from the daily or weekly capping.

Find out more at the TfL website.

We recommend that you still carry your Partnership Card with you if you're using Google Pay, as not all retailers accept contactless payments and some retailers limit Google Pay transactions to £30.


* For training purposes, we may monitor and/or record calls to this number.

Android™, Google Pay™ and Google Play are trademarks of Google LLC. 

Using your Partnership Card with Google Pay is subject to terms and conditions.

John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 724309). John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc) is registered in England with company number 464530, registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 715060) including for the provision of payment services (Register number 542750). ‘Partnership Card’, ‘John Lewis Finance’ and other terms including ‘John Lewis’ are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

John Lewis plc trading as John Lewis Finance acts as a credit broker for the purpose of introducing credit for the Partnership Card provided under exclusive arrangements with the lender John Lewis Financial Services Limited, a subsidiary of HSBC UK Bank plc.

AC44388.

Copyright © John Lewis Partnership
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